Premier Brick Pavers Inc

The pavers were all uneven. Owner of the company was contacted but claimed his product wouldn't do what it obviously did. Pavers still look bad. The problem was never resolved.

The quote came back $1000 less than the three other provides we receive quotes from. We wanted the patio done before Christmas and they delivered within a few weeks of us finalizing the order. There was a bit of a mix up with the paver delivery and the installation schedule but luckily the right color and shape was delivered. They were responsive when I called or emailed. A couple pavers were cracked during installation. They came back right away to fix them.

The team that came to do the installation was awesome. They were professional and made recommendations that enhanced the look and functionality of my pool and it was all based on what I had already paid for. The cost was a little more than some of the others, but I felt they would do the best job and they definitely delivered! I am in the process of helping a friend get a quote from them now and I would definitely recommend them again.

Installation was okay; however, the communication and customer service we experienced was anything but satisfactory. We had to initiate several calls to determine when the job would finally start. Calls were often not returned by the office. After completion of our job, I sent a letter with our final check to the company's owner complaining about the service. Thought I would hear from the office but it has been more than a month and we've heard nothing.

Fantastic work, quality and service. From the very initial visit by Lana to walk through the plan, we learned what good service can be about. We had ideas and Premier sent actual tiles to our house of multiple options for us to finalize our plans. Once the work began, the team worked quickly and did their best to keep things clean (not easy when cutting cement for drain lines). The job turned out fantastic and they even recommended a great guy to help clean and fill the pool. I would definitely use Premier again.

Showed up late on day of concrete driveway removal and on day of paver installation. With only those two hickups, they professional, they did a great job, they cleaned up the work area and the driveway does nothing but get compliments from everyone who sees it.

This is not a negative nor positive review. It is average. The quality of the paver work....from a standpoint of matching the pool yard's existing pavers, the way Premier angled the pavers to drain away from the building, and the overall outcome were excellent. The owner was always polite but returned phone calls after the job was done extremely late. It took 2-3 calls to get a return, which came weeks later. The two mistakes they made were that they quoted giving us a PVC irragation channel under the pavers to lead water away from the building. They did not install that nor did they tell us that they did not install that. Furthermore, when confronted with that service that was quoted and not delievered, they said the cost of that feature was (from memory) about $35-$40, and that they'd knock that off the final bill. Seems like a way-understated cost for PVC pipes running along two L-shaped large condos that are around a condo swimming pool. We think they short-changed us on that front. Later, we discovered that they built the pavers over several underground water sprinkiling nozzles on both sides. of the pool. We made a call to have them come out to fix them (this was discovered two months later) and didn't hear back from them. We paid our condo maintenance person to dis-engage these nozzles. If not for these two issues, and the lack of follow up, I'd have given them an A. At best, I give them now a C.

It was okay. The pavers were put down beautifully except for around the pool the grout leaked, you know, because it wasn't sealed properly and I never did really get it fixed. They worked with Hawaiian Island Pool. It was a while back that they came out. I tried to get it fixed through Hawaiian Island pool but they weren't that much more help.

Great company to work with! Great price, great quality, great customer service! Skip was our contact.

Did very good work. Also, at owner's request replaced a number of pavers that displayed too much uncolored stone in the mix. Applied sand to level and fill between pavers. Subbed out sealing of work. Very pleased with construction, but not happy with the length of time before pavers need resealing to brighten the colors as they had faded. Sealing seems to fade and need reapplication within every two years. That may be the standard length of time, but owner is not pleased with that. Overall rating excludes issue re sealing.

Original paver work on large pool patio was very shoddy and the paver cuts were uneven and unprofessional. They fixed all of this, cleaned and resealed all pavers. In addition they replaced temporary steps up to the lanai with a more permanent professional look. First go around on the steps was not as expected, Lana came out promptly, reviewed the work and sent someone out to fix it. Would definitely recommend.

Guys were courteous and punctual. Great work. Would definitely recommend.

They called to say they were coming and were on time. 3 men arrived and got to work replacing 3 or four around the skimmer area and a couple of others. I had a very hard time finding a paver company that would come out and replace a few pavers. We are happy with how it looks.

