Velocity Air Conditioning, Inc.

Jaison and Eddie are the best! They went right to work and stopped only once for lunch. I don't know how they could stand the heat in the attic. They were both knowledgeable and worked well together. Jaison, the lead tech, guided Eddie like a pro, which he is. They cleaned up after the job and make sure everything was working as it should. If ever needed again, I would ask for these guys personally.

Quick response, got the AC unit up and running. Service tech was Brad, would highly recommend. Great job Brad thanks again.

They were professional and on time. They made sure to cover the floors, and checked the other unit as well.

The service person was very informative and pleasant.

I found I needed a new ac and they were prompt and informative,

Service cost a lot more now than 4 years ago.

Up sell and overcharge.

I may have just had a bad experience with my AC unit, but I've had 9 calls for service. The first was to temporarily fix my unit because I accepted an upsell. The second visit was to let me know that what I had been told wouldn't work, so I took another upsell. We knew we needed new interior and exterior units. The third visit was the install, which took 8 hours - as we were told. Unfortunately, the thermostat was incorrectly wired to heat, and after repeated calls to the company (6 pm, 7 pm, 8 pm), no one came, so I had to turn off the AC at the breaker box. A repairman came out for the fourth visit and fixed the wiring in 5 minutes. The fifth visit was to add a pump up through the roof instead of running a drain line. The sixth, seventh, eighth, and ninth visits were all to fix parts that had failed due to bad manufacture, but the ninth visit I was listed as not properly maintaining the unit. I was told that I had to pour vinegar or bleach into the system, turning the overflow valve to the side so as not to shut off the system, once a month; the repairman installed a t-joint so I could do this. Two of these visits were after we were out of town and the AC stopped working. Customer service responds to calls, but I must have gotten the worst AC unit ever as I've had so many calls for repair. And who ever heard of putting vinegar or bleach into the pump? Once my contract is over, I will probably use someone else. The coincidences for failures are too many, and while the staff are polite, I'm tired of having to lose time at work for repairs or having to be in a hot house.

NA

the entire crew was exemplary in their demeanor, sincerity and workmanship and value added was very extraordinary. I would recommend them to only those that expect EXCELLENCE Cheers

I used them because the were available right away and they took care of the problem quickly. Can't rate the value higher because it was something that I needed done so I didn't shop it around and get other prices.

I was happy to have the A/C repaired quickly. He flushed the line and took extra care to make sure it was running clean. I signed up for maintenance program and made an appointment to have follow up annual maintenance done next week. Hopefully they will keep this 9 year old unit going for a few more years.

The tech came and saw the problem and did nothing. I had to call 4 hours later to find out what the tech saw and find out why he did not repair the problem. Communication is key in my book.

Technician was great But way over priced and too much money.

Make the inquiry on a Sunday and set up for a Monday appointment. Got a call from the company and was told could come the same day - Sunday. Tech arrived about an hour later, recognized the problem and quickly resolved it so the AC again worked. Felt the price, $271, was too high for the service provided, especially since was told that for the annual service charge of $129, the correction made would have been included.

They called within seconds of pressing send for an appointment showed up right on time and were extremely knowledgeable and fast

Excellent company fast service. Will recommend

great company

Timely and very flexible. AC failed in the morning and had a new system that evening. Both crews were professional and took pride in their work. Very happy and will recommend to my friends and neighbors.

This will be the company I chose from now on. Knowledgeable, helpful, and professional. I highly recommend them!!