Heinz Air Conditioning & Heating

Huge shout out to Bill! He was extremely thorough and took his time to help me explain my a/c system (first summer in this house and some of issues I was having were apparently my own fault). He was friendly, got the job done and I will happily ask for him again next season.

Heinz voluntarily agreed to take on Mfg Guarantee for a supplemental air purification unit installed by another A/C company. They secured and installed a new unit under that guarantee, slowed down the blower, did a “tune up” and did some other adjustments. Technician was knowledgeable, prompt and accommodating. Air is now fresh, clean and comfortable throughout. These are the “go to” guys!

Perfect. Heintz is very knowledgeable in helping choose equipment. They provided exactly what they said and when they said it, which was quickly. No surprises. Best experience I have ever had using a contractor.

Would definitely recommend that you choose Heinz if you have any A/C needs. I am a VERY satisfied customer.

Well, air conditioning unit spinner broke completely (no air at all...in Florida) at 5am Thursday morning, contacted Heinz Air Conditioning Co. as soon as they opened around 9am, stated a tech would be at my house same day between 2-4pm, showed up about 3:45...says I need a spinner. I immediately approved the part order. Tech (Justin) says he has to order the part and will not be in until the following morning, ok, it is what it is, right? It's only 1 whole day without air..SO WE THOUGHT...due to the fact that Justin ASSURED us that he or a co-worker, Joe, would "be out the next morning (Friday), between 11-12, cuz the delivery truck gets to the shop around 11am everyday"! I as well as my fiancé had pleaded NUMEROUS times that they please please please come and do this "10 minute part replacement job" (techs words), ASAP the next morning, due to the fact my elderly mother is visiting, we also have a 3 yr old son and a dog....Justin guaranteed us both that he or Joe would! Friday...12pm,...no one....1pm....no one...my fiancé calls the shop, a woman says "oh yes the part is here, just waiting on Justin to come pick it up, he will be there 2-3pm today"....3:30pm...NO ONE...call shop again, "tech will be there 4-5pm"....4:50pm..NO TECH (shop closes in 10 minutes!!!!!! No AIR...95* in my home!!! Now I call the shop again, spoke to SUE, to be perfectly honest, I'm not pleasant but I'm definitely not as RUDE as I should've been...so Sue proceeds to say "he won't be there until 5-7pm"...I say, "can u guarantee me that he will be here tonite?...I have a lil one, dog and an elderly mother here and it's 96*s in my home now ma'am, we've been getting the run around from you all, all day today!"....so SUE answers very RUDELY and IMPATIENTLY "ma'am, the tech is running behind, he's very over heated with calls today, I can't tell u something that I do not know, all I can say is he should be there!!"......8pm he shows up...no apologies, just says that he was running behind all day...but what made me so mad is...1...if we were ur last appointment on Thursday (the initial visit), why the **** wouldn't we be the 1st repair job when that part came in AT 11AM, on Friday (during one of the numerous calls, a rep said the parts been there since 11am)...WHY?????? I understand he was on other calls but why not send another tech, knowing ,my family was on DAY 2 with no air conditioning??!! Was it because, my part only cost $200, so it wasn't considered "priority" over the more expensive calls they had that day?? 2....how come WE had to call them ALL DAY...why couldn't they have called us to let us know what was going on, and assure us he would be there but unsure of the time?? I think a simple phone call to us would of atleast made us feel that they care and they won't forget about my repair....JUST CONSIDERATION, that's it!!! 3....I don't understand why that lady SUE had to be so nasty towards me, when I was being fine, definitely not aggressive whatsoever, like herself was being, she just didn't seem to care at all...it was like, it was 4:50 pm on Friday, she's leaving in 10 minutes for the weekend so SHE COULD CARE LESS ABOUT ME AND MY SITUATION!!! So UNPROFESSIONAL!!!!! So RIDICULOUS!!! I know I've been rambling, but this is the situation that Heinz Air Conditioning Company put myself and my family through!! I RECOMMEND WHOLE HEARTEDLY, NOT, DO NOT, YOU SHOULD NOT, WHATSOEVER, CALL HEINZ AIR CONDITIONING FOR NOTHING IN THE FUTURE!!!!! They surely do not and will not put you and your family's best interest at heart, from the REPRESENTATIVES in the office/shop to the FIELD TECHNICIANS...they'll tell you, or I should say SELL you, what you want to hear to get the "approval", after that though, you're at their mercy unfortunately!!! Oh and btw, it's now the following Monday 1:35pm, and I still have yet to receive a phone call from the owner, that I requested on Friday, during one of my countless phone calls TO THEM!!!! If you decide to try them anyway, good luck...I truely hope you have a much better experience than we had!! Now if you got a $10,000+ unit job for them, I'm sure they will be at YOUR mercy, no doubt!! SHAMEFUL people at this company!!!! Never, ever, EVER, again.

