Spa Manufacturers Inc

We purchased a swim spa for our Airbnb two years ago. It’s been FANTASTIC! Our guests love it and we have been booked 90% since purchasing. Believe me this spa takes a beating and hasn’t had any problems. Love it! Spa Manufacturers was excellent! We purchased our swim spa via Internet, they gave us time it would be manufactured and delivered. They delivered the day they told us. They also helped us with our questions regarding cement pad and electrical hook up. After it was delivered, we had a snafoo because our electrician wired our electrical outlet wrong. They stayed with us on the phone till we got it all figured out! (Our electricians fault). Couldn’t say more good things about this place or the product!

We bought a spa sight unseen and had many questions that were all answered promptly and to our satisfaction. The spa was delivered right on time with excellent instructions for set up. I love this spa and would highly recommend Spa Manufacturers to anyone.

Short story: cheaply made spa. Our cabinet is rotting, had to replace the entire brain and panel less than five years after we bought it, can't get a cover that won't get water logged, and so on. Just ask to see their full warranty. That will tell you all you need to know.

I bought a new spa. Within a year, the heater went out. I called them to fix it. They sent someone out to fix it, then called me to pay them for the repair. I had told them that it was under warranty, they said NO. I even emailed them my purchase agreement, which stated and signed by their salesman a 5 year warranty on the heater. They did not want to accept it. I was told by the manager there that they don't keep records of their sales, and I would have to prove it, which I did. And still, they kept calling me. I asked them to send me a statement so I can take them to court, and would not. They just kept called until I just blocked their number. Don't buy anything from them. They are worse then used car salesman...

Sales service was good, did not run into any problems. Good warranty on equipment, 1 year on labor, 20 year on shelf and 10 years on parts. They deliver and placed where we wanted it.

Everything was on time. Sebastian's delivery installed the spa and was very helpful with their instructions and guidance. They were very neat and cleaned up afterward, and made sure any questions were answered.

We went to Spa Manufactuers and was assisted by Wendy who was great in walking us through the process of what we needed in order to get the hottub installed and walked us through the maintenance. Highly recommend!

Initial installation went well except no instructions came with it. A few years later the pump failed and they came out and replaced it (expensive) Then we put pavers on the deck and the hot tub was drained and moved in this process. The deck contractor did not want to take responsibility for leveling the hot tub properly when putting it back in its original place so we called Spa Manufacturers to ask them to come out and level it for us. They would not give us this service and yet in the booklet that came with the tub, it said you could ruin the tub if it was not leveled properly. We were disappointed in their attitude toward a paying customer who needed help.

They didn’t so the electrical but they did the instillation. As far as instillation and equipment I’d give them an A but for service I’d give them a C.

Update: 7/12/2014: After further discussion with the General Manager Karla Swanson, Swim Spa Manufacturers acted appropriately and are providing the deluxe model spa for the advertised price of $9,995. The only thing the spa won’t include is the bar and bar stools. We ordered our spa today and were told we could expect delivery in 5 weeks. I will update this further once we receive the Spa and have had a chance to use it.

It came when it was promised and is very light weight fits perfectly

The leak was my fault and Victor fixed it.

Very responsive and supportive in providing information needed. |I highly recommend this company. |

