Master Restoration

We had an accidental sink overflow allowing water to stand in the master bath, hall way, dining room and kitchen. It affected our new semicustom cabinets, wall board and hardwood flooring. Water was down about 2 hours. We immediately vacuumed the water and called Master restorations. We contacted the operations manager John Hoyt who informed us most of his team was in Ft Meyers dealing with aftermath of hurricane Ian but they were still committed to taking care of their local clients. We are in Madeira Beach. He sent Isaiah immediately from Ft Meyers and Isaiah was at our place within 4 hours. Isaiah removed baseboards, drilled appropriate holes in wallboards, and did a thorough assessment. He was extremely considerate and informative. Obviously we were stressed as we have just remodeled in the last 12 months. Isaiah advised us of the damage and told us he would do all he could to salvage floors and cabinets. Isaiah and his team mate Jordan returned several times to reassess damage and progress. Unfortunately the floors will need to be replaced but cabinets appear ok. Our home is now dry. We wish to express our thanks to Isaiah and Jordan for their professionalism and timely work. They were always here when they said they would be. We are grateful for the quick action by Mr. Hoyt as we know they are working very long and hard hours dealing with the hurricane victims, they still quickly assisted us with our problem. We highly recommend this company. Barton McGhee

It hasn’t! We have been waiting over 7 months for them to complete the repair. All we get is excuses. The insurance has paid them almost $12,000 and our house is still in shambles and uninhabitable with no end in site.

Literally the worst company in existence. Used them two years ago for a mold/shower pan issue in palm harbor. The end results are good, but the project two 3 times as long (costing us thousands) as we were told and our GC left the company with zero information to us as the homeowners from masters. To make matters worse they never closed our permit and now as I try to sell the house, they’re treating me like TRASH and have refused to comply (though the work is done just not finalized with the city) now potentially costing me the sale of the house. I’ve been forced to take the legal route. I could not recommend them less. Their employees do wonderful work, but their business is a nightmare.

worst experience of my life. I would not recommend them to my worst enemy!!!!!!!

Excellent. We found them through our neighbor and they were very very good.

Master Restoration has done an excellent job of repairing our home after kitchen fire. To begin with we considered hiring workers ourselves, but now I know the ONLY way to accomplish everything simply is to hire a restoration company who will provide workers, supervise workers, and send required items to homeowners insurance company. We recommend Master Restoration. Our work was done in a timely and professional manner. They did not leave until all services were completed 100% to my satisfaction.

They're FANTASTIC regarding help with water damage. Quick, responsive, professional. A++ However, the followup is non-existent. If you're hoping for the one stop shop that they claim to be...forget it. The gentleman who came out to tear the bathroom apart to deal with the small flood we had was amazing. They drilled holes, ripped out the bathroom and dried everything out. Then I was supposed to get a call from the second staff member to help put the bathroom back together. I was proactive and called a few times when I didn't hear from them. I never received a call back. They're a water damage company but I don't know if they still deal in repairs after the flood. I certainly couldn't get through to anyone willing to help with step 2.

The guys were very professional and helpful when we had a dishwasher leak. Dealing with insurance can be headache but these guys took care of all that. Would highly recommend and definitely use again.

I came home to a busted pipe in my kitchen. Talking about a disaster! I called Master Restoration and they sent out Julian Anderson. Omg, talk about a life saver! I have 5 kids he was so professional and patient. Especially with my kids. He was hard working and quick. I am so grateful you guys sent him my way. Professionalism at its finest!

Jasmine @ Master Restorations did an excellent job coordinating the work. The entire team were very courteous and professional throughout the entire process.

Excellent. Quick response, polite, professional, answered questions and got my house dry. Good follow up throughout the week. Excellent communication. There schedule was flexible.

Your staff are all ROCK STARS... Thank ypu once again...

they eventually provided two estimates (one for tear out and cleaning the other for full rebuild) and there are about a 100 things to take off and I am not even all the way through. so much of a disconnect on the two estimates, these are pointless to go through to get an accurate number for your services. So many things are cleaning (detach and clean) then it is a replacement on the second estimate. So there is a charge for removing, then cleaning, then reinstalling, then other estimate shows installing, replacement etc. double and triple charges everywhere. Seems easy to see how you all were way over the initial estimate from Citizens. this is exactly the reason we wanted them to go in blind and tell us what needed to be taken out, and what could be kept. According to these estimates, you tell us both on almost everything. Also, you all have clean floors everywhere, ummm... what? clean them? they are destroyed. I like the $10 charge to remove the plastic blinds. four screws and boom, 10$ each. Cleaning of all the appliances is also kind of funny. Im also a little puzzled why the recessed light cans (15$ cans from home depot) cost 130$ each. I just wish they would have taken a little more time and paid attention to their estimates so they could be used together and also with what we told your initial inspector/estimator as to what we wanted saved/cleaned and what not. it seems like everything was ignored and the two people who wrote the estimates never once even talked or looked at each others work.

