There is no substitute for experience and specialization. We are a Commercial and Residential Florida State Contractor, one of the only ones in the bay area. Look up our license with the State or Local County. An important aspect of that experience includes the value of understanding the importance of consistent quality, worksite cleanliness, and customer satisfaction. We will work with you to ensure you achieve the big picture for your outdoor space.
Business highlights
19 years of trusted experience
Services we offer
COMMERCIAL & RESIDENTIAL, POOL RESURFACING, TILE, PAVERS, COPING, & ACRYLIC DECKING, POOL ENCLOSURES & RESCREENING, LEAK DETECTION, REPLACE & REPAIR POOL EQUIPMENT, WATERFALLS & ROCK FORMATIONS.
Showed up for estimate was a nice guy and liked the plan then he paid another guy to do the work I ran the hose afterwards and the pool area and area that I needed to drain properly still collected water. I called and texted and called and texted. Back and forth with pictures showing the puddles . He kept saying l'll call Jay. Jay who he was paying to do the work. Never called me back promptly. Finally he came back out and tried to re level the area and fix the french drain . Water continued to puddle....again sent Gerry pictures he said l'll send Jay back out. Same process as before. Jay had no idea what he was doing and then wanted me to pay him $80 more for him having to come back out. Fast forward couple months later and i am basically flooded now where they did the repairs. they actually made it worse. This company is actually reason I joined Angie's List because I'm upset that I paid 1500 for terrible work. Now he says he's retired and up in the mountains and he'll call Jay. Jay never has called. Now I am looking again. I do want to note that there was an area that required filled in concrete which they did do. I had trouble with their grading there, but they did fill in this portion.
Description of Work: Concrete work on pool Deco drain installation with water going off property
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
1.0
punctuality
2.0
$1,500
Response from COMPLETE POOL RENOVATIONS INC
(deleted member name) wanted just deco drain installed and it was installed properly and he has a low deck by his door and is actually higher than his back porch... We installed the deco drain properly and he didn't want to spend the money for an encapsulated drain system to take the water from storms away from the door as he was fine with the open deco drain system and it ended only a few feet from the door... Also he was told he would have to keep clean and unplugged because it is an open system and exposed to the elements.. Obviously it has plugged up and when severe rain happens, it won't drain away... He's only telling about 1/3rd of the story as we went out several times to help resolve the problem and even poured concrete to raise a deck by his house to remove standing water No Charge and it cost me $350.00.. Also several times we went there , there was a roofing crew working and we couldn't even get to the back deck and this crew broke several pieces of new deco drain and part of the old roof went into the new drain which we unplugged and replaced at no charge.. A year later he knows should have put in the extended drain system and now is wanting it done for nothing by complaining about a open deco drain system.....You would have to see his deck and porch to understand how the porch is lower than the deck He needs to raise his porch with concrete to avoid his drainage problem... It is not something we created.....
John I.
02/2013
5.0
pool cleaners, swimming pools
+ 0 more
They started on time and finished ahead of schedule. We were in constant communication throughout the process and were extremely pleased with the finished product. The deck looks brand new and they removed concrete curbing and a mulched area and you can't tell that it ever existed. Residents are very pleased.
Description of Work: Complete Pool Renovations just completed repairing our community pool deck (chips and cracks), pool cap tiles, and resurfacing the deck.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,250
THOMAS H.
12/2011
5.0
pool cleaners, swimming pools
+ 0 more
I had to take the diving board down in order to get insurance for this year. They came out shortly after the estimate. Everything went great. I would highly recommend them.
Description of Work: They removed a diving board for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
VIVIAN B.