The saleslady "Ollie" was great. The tub was delivered on the day and time they said it would be. But this is where it starts going all wrong. First of all, you have to have your own electrician on stand by to hook up the tub. Spa Manufacturers do not deliver the tub, they have a subcontractor deliver the tub . The people who deliver the tub "Sebastian's" do not have licensed electricians. The owner of Sebastian's, whose name happens to be Sebastian and his helper Scott, were very nice but.....they don't hook up the tub for you. So what they did was deliver the tub, clean it up and explain how it works. My electrician is working on wiring the unit to a 220. Once the explanation of how the tub works, Sebastian's leave. My electrician finishes the hook up. (cost me $182.00 for his service and parts that day). We fill the tub, blow out the lines and everything works great. The blowers are running, the jets are running, the waterfall works and the heat is on. 10 minutes after initial startup we notice the heat is not on, and no circulation in the tub at all. We shut system down and the next day call the electrician to come double check everything. Another $90.00 charge. He confirms everything is wired correctly. He also states there is no circulation of water in the tub for the heater to work. We call Spa Manufacturers. Chris, is who took the call and after asking us questions states the heater control sounds like it is bad. He instructs the electrician to unhook the wires to the control panel and says he will have a technician bring us a new unit on Thursday (this is all happening on Monday, two days after delivery of tub). Chris also states we need to hire the electrician again to re-wire the new control panel because their technicians do not touch anything electrical or Chris suggested my husband to re-wire the new control panel. He is not an electrician and we are not young where we can get down on the floor. It's just been a night mare and all we wanted was a nice spa to relax in in the evenings. The point is SPA MANUFACTURERS DO NOT SERVICE WHAT THEY SELL. They will not touch a wire. We didn't even receive a manual or anything on how to work the tub. Now here we are having to hire another electrician because their equipment is bad. I am very disappointed and upset and would have never purchased an item that a company would not completely set up and get running for you. I can only hope that on Thursday, Spa Manufacturers will get my spa up and running. If they do, I will be more than happy to change my rating. But for now it is an F-. Today is December 7, 2013 and I'm happy to report that once Carla, General Manager, got involved the spa was fixed immediately. Carla actually sent a technician out the following day, so we didn't have to wait until Thursday. The unit (Jamaican) had the wrong pump installed, that is why it was not heating or circulating the water. The technician changed out the pump and my husband did the wiring, (only 4 wires) in which the electrician had shown him the day before. If you have a 220 hook-up it is State Code that you have to have a licensed electrician do the wiring (my husband did research), that is why Spa Manufacturers can not do this for you. Carla even reimbursed us for one of the electrician visits. So thanks to Carla for stepping in and ensuring we received what we paid for. The spa is AWESOME. We relax in it every night. We couldn't be more happy. THANK YOU CARLA AND SPA MANUFACTURERS. The end result is definitely an A, but with all the headache at first I change my rating to a B.

I purchased my hot tub from this company and the sales person was wonderful! I was able to find a hot tub that was perfect for me and my budget. I am very satisfied. I live in a town house and the squeeze was tight but they did it. The delivery guys took time to help me with my chemicals and were the best!!

I think they treat repeat customers very well. They have been flexible with delivery dates like waiting until we are ready for them. I know they come back to care of issues like years ago they have come back to take care of some installation problem. We have known them for over 30 years and this is the third hot tub that we have got from them. Price wise they gave us a discount for being a repeat customer and a trade in value.

It all started great. The owner was at the home show in St. Petersburg and she was so nice and knowledgable, as was the sales lady who helped me. It all looked fantastic and the price could not be beaten. I purchased the spa on the spot (to be honest I went to the show looking for a spa so my immediate purchase had nothing to do with any sales pressure). We set up a delivery date over a month in the future since that was what was most convenient for me. This is where the good experiences ended. Delivery date comes and I am told that I have an early delivery. I live less that a 15 minute ride to the showroom so this makes sense. I spent the entire day waiting for the spa to show up. I called many times through the day and got the runaround. As 6pm rolled around the showroom was closing and still I had no spa. At around 11pm the truck pulls up with my spa! Who makes deliveries of spas in the middle of the night? I had my electrician on standby all day to hook it up on the spot but once the reasonable work day was done that was not going to happen. I was given the excuse that they had to go to the other side of Orlando before coming to me and that is why they were late. I am not sure what the dispatcher was thinking putting a local Pinellas county delivery on the same truck as one going beyond Orlando. The delivery guys beat up my doorway, beat up my screen door, and knocked around the spa. I got nicks and gouges in the spa and cabinet. Still this was nothing compared to the horror that was to come. I looked at the spa and there were some LED wires dangling beneath the tub inside the cabinet that the delivery guys said were "extra". In fact they had dislodged themselves from their proper places and needed to be re-mounted. Additionally with the LED lights each spot was installed in the tub with silicone glue/sealer so sloppily that my 3 year old niece could have done a neater job. Nobody did the final step of removing the excess silicone to make this spa look complete, pretty, and professionally done. And STILL this is not the worst part of everything! I filled the tub and followed the hard-to-read hand written instructions the delivery driver provided (no, there is no official getting started checklist provided) and after the electrician hooked me up I fired it up. My circuit breaker (dedicated 220 line) kept popping instantly. It turns out that motor was not mounted to the wood brackets below the tub and while these delivery guys were banging everything around the motor was dangling as well. The motor tore loose hoses and as a result water was spraying and dripping all over the place below the tub, which burned out the motor. In order to get my brand new spa working (had less than 30 minutes of being plugged in) they needed to replace the motor, replace hoses, and replace several other things. Essentially I have a brand new refurbished hot tub. Things got a little better over the next several service calls as the sloppy silicone was cleaned up, chips in the tub were buffed out and repaired, and the owner herself came out to do the final steps to make it as right as possible. I give her credit for providing extra chemicals as a form of apology but the overall experience of working with Spa Manufacturers was more painful than the aches which the spa is designed to relieve.

