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Erickson Pools Clermont DASA

Pool and Spa Service, Pool Sales Construction and Installation, Patios,

About us

Erickson Pools has been building and servicing pools and spas in Central Florida since 1984. We are a full service residential and commercial pool company. Erickson Pools has the expertise to build and repair most any pool in Central Florida.

Business highlights

41 years of trusted experience

Services we offer

New Pool Construction, Service, Weekly Cleaning, Equipment repairs and upgrades, controls, solar pool heating, gas heater repair, pump upgrades and repairs, heat pumps, chemicals, water testing, Big Green Egg sales and Eggcessories, Commercial Pool Service and maintenance

Services we don't offer

NA

Amenities



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

1.97 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
14%
4
0%
3
0%
2
29%
1
57%


Rating CategoryRating out of 5
quality
2.6
value
2.5
professionalism
1.6
responsiveness
1.6
punctuality
1.9
Showing 1-7 of 7 reviews

Rachel R.
06/2015
2.0
pool cleaners
  + -1 more
THIS COMPANY LACKS COMMUNICATION!!!! The subcontractors that do the actual work were professional and on time. The people that work in the office, not so much. They forgot to tell us to have a gas line installed for the hot tub. Now that the pool is finished, the hot tub is not. It may cost twice as much since they have to go around the pool and the pump was installed on the opposite side of the house of the gas meter. Every time we call, it takes them a day or so, if at all to call us back. Who ever makes the schedules for contractors has no idea what they are doing.
Description of Work: New construction pool with hot tub and screen

Rating CategoryRating out of 5
quality
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$36,000

Nancy B.
12/2014
5.0
pool cleaners
  + -1 more
Arrived on time and completed work as promised. Cleaned the area and removed all debris.
Description of Work: Removed cracked tile, patched areas that might leak, installed new tile, acid washed pool, filled with water, checked chemicals.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lawrence T.
08/2014
1.0
swimming pools
  + -1 more
.
Description of Work: Very poor service from office staff. That would include staff that assigns work to be done and owner. They will tell you things then never follow up or return calls. But the workers that do the work are a great crew and do the best job they can or are allowed to do. It has been three and a half months since I signed contract and pool is still not done. Will not recommend they to anyone.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$25,000

Lawrence T.
08/2014
1.0
pool cleaners
  + -1 more
unknown
Description of Work: Poor service. But people doing work are great and do the best they can or are allowed to do from there bosses.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$25,000

Michael C.
07/2014
1.0
pool cleaners
  + -1 more
Our experience with Erickson Pools was very disappointing. Although they came highly recommended, we found their service, quality, and communication to be exceedingly poor. If you are considering having work done on your pool, we strongly suggest that you choose a company other than Erickson Pools. If you are still considering them, read on. When we sought to refinish our pool, we asked several reputable pool maintenance companies in Orlando for their recommendations. Erickson Pools came highly recommended. Their cost was higher than our other two bids, but they assured us that the work could be done in "12-14 days" and that it would be completed well in advance of our daughter's high school graduation which was three months away. We reassured ourselves that "you get what you pay for" and that the job would be done right. Afterall, they had been highly recommended by a pool maintenance company that we had trusted for years (if only we had checked Angie's List first!). The pool has just been completed after almost 60 days. Some of the work will need to be redone at our expense in the future as we are tired of dealing with Erickson Pools and they do not seem to be interested in either doing a job well or communicating with customers. While some of the numerous Erickson employees we encountered over the past two months were helpful, the majority provided us with one excuse after another or simply shrugged their shoulders and walked away when we asked questions. We were made frequent promises that were never kept. Numerous phone calls and text messages to the Erickson Poolss leadership were never returned. When we could get someone on the phone and we asked what was taking so long, we were made to feel that it was our fault ("your pool is too deep"). At one point Barb told us not to call the office ("we can't get good staff - call me on my cellphone instead"). She rarely responded and finally told us not to call her, but to call the office if we needed help. We ultimately found the owner's name through the Better Business Bureau. David Allen also made us feel that their delays were our fault. He would not accept responsibility for the job his employees were (or were not) doing. He could not answer our questions and clearly didn't know the job despite the staff telling us that he made all of the decisions. He also stated that they had had trouble with their employees. In short, everyone at Erickson Pools seemed to point fingers at and blame each other for any problems. They unnecessarily hacked down a hedge alongside the pool without asking and poured excess pool plaster on our lawn and flower beds. Tiles were misplaced and ultimately fixed weeks later (after we pointed them out), but with the wrong color of plaster. One of the pool inlets was clogged with plaster which we had to remove ourselves as Erickson Pools refused to investigate it ("it must have been blocked before"). Despite their reassurances when we signed the contract that Erickson Pools would do the initial balancing of the chemicals, they refused to do so stating that it was "our responsibility". Needless to say, the pool was dirty with tadpoles growing in it for our daughter's graduation party. With a house full of family and guests from around the country, it was both embarrassing and frustrating. In retrospect, we did not get what we paid for and should have chosen a different company to refinish our pool. As a contrasting example of excellent service, our air conditioner broke this past month. A local company provided us with an estimate, installed a loaner air conditioner that same day, called us every few days to let us know when the new unit would arrive, called us to let us know it had arrived and to schedule installation, installed the new unit and even repainted the air handler closet, filled out the rebate paperwork for us, and came by several days later to inspect the work and teach us how to use the new system. This level of service and communication is above and beyond what we would have expected, but has earned this company a life-long customer. Erickson Pools clearly needs to go back to customer service school! We have never written such a scathing review of a company and regret having to do so. We have been extremely frustrated with Erickson Pools' total lack of service, communication, lack of attention to detail, and poor quality. We would highly recommend that you look to other firms for your pool resurfacing needs.
Description of Work: Resurfaced pool

