Velocity Air Conditioning, Inc.

They tried to provide reasonable options. Selected a full replacement due to age of unit.

Great company and competitively priced! Super customer service and quick response time. Will definitely use them again.

he is very profesional teck .I will hire them again in the future and I recommended to my children for the ac repair .toni

Exilent company

They were very responsive. They don’t normally service this area, but I was glad they accepted the work. They came out on Saturday and my system was shot. They were back on Sunday and installed the new system at a fair price. They were professional and courteous. The county inspector said it was done well and to code. I would highly recommend them.

The tech was friendly and informative. He didnt try and sell me something that I didnt need. All that it needed was a capacitor. He showed up within an hour and it was on a sunday. I was grateful to get my ac back up on short notice. The only reason I didnt give 5 stars, was because the price was high for what they did. But again I was happy with the results.

Cliff was very friendly. Did a great job getting very old unit out and new in. They cleaned everything up after and did everything in an reasonable time.

Do not use. Priced high, lasts less than two days, and then another tech comes and offers to fix for more money, Had to call another company for AC repair. Do not use!

Tech was very knowledgeable and curious!!! He had the job done in an hour! Will definitely call Velocity for future needs!!!!

The installers for this job We're very professional, polite, showed up on time and answered all my questions. They did a great job!

Got the job done.

They were suppose to balance the air, but he really didn't do that. just told me to close the vent in my bathroom close to my sons room and it made it worse. also told me he needed freon, but that also didn't help. charged me for the visit and the freon, which totaled to 96$ for nothing. although they were friendly, the service was bad. i would not recommend to a friend.

Once I requested service the company called within a few minutes. They sent someone out that same day and had my AC up in running that night.

They were very professional kind considerate I am so pleased with them they installed my new unit very fast and I could not have asked for any better

Velocity was quick to respond and brought me portable units so I wouldn't die while the AC was out. The unit was expensive but works like a charm.

Pros - Very prompt call back. Very prompt on keeping the scheduled appointment time - actually 30min early. Technician was friendly, courteous etc. Cons - I was pretty sure the problem was just a bad/blown capacitor on the outside unit pump and probably needed a little Freon. Technician confirmed both to be correct, but claimed that I needed to replace the the outside coil at a minimum ($1700+) and should actually replace entire system for $5500 or just replace the capacitor and add Freon for $540. When I had the initial call to set the appointment, I was told just a service call was $50 but if any repairs were done, the service all was "free&- pretty industry standard I chose to just have the capacitor replaced and Freon added. Tech told me the R22 Freon was no longer available as of 1 Jan 2020 - true. That there was a replacement available (R407) but it was only intended to be a bridge for current A/C systems to be upgraded and would not be available for long, but didn't know how long - semi true, this actual Freon is supposed to be R427a. Bottom Line - I thought the over all cost was a bit high. $540, minus the $50 for a basic service call, $490. The capacitor and installation was $271 a bit high and $271 for a little over 3 lbs of Freon that goes for under $400 for a 30 lb bulk tank. Like I mentioned, very good customer service, showed up on time, but service work prices were on the high side. Will personally shop around before I call them again.

We purchased not one but two heat pump units recently, two weeks apart, after our 30-year-old system's fan quit. Then about a week later, the 20-year-old system quit. Technician Drew Woolhiser made sure that everything got done, going so far as to give us his personal cell phone number to call if we ran into trouble. Through no fault of our own, Velocity was unable to complete the install on the first unit. The installer threatened to not activate the system unless we paid the balance due before they left the first day. Drew intervened and our system was activated. Workers showed up the next day to finish up. Knowing that Drew went out of his way to make ensure success, we invited him back to check out the malfunctioning second unit. It made more sense to replace it, and lead installer Kenneth Danielson went the extra mile to get everything working to our satisfaction. I do recommend Velocity, despite their several scheduling hitches and missing accessories.

Anthony Cook and Brian Dirk installed my system from velocity air conditioning we are very satisfied with the installation and plan to tell all of her friends and family about them and their company

Very nice young man and very professional and knew his business.

Told me I need to replace a part, I would have like them to show me the worn out part, I guess shame on me for not asking to see it.

They did ok considering the delay of getting the parts in view of c0vid19 and the George Floyd riots holding up shipment.

Did the job promptly and on time