Palm Harbor Heating and Air Conditioning Inc.

The installer was professional and very candid with his advice. Very responsive and excellent customer service.
On a side note the system had a bad solder joint that was found and lost charge. When we called them they immediately dispatched a repair tech who come out and found the leak. He repaired, charged the system, and retested everything at no charge as it was all under warrantee.

They were responsive to a situation that needed immediate attention, as the secondary drain emptied into a small water vessel.  They cleared the drain immediately, and then told us how to avoid the situation in the future.  They gave us several recommendations for keeping the primary drain clear.

Professional, courteous employees.  Answered all my questions, didn't leave a mess, followup to ensure system operated effectively.

Start to finish the were grate.

Very happy with company. They did a professional job and even had to do a little extra work to relocate the air handler from the attic to the garage.

We have them come out for annual maintenance and are very pleased with them. They are really good and are very nice. They are also professional and I would highly recommend them.

I have been using them for a very long time and they have always been good. The price is average. I will grade him high on responsiveness, punctuality and professionalism.

We had not read the literature where Palm Harbor Heating & A/C say they are not responsible for any leakage or improper installation, and that there was no guarantee. The warranty was only on the machine and that was a manufacturer warranty. We later had the wall repaired and the installation corrected. They had later completely washed their hands off, which I felt was extremely poor customer service. My last communication with the manufacturer regarding this was towards the end of May 2008. I had also written to the Better Business Bureau, but they haven?t responded yet.

They called ahead to tell us that the part was delayed due to delivery problems, but they were still able to get the work done the same day. Everything is now working fine.

It was very very good. They come when they say they're going to and do what they say they will. They were good about instructing us on maintenance we could do ourselves. I feel comfortable enough with them that should we need to replace the system we will call them first.

When they came out initially, they found that the entire air dryer unit had gone out, and if they just replaced it, they worried that it wouldn't be up to code in 2009, so they just suggested it be completely replaced, which is what happened. They did a great job, and even cleaned out the ducts as well. We've never had our AC work as great as it does now. Our allergies haven't given us nearly as much problems. We are very happy with them.

WAY TOO MUCH FOR THE WORK PERFORMED. VERY POOR ATTITUDE (RUDE).

THE COMPANY IS VERY RESPONSIVE TO MY CALLS,WHICH IS CRITICAL IN THE FLORIDA HEAT. WE HAVE HAD THEM TO OUR HOUSE A NUMBER OF TIMES. BEN, KEITH, AND SCOTT ARE ALWAYS POLITE AND PROFESSIONAL. THEY CALL SHORTLY BEFORE ARRIVING, AND ARRIVE ON TIME IN A COMPANY UNIFORM. PETE, THE OWNER HAS SPOKEN TO ME ON THE PHONE WITH HELPFUL INFORMATION.

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