06/2011
4.0
decks, hardscaping, pool cleaners, swimming pools
+ 2 more
I worked with Gerry Minear, owner of Complete Pool Renovations and his office assistant Shirley. The entire project had issues, but during the whole process Mr Minear and Shirley were very professional and courteous and made sure he worked through the issues. The issues started when the new french drains were installed. They were installed 1/4 inch higher than the concrete, probably the standard for when clients are laying brick pavers. However, we were not, and therefore, the acrylic layer would then need to be very thick to compensate for the difference in height. Complete Pool Renovations used a subcontractor for the acrylic process and that gentleman said that he could work around it, but needed to verify with Gerry on their contracted price because of all the extra acrylic material needed to fill in the height difference. The acrylic process started and everything seemed to go well, the subcontractor finished the job, including color sealing the new pool deck. Unfortunately, it rained that night/next day. Apparently because the acrylic was so thick, it did not dry properly and all the paint and some acrylic ended up running into the pool and the deck was partially ruined. The pool water was extremely cloudy because of the paint and acrylic chemicals entering the pool. The filter was also ruined. The pump was OK, but we had to clean out paint that was stuck to the inside of the cartridge canister. The subcontractor had to come back and redo about 1/2 the job. Obviously he wasn't too happy about it. Gerry made sure that all was taken of. I felt in the middle. On one hand, I paid a lot of money and wanted a complete and thorough job. On the other hand I had some sympathy for the subcontractor and Complete Pool Renovations to have to lose out on profits. But in the end, the subcontractor should have not rushed the job, and let the acrylic dry and come back later to color seal. This is his specialty and he should have known. After the job was completed, I was very happy. What should have been 1 week of work turned into several weeks. It was difficult on us not using our backyard, as we have a dog we had to walk every time. In the end, I paid Gerry and was happy he worked through all the issues. My one unresolved complaint, and this is why I gave a "D" and mostly "B's". About 1 week after the job completed, I saw a large crack foming and called Complete Pool Renovations. Gerry came by to pick up my final payment when I was not home, but did not comment on the crack. I called them again to voice my complaint, and did not receive a return call. As a side note, I contacted the subcontractor directly, and he said he would come out, and never did. I supposedly have a warranty, and Gerry told me he would take care of any future problems, just call. So I am disappointed and ultimately feel that all the issues that mounted due to the incorrect drains, basically caused a domino effect of errors. I now have at least 6 cracks in my decking, all of them appeared within 1 month of the job completion. 1 crack is about 10-12 feet long, another is about 7 feet long, and another about 5 feet, the others are about 1-2 feet long. I also have several areas that puddle instead of draining into the drains. In fairness, I was told that would happen a little bit, but I do feel that these puddles are larger than necessary. The subcontractor said we would have to pay $250 min for him to repair those. We feel that these puddles are too large to be just "normal" and should be corrected appropriately. If Complete Pool Repair or the subcontractor refuse to come out to repair, then we are stuck having to pay another company to repair these crack and puddles. I did say that I would use this contractor again. Its really a maybe. I thought that the price was good, and the issues were being worked though. Bottom line, does this company stand behind their warranty? If so, I would use them again.
Description of Work: Installed new pool french drains, repaired a small section of drains, prepped / power washed, and resurfaced concrete pool deck with acrylic surface, and painted with color seal. French drains were also cleaned out. There was a large crack that was repaired and sealed. Due to problems with the new deck, this provider also supplied us with a new pool pump filter, pool test strips, and discounted our price agreement the appropriate amount it cost us to purchase pool chemicals to fix our pool water balance.
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$2,900
Response from COMPLETE POOL RENOVATIONS INC
The job was completed and the work was done in accordance with the specifications for Acrylic Decks. the customer was given many extra's at No Charge. Example: Approximately 30' of Deco Drain- our cost of $450. Also, the deck was leveled perfectly and the standing water she refers to, disappears in a few minutes, based on the thickness of a nickel rule. The customer in this case, hasn't maintained the deck sine we finished and her complaints are not warranted. The deck was so bad, it was floated several times to get proper slopes, and that's why it took more than a week. Stress cracks on old decks appear and are never guaranteed that they won't happen. This customer got a $4,000 job for $2,900. they were very happy while the work was performed. Their report was very surprising. Thank you for your time, Gerry D. Minear, operations.
DAVID S.
05/2011
4.0
decks, pool cleaners
+ 0 more
It went gery well from start to finish.
Description of Work: Installed pavers over existing pool deck and replaced tile in the pool.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
Gary P.
04/2011
4.0
pool cleaners, swimming pools
+ 0 more
I would definitely use them again. The quality of their work was very good.
Description of Work: I used Complete Pool Renovations Inc in October last year to install a new pool. They destructed the old pool and then put a new one.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$30,000
DAVID G.
05/2010
5.0
pool cleaners, swimming pools
+ 0 more
Gerry was very knowledgeable, very courteous and very patient with me. He brought me samples and brochures and came up with effective solutions for the issues related to my project. His bid was extremely competitive. In the end, I ended up going with the other bidder. It was much like choosing which of two great films would get the Academy Award. I'm sure Complete Pools would have done a terrific job on the project. I regret that only one film could take home the Oscar.