EXCELLENT! Estimator (Skip) arrived as scheduled and was very professional. By their presentation suspected they'd be the highest. Imagine the delight when they were considerably LESS than other bids. Installation around our very irregular pool was absolutely perfect. To this day, we have not had a single problem! Also, installers were polite, quiet music, left their shirts on!

There on time, did everything that was supposed to be done. 3 men 1 1/2 days to complete. They really knew what they were doing.

Courteous, timely service. A small issue which was easily resolved.

I called to ask for an estimate to place pavers for my front entrance. It included steps and a walkway. The company's representative was very pleasant and told me I would receive an estimate in a few days. I never received an estimate. 10 days leter I called the company and asked for the estimate. I received an apology and was told I would receive the estimate in a day or two. I never received the estimate. I called a third time with the same complaint. The estimate finally arrived about a week later. By this time, I had made the decision to use another contractor.

Made an appointment for estimator to come to my house but she never showed up & did not have the courtesy to call. Would not consider a company that treats potential customers like this from the getgo!

The entire project went perfectly.

Excellent installation and overall quality - Highly recommend. You won't find a better contractor! Lana (the owner) was great and you will be happy when you look at (and admire) the finished product. They ran out of bricks on the initial installation, but came back quickly to finish the job. I am very pleased with their service, and you will be too.

Everything went well until we were informed that paying by Visa would cost us extra.To our amazement they were adding on an extra fee for using a Visa card.After spending hours and hours of our time with their rep. Skip we were ready to give payment.At that point we were informed of the fee.Skip basically said too bad and lost our business over it..it wasn't the money as much as it was the principal.They wasted their time and ours over a charge fee.A credit card fee is the price you pay for doing business!I owned a business for 18 years and NEVER charged an additional fee if someone used a charge card.

The job was completed but it was a headache. The sales rep quit between the contract being signed and the installation date. Thus, we had no direct person to speak to. All the portions of the job were outsourced and all but one were non english speaking. They never communicated what was done and when they were coming. There was no approval process after a project was finished they just left. Parts of the project that could have been fixed or improved could have been if a foreman or just someone who spoke english and took responsibility. After the projects were done I contacted them about the huge mess that was left and they just told me to shop vac it myself. The price was good but if I could have done it over again I would have paid the money to have someone on location to work with.

I can't even describe how happy I am with their work. We had paid another company 18 months ago (because of a lower cost) to wash and seal our pavers and I was so unhappy with that other company's work, that I called Lana back and hired Premier to give it another go. WELL WORTH THE MONEY TO HAVE IT DONE RIGHT!!! I will definitely use them again and would recommend Premier Brick Pavers to all our friends. THANK YOU!!!!

John came to our residence and looked at the scope of the project, and worked with us on our ideas of what we wanted the end product to look like. He was also helpful in guiding us in picking out the right materials for the job and pointing out the cost differential in some of our original selections. We decided on using real brick rather than pavers to give our driveway and patio a look that was complementary to our 1925 bungalow. Since we have limited access to our home if the driveway were completely torn up, John and his crew worked with us on having the work completed at a precise timetable that minimally impacted any inconveniences we might experience. I would definitely recommend this company to anyone who values expert workmanship and ethical business practices. They may not be the cheapest but in my estimation, they are the best.

We had an area of our backyard that was pavers leading out to a cracked concrete slab, with a dirt patch to the left of the pavers. We were debating installing the pavers ourselves but once we calculated the cost of pavers alone, and the time and headache it would take for us to try to do the install, we decided to get a few estimates. We called Premier based on their Angies List reviews and discount, and received a rough estimate over the phone. Someone came out a few days later and said our patio would also need a retaining wall because of the slope of our yard, but the price was still good enough for us to say yes. So we went to their showroom and they guided us through picking the paver color and design, and said it would be delivered in 3-4 weeks. It was closer to 3 weeks when the pavers came, and they dropped off on pallets on our driveway on Friday, and Saturday bright and early the crew came to stall. They were done in about 5 hours and they did a WAY better job than we would have. They also used concrete to keep the sides of the patio secure. We were very happy and can't stop staring at our beautiful new patio!