Lambert's Roofing Service

Joe was excellent and professional. Quality/clean work.

Lambert roofing scheduled to come to my home between 8-4 to provide us with a roofing repair estimate. They said they would call before coming. As no one had called nor shown up at my home and it was 345 I called the company twice. The lady answering the phone informed me the employee assigned to come had called out sick. I asked her why, since they knew he had houses assigned and wouldn't be going to any, why they wouldn't have called to let those customers know and reschedule. She did not have an answer and seemed annoyed, dismissive and did not care. She asked the owner when someone could come back out and he said the following day after 10. I said ok but that they didn't instill much confidence in me since they couldn't communicate. She again did not seem interested and we ended the call. She then proceeded to call me a few minutes later to inform me the owner said since I'm not confident in them I need to find another company. Again she was very rude. I was quite shocked that they called me back, especially to be so rude and for the owner to not take ownership of his company's mistake. Honestly they did me a favor because I will not have to waste my time or give my money to a company that does not care about their customers. I've never seen a service industry so disconnected and rude to what would've been a new customer. i normally only take the time to give positive feedback, however their lack of character and complete disrespect has made me take the time out of my schedule to provide this honest feedback in the hopes it will prevent future customers from reaching out to them. There are so many other local roofers, so I highly suggest you call them, even if you have to wait a little longer for them to come out, it will save you this hassle of not scheduling with others and this company not showing, communicating or apologizing. I highly doubt this company will change since this response was from the owner, who sets the example for the employees. This is probably why they were able to come out so quickly, because they aren't reputable enough to keep or earn business and have little of it.

unknown

They ripped a soffit out and then just shoved it back up. I now have five water leaks in the ceiling above my office, his solution to resolve that was to spray paint the area rather than find the leaks and repair them. Shortly after he worked on my roof it leaked onto my air conditioner. He sent a worker back out to repair that. I told him what happened to my air conditioner he never bothered to call back to make sure my issue was okay.

I had my roof replaced because it " was time" , not that I had a leak. After the replacement, the ceiling stained with water after the first rain. We called Lambert and they came after a few days. The man said a nail was punched thru. It was repaired but my ceiling needed to be repainted. It took 6 months of constant badgering them to finally have painters come out . Now it has been 6 yrs and it leaked all around the ceiling by the fireplace. We called them and they took no responsibility. I had another roofer fix the flashing. I do not recommend their shoddy work. The price was good but the work was cheap. Stay far away.