Description of Work: I got advice and a price quote from Gerry on a major pool renovation -- about $35,000.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Barry W.
04/2010
4.0
pool cleaners
+ -1 more
No additional information.
Description of Work: No additional information.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1
Yvonne L.
04/2010
3.0
decks, hardscaping, pool cleaners
+ 1 more
They completed the work in mid March. The owner is a nice guy and is easy to work with. One of his employees doesn?t seem to have the same dedication. He employs one guy for most of the jobs. I think he has contracted the job to other guys too. They were doing my pool surface and they were doing work in my neighborhood, not only on another pool, but they were doing some work on a street too. So I am assuming that they are not full time employees of Complete Pool Renovations and they probably contract certain jobs. The owner was pretty honest and upfront about the entire process from beginning till end. I felt that picking up of the travertine tiles was fine. We had a process coping which goes around the pool?s interior. That part was done by the guy who he employs all the time and that guy did an excellent job. He was very detailed and hard working. He was here on time too. He drained the pool in order to do that. So he was going to get the job done in a couple of days. He then refilled the pool with water. The next guys who came out just did the regular surface. They brushed everything into my pool like the sand and stuff like that. So I had a couple of inches of sand in the bottom of my pool. They just left it there until I noticed it and it got clogged up. I could make out that the pool was totally dirty and filthy. I tried to get the work done myself, but I couldn?t do it. So a pool cleaner guy came out from another pool company on a Saturday morning. He showed up early which was great, but he just left without even telling me and the pool was still somewhat dirty. I actually had to get someone else finally to completely clean the pool. I then noticed that there were some cracks on the stones and that was an issue. They then came out and replaced some of the stones. In order to get to the stone which was wrapped, they ripped it apart. So it was on my lawn and my neighbor?s lawn. My wife then cleaned it up. There was debris around. There was also an issue of money. It was really annoying when they always asked for money, but other than that it was fine. The owner seemed intelligent and seemed like he really cared. The guys who were hired didn?t have any attention to detail and they just don?t care. I liked Gary, the owner. We agreed upon a certain amount of money being paid before the service was done and then they wanted almost half the payment before they even started the work. The finished product is not perfect since I found another stone which was not fine. The travertine tiles were very beautiful. They responded to my complaint. I will try to get multiple estimates from different companies next time and then take a decision based on that. I would have to strongly think about using their services again.
Description of Work: We used the services of Complete Pool Renovations to redo the deck and the surrounding area. They also installed travertine tiles.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Carol M.
01/2010
5.0
pool cleaners
+ -1 more
They were greart. It took them a while to get it done because of the weather. I was putting water in my pool twice a week. They were here in June and added water to the pool. They had the best estiamte. They charged exactly what they said they would.
Description of Work: Complete Pool Renovations Inc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
janet A.
12/2009
5.0
pool cleaners
+ -1 more
He was absolutely great. They were really good about explaining the whole process and keeping us informed. You have to wait a few months for a dark pool to cure. At first the color is awful. He kept us very aware of what to expect.
Description of Work: We used Complete Pool Renovations to redo our pool. We had a new surface put in and changed it to a dark colored bottom. They also put in a waterfall.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,600
SANDRA C.
01/2009
5.0
pool cleaners
+ -1 more
The two workers that came out were very, very good. They were craftsmen rather than just workers. They were always on time and they always put in a full day. I will use them again in the future.
Description of Work: Complete Pool Renovations retiled my pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sharon W.
12/2008
5.0
pool cleaners
+ -1 more
Concrete pool with fibertech finish, single row of tile around entire perimeter of pool wall. We had been noticing that the grout was falling out between the tiles in many places. Tiles were loose and because of age needed to be replaced. We had root growth that penetrated beneath the pool deck and pushed the tile away from the wall and was creating a gap in between the top grout and bull nose edge of the tile top in several places. I called Complete Pool and Deck renovations to have an estimate and previously had put a budget in place that my wife and I agreed upon. Gerry showed up on time and after surveying the job gave a written estimate, explaining that he uses a contractor that would be available the day after Christmas, which was outstanding as we wanted to have the work completed as soon as possible. Estimate given on 12/16/08. Work completed on 12/27/08. We had an excellent experience using Complete Pool and Deck Renovations and would not hesitate using them again, or recommending them to friends and family.
