1 of 12 Deal ID #87286 ($49 for a Seasonal Heating OR A/C Tune-Up! ) SHARI ELFONT Purchase Details SHARI ELFONT 11/11/2013 Dear Lewis Air Conditioning & Heating, I just purchased a service from your company. Please review the details below and respond within 2 business days to schedule the service. Scheduling Member suggested dates to schedule service: Morning (AM) on 11/12/2013 Morning (AM) on 11/13/2013 Morning (AM) on 11/14/2013 Note from SHARI ELFONT Item Price Qty Total $49 for a Seasonal Heating OR A/C Tune-Up! 49.00 1 49.00 Order Number: 969620 Ordered On: November 11, 2013 Item ID: 87286 Member Info: SHARI ELFONT 11419 GALLERIA DR. TAMPA, FL 33618 Coupon Code: 969620-1 Lewis Air Conditioning & Heating 11/12/2013 Dear (member name removed) , We can schedule an appointment , next week in am , this week is filled up already . Please send us your phone number as well so we can call you to schedule an appointment Thanks Brian 727-447-2787 SHARI ELFONT 11/12/2013 Hey Brian, There's no hurry, it's just for maintenance that is long overdue, so no problem. I would prefer a late am appt. if possible, around 11ish. My number is 813-969-2567. Thanks so much! (member name removed) Lewis Air Conditioning & Heating 11/12/2013 Ok, no problem I'll give a call tomorrow Kind regards , Brian Lewis Air Conditioning & Heating 11/13/2013 Hello (member name removed), I Have Tuesday or Wednesday or Thursday available in am of next week , please let me know if that works for you . Thanks Brian 727-447-2787 Lewis Air Conditioning & Heating 11/20/2013 Hello (member name removed) , Sorry I couldn't make it out today , I can come out Monday morning or Tuesday morning . Please let me know , or what will work for you . All the best , Brian (member name removed) 11/20/2013 At this point I think I would prefer an afternoon appt. If that won't be possible, let me know. I'd like to get this done sooner rather than later at this point. Thanks. (member name removed) 11/21/2013 Hi Brian - the delay is understandable, especially in your line of business. But I've decided to cancel the transaction because I've run out of spare time. My system runs fine so it's not a problem, but I think in the future I will go with a larger company with more technicians who also offer emergency service. Thanks again, nothing personal in any way. Lewis Air Conditioning & Heating 11/21/2013 Dear (member name removed), I want to thank you for considering us to do your service , in our type of business it's very difficult to predict the outcome of every job. I'm chief ,cook and bottle washer , the customer I was at yesterday , I was out at his house the day before and he had no air conditioning and it ended up being a big job . I'm sorry that I had to postpone our appointment , I have to sometimes move appointments , based on the needs of my customers . I appreciate you and wish you all the best Happy holidays Brian lewis Lewis Air Conditioning & Heating 0 minutes ago Dear (member name removed), I just saw the review you left on our company , I'm confused though , you tell me that you were in no hurry and then you cancel transaction because I had to postpone our appointment . I immediately contacted you via the angies list business center to let you know I received your purchase and request for specific dates , I mentioned that we couldn't come out to do a maintenance on those days requested , your response was this (member name removed) 11/12/2013 Hey Brian, There's no hurry, it's just for maintenance that is long overdue, so no problem. I would prefer a late am appt. if possible, around 11ish. My number is 813-969-2567. Thanks so much! (member name removed). I called you and spoke with you and we scheduled an appointment for 11/20/13 at 11:00 on 11/20/13 around 10:00 am I called you to tell you we needed to post pone our appointment I got your answering machine .i left you a message that I was on a job that I had to fix another customers ac and that was that . Apparently you called me back from a1-800# which I don't answer and left me a message stating that you had to leave and wouldn't be back until 3pm , I didn't get done with that job til much later , I sent you another message through angieslist message center this is your response (member name removed) 11/20/2013 At this point I think I would prefer an afternoon appt. If that won't be possible, let me know. I'd like to get this done sooner rather than later at this point. Thanks. (member name removed) 11/21/2013 Hi Brian - the delay is understandable, especially in your line of business. But I've decided to cancel the transaction because I've run out of spare time. My system runs fine so it's not a problem, but I think in the future I will go with a larger company with more technicians who also offer emergency service. Thanks again, nothing personal in any way. So this is my response : Lewis Air Conditioning & Heating 11/21/2013 Dear (member name removed), I want to thank you for considering us to do your service , in our type of business it's very difficult to predict the outcome of every job. I'm chief ,cook and bottle washer , the customer I was at yesterday , I was out at his house the day before and he had no air conditioning and it ended up being a big job . I'm sorry that I had to postpone our appointment , I have to sometimes move appointments , based on the needs of my customers . I appreciate you and wish you all the best Happy holidays Brian lewis