Velocity Air Conditioning, Inc.

Na

My service tech rendered a complete assessment of my unit. After a thorough check of the compressor, the condenser and air handler, I was told that no repairs were needed. WOW!!! Such honesty is unheard of. I would recommend this company to anyone in need of reliable service,

Hired them to fix my ac. When they came out within an hour of looking at the equipment the service guy said I needed a new condenser unit then recommended replacing the whole new unit. I am not convinced that it was not just an upsell but I knew the ac had to be fixed multiple times by the previous owner. If they recommend a new unit and you have the time i would suggest a second opinion. The new unit is great though and the installers where awesome.

Nice and friendly, cleaned up after they where done.

This was a full warranty repair (parts/labor) through my extended policy. After one week of diagnosis through dye injection ($270) and refrigerant ($93 lb) they stated they could not do the labor repair since they could only be reimbursed $25 from the warranty policy to install new part. Firstly, I believe this was a blatant lie -- secondly they have agreed with their distributor to accept assignment of scheduled fees under warranty work. Gave me credit for the $371 already paid, but charged an additional $373 for labor. Bottom line, I paid approx $750 for warrantee repair. They claimed their install labor price would be $975 - interesting -- that puts their hourly rate at over $300/hr. I should have denied installation fee, but still would have been out near $400 for dye and refrigerant. By the way, don't let any repair service suggest the dye method. Sources tell me that it is not good for the system and a sharp technician does not inject dye to figure out the problem -- just a money maker. I will not continue to be a customer, unless this part falls due to their install. Your business plan sure needs improvement.

Expensive, but quality.

Very pleasant, upfront with charges, but seemed high to us with for both the service call and the refrigerant replacement. Nice service man. Enjoyed talking with him. Overall he did great with the air conditioner, just a tad expensive for us.

Jonathan was friendly and professional.

Good tech

We are happy with the over all job. The only problem was they did not arrive at our home with all the materials necessary to complete the job. We had to wait for them to return another day. End result, we are pleased with the work.

I booked the A/C tune-up which includes cleaning and brushing the coils. Technician was late and unprofessional on the phone with me, berating me for not having had my coil cleaned more frequently. He told my tenants that the system had mold and would cost $2700 to clean. I drove over there and took pictures and saw that he had done nothing. My tenant said he pulled back the couch to check and left it that way. They said he was rude and when he put the side door on the handler he only put back in one screw and not the second one. I called the owner at velocity and left a message to explain what happened and they never called me back. I spoke with two other AC who said that every system has mold in it just like your refrigerator. Plus the cost to clean the entire job was less than $300 by reputable AC company versus the $2700 repair quoted by Velocity. They use the fear tactics to make people spend enormous amounts of money. Do not recommend.

My a/c needed gas and the thermostat needed adjustment Svce was prompt and this is the first time I have used this company but liked the tech that answered the call.

Shawn arrived on time and was very professional and courteous. If needed, I will call Velocity again.

t

Overall, a great experience. They were responsive and prompt. So far, everything seems good with the A/C. My only concern was the final price. It seemed a bit high.

I hired them and initially was told that I just needed coolant. Unfortunately that did not work. I had a second person come out from the company, and they recommend a bigger A/C unit to cover my home and stated that he could not find any other problems. The customer service reps were very nice and responsive. I just wish I did not pay for the coolant because I did not need it since that was not the issue.

Great and reliable company. Outstanding work and quality result.

excellent

I expected to get what I paid for and I didn't.

Hire this company for your HVAC needs. They are worth it. Immediate response. Clear layout of work plan. Clear understanding of costs up-front. Professional installation. Cleanup like they were never there. I'd give them 5 stars, but I give no one 5 stars.