Velocity Air Conditioning, Inc.

Efficient, quality work for a fair price.

Velocity Air tried to scam me for unneeded repairs of over $400 when I had them do annual maintenance. They claimed this 10 month old heat pump system was low on refrigerant, thus needing refrigerant and a leak test (about $450 altogether). I was suspicious because of the high price of a recommended condensate line cleaning (also recommended for $160), so I had another company examine the system and found the refrigerant level was OK and no work was needed. I called to complain and was brushed off.

completely satisfied

They responded right away and came when they said they would

I hired them to replace my AC unit. They were prompt in responding to the home advisor request, came out the day I called and were helpful in scheduling the replacement. However, the day of the replacement, they sealed the filter access panel with putty without placing an air filter in the handler. I discovered the lack of filter only by checking the unit shortly after the team had left. Two days later the AC unit froze over. When I called in regarding the malfunction, it took them hours and multiple call backs to tell me that they couldn't come back until two days later to address the issue. On the day of the follow up, they were 45 minutes late & unclear on what had caused the issue. While the unit appears to be running now, this experience left a lot to be desired.

I was impressed initially. The salesman came and the entire job was accomplished within the day. The price was fair. The problem ensued when within a day the system froze and poured water into the closet where the air handler is located. The serviceman sent out made it abundantly clear from the first contact on the phone and confirmed when he arrived, that he was annoyed. I found him rude and disrespectful. He demanded $165 to clear what was a clogged drain. Having just spent $6000.00 this did not set well with me and I was upset. By going through two levels of supervisors the fee was ultimately waived. The experience was most unpleasant and unfortunately, I don't feel I can comfortably call upon them again.

On time courteous respectful and direct no bull recommend to anybody US Army Disabled Veteran Adam

They brought temp A/C units out until their installers could arrive. They started at 5pm. (I called them late). They came out the same day, were here until 11pm, didn't complain, worked hard.

Very nice to work with. Worked through the weekend to get the job done.

Eric did a great job of diagnosis & giving us the best options. Had us u and running the next day.

Very quick and friendly people

They did good and were able to come back when they had to

I thought that thanks to this I would have a smaller electricity bill. I will see the next month, but I think I do not save at all. Recently, I received a much larger electricity bill than I had the old AC system. I think that the assessment can be issued only after six months.

Technician was very knowledgeable

The technicians were friendly and helpful and in and out quickly

They were available on weekend and their service fee was half some of other companyâ s fees. The technician correctly identified the problem and helped me to understand both the cause and the solution. Very pleased!

They were prompt and gave me a price before doing anything. Solved the issue quickly. But for 400 dollars i wish he would have stay'd more than just 30 minutes.

workers were very prompt and professional.

outstanding

Tim knew what he was doing. happy I called them.

They came to inspect my heatpump, told me of my problem (with pictures of my problem coils) and had a new unit in, all within 24 hours. Fair price but I would have asked for more options (in a hurry) other than the least expensive. Found out later that a better unit wouldn't have been that much more expensive. Also, they cleaned up after themselves. Showed up an hour later than promised but no big deal.