During the profuse rain we had the week prior to Roland coming, I noticed that the pool didn't fill up. After the rain ended, the water level in our pool diminished rapidly and we knew we had a significant leak. I called Roland on Monday morning and he said he could come Wednesday morning around 10:00. He arrived promptly and quickly set to work locating the leak. He had been here on 6/8/2011 and repaired some minor leaks we had so that that narrowed down the options of where to look. He found the significant leak, showed me where it was and how quickly water was going into the weak spot around the light. He repaired the leak immediately and it is holding up very well. Roland is always prompt, courteous and professional and his prices are reasonable. I appreciate the time he takes to demonstrate and explain what is going on and how he will fix the problem. He even offered to recommend a pool resurfacing company when we are ready to do that. Diamond Pools is our "go to" pool company!
Description of Work: Roland located and repaired a leak around the light in our swimming pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
CAROLE E.
01/2011
5.0
pool cleaners
+ -1 more
I was very pleased with them when I used them earlier and they are very inexpensive so I went with them. They were great. They were quick to come out and he was very upfront saying that he can inspect only the surface of the pool area and he would not be able to locate accurately if the leak is elsewhere. He fixed most of the leaks. It is lot cheaper to have him and come and take a look first. I rate him high overall. He called back right away, and he came within a day or two of my calling.
Description of Work: I used Diamond Pool Service earlier this month, and he was able to find a couple of spots which leaked. There was not anything that was of major concern except for an area in the skimmer that could have been leaking but the water level was low at that time so he went ahead and repaired it in advance. He checked everything and told me that if I find anything I can call him back. Unfortunately whenever I go to check, it rains and I have not been able to do a thorough check. I had used them to fix a leak many years ago and that is why I went back to them.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
PATRICIA M.
07/2009
5.0
pool cleaners
+ -1 more
He oversaw the whole project and it was excellent. Everything has held up pretty well. The workers did a nice job and cleaned up after themselves well. He was absolutely excellent.
Description of Work: He drained and remodeled the whole pool.
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Service Categories
Pool and Spa Service
FAQ
Diamond Pool Service is currently rated 5 overall out of 5.
No, Diamond Pool Service does not offer free project estimates.
No, Diamond Pool Service does not offer eco-friendly accreditations.
No, Diamond Pool Service does not offer a senior discount.
No, Diamond Pool Service does not offer emergency services.
No, Diamond Pool Service does not offer warranties.