Better than good. Very efficient and courteous installers.

they are superb. We've had them quiet a few times over the years. They've always done spot on excellent work. We have an old system that was put in 2001 and we've been able to keep it because they've been able to service it so well. So they are phenomenal.

Very well. they went the extra mile to ensure the job was done right

If you are using any other HVAC contractor, you are making a mistake! I am not one to usually input reviews unless there is some sort of extraordinary experience… positive or negative. To that end, I have to provide feedback on the exceptional level of service afforded by Jim Heinz of Heinz Air Conditioning and Heating. I contacted Jim on a recommendation from another HVAC Contractor for a little out of the normal request of installing a mini split unit for a wine cellar. This is ultimately a small A/C unit that requires refrigerant. Having called around, most HVAC installers immediately said “no” but Jim immediately said he would come out and see. This was strictly an install as I had purchased the unit personally from a reputable wine cooler manufacturer. (another reason why others refused because they were not making the markup on the unit). Jim and his team came out on time and performed the rough install while the room was being completed then came back for the final install after the room was finished. They did a great job of working in tight quarters and were thorough and clean. Easy enough… but this is where the “exceptional” part comes in. Usually it takes a couple of days to cool down to the appropriate temperature, but the unit was having trouble stabilizing. Contacted Jim and he (personally) came back out to make adjustments which took an additional 1.5 hours between being in the room and up on the roof. We let it sit for a couple of days, same problem and back out he came…. This happened 4 more times while trying to make adjustments (each 1-3 hours of time spent). Each time, Jim, personally, came out… not his team, Jim. He even reached out to the manufacturer to talk them through the problem – remember, NOT a unit that he sold, but rather that I purchased! At this point I was completely frustrated with the entire project and the manufacturer. All along, Jim kept stating “we are going to get this…. I haven’t been beaten by a unit yet”. Come to find out that other HVAC contractors use him on difficult installs for his expertise Ultimately we determined that the outside compressor unit that the MANUFACTURER (again, not his) sent was mismatched with the inside unit. He arranged for a new unit to be sent and came back again to install and later to make final adjustments. The room has maintained 55 degrees with +/- 1 degree since install for the past 6 months. So in the end, it took 7 additional trips and 15+ hours over expectations and Jim didn’t ask for a dime over the original install price, as he wanted to see the job all the way through. You don’t see that level of commitment any more, but you should. From him, to his installers to his team scheduling his appointments all consummate professionals. Jim also is a distributer for Carrier HVAC units and I have consistently referred him out to others as the gold standard of what a contractor should be. I can’t thank him enough for his level of committment.

This company is professional, courteous and honest! They will only sell you what you really need. I was given professional advice, and my A/C bills were cut in half. I used them recently a second time after a move and they cleaned and serviced my A/C, even did an air quality test for free which gave me peace of mind. Highly recommend!

While the initial installation of both systems went well, we gave Heinz an excellent rating, and referred them to other friend who had a new installation. The functioning of all installed units have been not been satisfactory. Since installation in late 2013, from the start, the mini split unit has had to be services 5-6 times for not cooling. In recent times Heinz has been charging for repair of a unit that has never worked. Again for the second time the upstairs unit is not working, the air handler had to be replaced in the second year of service and again the system is not working. They blame everyone but themselves. After referring Heinz to our friends, the Largo inspector came out to their home and informed them that their system was no installed properly and was insufficient to cool their home. Heinz again, wanted them to pay additional money for an new installation which they did not install correctly. I do not under stand how a company can do business in this fashion. We will find another company to fix the problems that they have created.

Very smooth install by a professional crew and at a highly competitive price. Will definitely use again.

They've been really prompt, they come out right away, and they're very knowledgeable, the technicians. They don't subcontract people, so it's nice.