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$25,000

Chris L.
04/2014
2.0
pool cleaners
  + -1 more
Erickson pools recommeded and installed an IMPower pool pump motor on an existing Pentair pool pump. The new motor was supposed to operate at high speed for two hours and then cycle down to low speed. The motor would stop working randomly and was replaced after six months of poor performance by the factory rep for the manufacturer......Erickson didn't/wouldn't participate. Now six months after that re-install, the motor has stopped and I can get no one from Erickson to return my calls about the motor. I stopped and spoke with a female who said, "this pre-dates me" and offered to pass the file to someone else in the office....who said they would have to speak with "the boss" when they returned to the office. It is NO SURPRISE that I have not hear from anyone since my personal visit to their store.
Description of Work: Installed an IMPower 3 Speed motor on an existing Pentair pool pump

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$800

Christopher H.
10/2013
1.0
pool cleaners
  + -1 more
It was the worst experience that I have ever had with a service provider that I have ever hired. They were not timely, truthful and the billing was bad, everything from the beginning to the end was bad. They hand wrote terms onto the contract after it was signed and that was more than one term.
Description of Work: We used Erikson Custom Pools & Spas. They tore out the old pool and put in a new one.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$40,000

    Contact information

    16135 State Rd 50 # 202, Clermont, FL 34711

    www.epoolsandspas.net

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM
    Saturday:
    9:00 AM - 4:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service,
    Pool Sales Construction and Installation,
    Patios,
    Solar Panels,
    Fountains,
    Decks and Porches

    FAQ

    Erickson Pools Clermont DASA is currently rated 1.9 overall out of 5.

    Sunday: Closed

    Monday: 8:30 AM - 5:00 PM

    Tuesday: 8:30 AM - 5:00 PM

    Wednesday: 8:30 AM - 5:00 PM

    Thursday: 8:30 AM - 5:00 PM

    Friday: 8:30 AM - 5:00 PM

    Saturday: 9:00 AM - 4:00 PM

    Erickson Pools Clermont DASA accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Erickson Pools Clermont DASA does not offer free project estimates.
    Yes, Erickson Pools Clermont DASA offers eco-friendly accreditations.
    No, Erickson Pools Clermont DASA does not offer a senior discount.
    No, Erickson Pools Clermont DASA does not offer emergency services.
    No, Erickson Pools Clermont DASA does not offer warranties.
    Erickson Pools Clermont DASA offers the following services: New Pool Construction, Service, Weekly Cleaning, Equipment repairs and upgrades, controls, solar pool heating, gas heater repair, pump upgrades and repairs, heat pumps, chemicals, water testing, Big Green Egg sales and Eggcessories, Commercial Pool Service and maintenance
    NA

    Contact information

    16135 State Rd 50 # 202, Clermont, FL 34711

    www.epoolsandspas.net

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM
    Saturday:
    9:00 AM - 4:00 PM