I saw a swim spa from Spa Manufacturer's that I fell in love with at the Tampa Bay Home Show. I put down a deposit and started to plan the installation. Unfortunately, my backyard was not set up for easy installation and it would have required considerable changes and expense to make it all happen. Spa Manufacturers understood and allowed me to cancel the order and refunded my deposit with no hassle. I found their customer service very refreshing and would highly recommend them.

I had to have a couple things " tuned up" on my hot tub. I still love it just as much as the day I got it delivered!! They have the best stafff and best service team! Great job Spa Manufacturers inc.

overall the service was very poor. They did not appear to know what they were doing and they never fixed the problem.

My experience with Spa Manufacturers was extremely wonderful as usual. I sold my house and the new owner wanted the hot tub, sadly I did have to let it go in the sale but the great part is that I was able to return to the company that made purchasing my hot tub a wondedrful and smooth experience. I did not waste my time researching any other companies as I did the first time because I know that there isnt another company that can beat their price and their craftmanship. Between the price, the professional salesmanship and the delivery crew, I DO NOT have any complaints! I did have a service call on my spa a couple weeks ago, due to my own mess up and they dispatched a great tech to get me fixed up ( a word of advise- do not fiddle with things you arent supposed too ) Over all I had excellent service before, during and after my sale. I strongly suggest this company to everyone! No need to waste time anywhere else, Im not.

Showroom experience went fine except for warantee information. They delivered the tub in a timely maner however they did not fill or test the unit. Upon filling the tub we found that several of the jets were glued closed and would not adjust. Also found one of the air lines crimped and not working. It took 3 weeks to get a service person out to correct the jets including a shoulder jet which promply broke. Repairman had to cut the jets free of the silicone glue. Basically the construction was a sloppy job with no quality control to even see if the jets adjusted after installation. This service call was free as it was within 30 days. In the showroom they claimed a 20 year shell warantee and 10 year equipment warantee but no warantee document was provided at time of sale but rather was delivered with the tub. Recenty within the first year the head rest fell off and the shoulder jet broke again. When I called for first year waranty service they said the service would be free but THERE IS A TRAVEL CHARGE FOR SERVICE and it would be less expensive if I glued it back on myself. This was a surprise as it was not explained at time of purchase.

It took 3 weeks from the date of purchase for the company to deliver the unit. they installed it and made sure it was working before they left. Over the next two weeks, I noticed I had to keep adding water and the outlet kept tripping. I took off the door and saw that there was a major leak in the pipes and the heating unit and wires were all wet, which lead to the short. We noticed that the washer was completely loose, I tightened it myself which seemed to stop the water from pouring out. I called the company the next day and asked them to come out and check the unit. I was very unhappy they didn't check this at installation. The service department could not schedule a visit any day that week. They said they would call me back with a date and would give me a box of free chemicals to make up for the inconvienence. They asked to schedule for saturday and I told them I was not available. On saturday, I received multiple phone calls from the repair guy asking when he could come even though I already confirmed this day would not work. On Monday, I got a notice that I needed to call to reschedule as I missed my appt. Really? I called and they said they could only come out the following saturday. I asked them to make it one day during the week. They finally agreed to come on friday. Friday morning I received a call that they needed to move me to Saturday. I told them that wouldn't work and I already waited 2 weeks. A repair guy came out, checked the unit and said I must have fixed the problem by tightening the washer. Then he gave me two half empty dirty bottles of chemicals and left. This company has awful service

I am completely happy with my purchase!

A totally awful experience!! The specifications finally provided were incorrect. It only showed 2 pumps when there were 3. The spa leaked at one premanufactured joint. The electrical control box was not functional and was finally replaced about one month after delivery of original. They failed to show or call for two appointments to fix the leak & look at the control panel. Carla actually sang, "la - la - la," when my husband talked to her after no satisfaction with lesser employees. My husband had to re-dig a trench when they realized he was right that there were supposed to be 3 pumps and there were not enough controllers for the pumps. Plus he had to install the pump buttons that were missing from the spa itself. They were "out of stock" and "on back order" and then, " we can't get long enough lengths," for tubing that is usually sold by a huge roll. My husband went to Tampa (extra trip & expense) to buy some tubing so we could finish the installation more than a month after delievery. A horrible experience!!!!