We have actually, had them come out.

While we didn't go with Jim's company for our replacement, we felt he made a convincing presentation of his products and services and deserved an Angie's List great review. Jim offers a 3 year labor warranty guarantee on his services most others offer a one year warranty and while it was tempting, we decided to go in another direction with a one year warranty. it might be to our loss but only time will tell. We maintain our equipment, change our own filters and clean drains ourselves monthly. However Jim's service labor warranty is perfect for someone who isn't quite as diligent on cleaning the HVAC system regularly, in my opinion and he assured us of his company's diligence. I'm not giving Angie's list pricing offered because each system is different depending on the needs a person has for their home. We were quoted for a Straight Cool unit with heat stripes because here in our part of Florida, as it really doesn't get that cold to justify a Heat Pump unit for us, but everyone's choice and need level is different. We really use the Air Conditioning part here in the Clearwater, Florida area. This excludes us from DUKE Energy rebates, but with the higher SEER level in the AC portion we think we will make up for the difference, as the summers get hotter.

It went well, except they had to come back and refill it, as it was low on freon, plus there was a problem with it after they were out.

The main central AC unit of my house broke down at the beginning of the year. I called in a company to come and diagnose the problem, the compressor was damaged and out of warranty. I called in two more companies to quote / diagnose and everyone had the same impression that it was the compressor. I contacted Heinz Air Conditioning & Heating and was able to talk to Jim Heinz, the president of the company which was extremely helpful and came into my house right away to diagnose/quote me a replacement AC. He is well versed on his field, courteous, honest and was always trying to see how he could help me without costing me a fortune. His quote for the replacement was the best of the three I obtained, not only in price but in quality of components and value. Once the install day arrived, Justin and Joe arrived on time, introduced themselves and proceeded to explain what the install was going to me like, how long it was going to take and if I had any questions., They asked me to show them where the AC unit, the circuit box and air handlers were located. They made sure the work area was clean and placed cloth to make sure my carpet/floor stayed clean. The installation went by without incident, they showed me the work they performed and explained the warranty on the new equipment. I was called the next working day from the office to make sure everything was working well and to see how was the experience. Overall, a great experience, very refreshing to deal with honest and hard working people that want to do their best work to satisfy the customer's needs.

Came next day and fixed the problem

Drove to the warehouse to pick up the part. It was installed and working again within two hours.

She is good. I was never there (during the installation). Vivian is good, they're straight shooters, they stand behind their product and they are responsive when you have a problem after you use them.

They were on time, professional and helpful

My husband and I are set to close on a house and need some duct work done on the air/heating system as per our home inspector. Heinz was recommended on Angies list so we called to make an appointment to get an estimate. Heinz charges $80 just for the estimate. They said they would take it off any work they did for us. However, if we didn't use them, the $80 would be a loss. My husband called two more places that were recommended by other reliable sources. Both of them are coming out to give free estimates. Obviously we are not using Heinz, and I wanted to give a heads up to other people before they call Heinz.

Jim Heinz came out to give us a very detailed estimate. We were very impressed with his knowledge and time he spent looking over our job. His employees, Mike, Joe, and Austin, arrived every morning on time, and worked very hard through the entire day, for a week! They couldn't have been nicer, and they took the time to make sure everything was done correctly. The office staff was always very polite and professional. I never had a problem reaching any of them! They did an awesome job and would hire Heinz again in a heartbeat! It's too bad every company can't stand up to the standards of this one! Thank you again for making this so easy for us!

Jim and his fine crew came out and installed 2 Carrier AC units, The units and the workmanship was excellent. We had electric bills averaging $300.00 per month. The first month after the install our bill was $160.00 and the second bill was $141.00/ We are also saving approx. 13 KWH per month from the previous bills during the same time frame of 2015/ A special shout out to the Office staff, Vivian you Rock/

After replacing our HVAC filter, I noticed white dust coming out of some of the registers. Jim and Gus came out to figure out what the cause was. Jim spent a lot of time explaining, in language that I could understand, the mechanics of our AC. He and Gus did extensive testing - particulate and blower door, testing each register and return, to find the problem. They spent over 2 hours and in the process, Jim figured out what the issue was. Jim did not charge us for the test or his time. In addition to being personable and kind, he is a man of integrity and we plan to hire him for future needs. I would not hesitate to recommend his company.