Good responsiveness initially. Within a day they were out to assess and give us an estimate for helping us manage the flooding that we were experiencing from our air conditioner. Unfortunately the estimate only included assessments, removing hanging wet ceiling and insulation, removing carpets, removing padding, removing baseboards, drilling large holes in baseboards and running industrial fans to try to dry out the walls. Then Irma came and we had to evacuate so they removed the fans before we left. When we returned, they came reassessed the situation and recommended walls be removed immediately so that we did not get mold as the walls were still very wet. Of course we agreed, and they removed over 6 garbage bags of wall board that was still soaking wet. They told us to run the dehumidifier and dry out the remaining 2X4's. We followed their instructions and here we wait. The contract initially cost $1100 but they billed the insurer for $2500 saying that the wall removal (after Irma) was not included in the initial contract- which they did not tell us at the time or give us an estimate for ---we thought it was all included in the contract. (So it is our opinion that their contracts do not adequately describe the work that they will do and what is not included on the contract. Additionally if they are doing more than what the contract calls for the consumer should be given an opportunity for informed consent and a new contract). We were not told that the restoration would require a separate estimate and a whole new division of the company so we called that division and found we were to be put on a waiting list. We were told 3 weeks ago we were no. 36 on list for them to come and "give us an estimate for the restoration work". I called today and we are still No. 36 on the list. the office staff couldn't tell us when the estimators will get to us "I just give them the list". No other person from the company (higher up) will return calls.

Things started out really well with technician Quinn. Leak was detected, fans and dehumidifiers were put in place and insurance was notified. Quinn communicated with me and returned several days later to check on the dry out process. Then communication stopped. The office staff took two weeks to send initial photos and they were only sent after the adjuster called twice. Different technicians were sent several more times after that and each time they had no idea what had previously been done or the status of anything. One tech would say we need to remove something, the next tech would say they don’t know anything about that. Then just say “I’ll call the office and someone will call you.” No one ever called. There is no communication for appointment scheduling. The tech literally calls when they are on their way. No notice or appointment, ever. When additional removal of tile and the vanity was required, it took 5 days to contact the adjuster to request permission. I was never contacted to schedule the addition removal and again had to call them to get the work scheduled. Several times members of the office would say they would call me back with information about scheduling, information the insurance company needed and reconstruction estimates. No one ever called back. Not once. Even my insurance company asked that I switch to another more responsible company. When confronted with these issues, I was told that there was nothing out of the ordinary with this service and they would talk to the ladies in the office. We definitely do not trust them to complete the reconstruction in a timely manner or communicate during the project so we will be using another company for the $40K+ repairs going forward.

Steve and Fred were our primary workers. They did an incredible job. Steve was prompt & responsive and always kept me informed. I would highly recommend them.

Steve - explained every aspect of what he was doing at all times. He was exceptional in his work ethic even when he was extremely sick. He took great care w/ resurfacing & painting my ceiling where my air conditioner leak thru the ceiling. I am very grateful to him & your company.

Quick response to dry it out, attentive team in planning and executing the restoration. Great Team!

I am reasonably well pleased. When I had issues with quality or other issues, their leadership team stepped up and resolved to my satisfaction.

Dustin & Jon were very professional and came to minimize water damage. They were on time and offered suggestions to repair and minimize any additional damage. They offered suggestions to minimize costs of repair and Dustin provided temporary fix of our leak. Thank you again Dustin. Would definitely use this service again based on our experience with Dustin & Jon.

The representatives / workers were very knowledgeable, nice & fast. Their reports to my insurance company were complete. Would use again.

The representatives / workers were very knowledgeable, nice & fast. Their reports to my insurance company were complete. Would use again.

Communication at first went well then it started failing a bit. Ended up replacing damaged floors prior to fixing leaks found due to improper project management. However it was promptly corrected and remaining work scheduled/completed in time by manner.

I had a bunch of questions about the impact of flood damage on a potential home I wanted to purchase that was in a flood zone. The gentleman I spoke with was extremely patient, helpful, and answered all of my questions. Great company! Great staff!

Ask for Dan and Will, they do whatever it takes to get the job done! Late evenings to help me make an event deadline. They are lifesavers!! Great communication.