Description of Work: Remove old grout and tile around top wall perimeter. Remove debris, fill gaps in between deck and pool wall and replace with new tile, regrout.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,274
lori T.
11/2008
5.0
pool cleaners
+ -1 more
They were great and they gave us a really good price. They were professional and timely. They were really good with following up.
Description of Work: They came out and quoted resurfacing our pool.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
DWAYNE S.
09/2008
5.0
pool cleaners
+ -1 more
We interviewed 4 different pool renovation companies and received quotes from 3 of them. Gerry was the most helpful from the beginning and gave us the most reasonable price for the project. He showed us several previous pool renovation projects and I spoke with these former clients. The pool, built in 1988, had been resurfaced with fiberglass in 1996 but the fiberglass lining was delaminating badly. Gerry resurfaced the pool with PebbleTec and installed pavers on the deck and lanai area. He also eliminated the old spa which was a source of previous leaks and which we stopped using years ago. This gave us more deck space (One of the other companies told us this couldn't be done). He also removed the cantilever edge on the old pool in order to make the new tile and coping fit properly. Gerry was very helpful and easy to work with throughout the project. He did not require an upfront payment, just progress payments as the work was completed. His crews were on time and efficient. Cleanup was good after project completion. He even had a lady come out and clean the windows facing the pool. We also asked Gerry to have his paver crew install a front walkway and entry landing, which he did at a very reasonable price. The only glitch we ran into was multiple deliveries of the pavers. The last batch of pavers was not the same color as the previous ones. The paver companies will tell you that color consistency is controlled for all batches - but this is definitely not the case. So it is best to make sure you receive all required pavers in one single delivery if possible. This way, they are more likely to be from the same batch. This problem was rectified. Overall, this company did a very good job and we are very pleased with the look of our "new" pool.
Description of Work: The project involved renovation of a 20 year old pool and pool deck. We resurfaced the pool with PebbleTec and installed pavers on the deck and lanai area.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14,795
Ray M.
06/2008
5.0
hardscaping, pool cleaners
+ 0 more
The experience was very good. They never asked for money upfront. He just asked for installments as we went along. They started the project on time. He checked on the work everyday and is very thorough. He is really very good.
Description of Work: We had the pool and spa resurfaced, and had the deck replaced with pavers.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Paul T.
02/2008
5.0
pool cleaners
+ -1 more
Gerry's company was one of two contractors recommended to us by C&D Thin Pavers & Coping, the supplier of the pavers. We selected Complete Pool Renovations, Inc. because his solutions to our problems were innovative, his price was competitive and he took us to visit three of his customers, who were very satisfied. The project began on schedule and continued through completion without delay. The two subcontractors that he used were professional and thorough. The subcontractor that installed the coping (Alite Custom Pools & Deck, Inc.) returned after the pavers were laid to clean the pool. Another person came to clean the walls and windows surrounding the pool area after all of the construction was completed. The pool looks great! Gerry was very responsive to questions and the few issues that came up during the installation.
Description of Work: They removed the bull nose tile from the top edge of our 20-year old pool and replaced it with thin paver coping. They replaced the light in the fiberglass pool and installed new drains and thin pavers on the pool deck.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation,
Pavers and Hardscaping,
Decks and Porches,
Decorative Concrete,
Sunrooms and Patio Enclosures,
Pressure Washing,
Deck Maintenance,
Stone and Gravel,
Landscaping,
Ceramic Tile
FAQ
COMPLETE POOL RENOVATIONS INC is currently rated 4.4 overall out of 5.
Monday: 8:00 AM - 5:00 AM
Tuesday: 8:00 AM - 5:00 AM
Wednesday: 8:00 AM - 5:00 AM
Thursday: 8:00 AM - 5:00 AM
Friday: 8:00 AM - 5:00 AM
COMPLETE POOL RENOVATIONS INC accepts the following forms of payment: Check
Yes, COMPLETE POOL RENOVATIONS INC offers free project estimates.
No, COMPLETE POOL RENOVATIONS INC does not offer eco-friendly accreditations.
No, COMPLETE POOL RENOVATIONS INC does not offer a senior discount.
No, COMPLETE POOL RENOVATIONS INC does not offer emergency services.
No, COMPLETE POOL RENOVATIONS INC does not offer warranties.
COMPLETE POOL RENOVATIONS INC offers the following services: COMMERCIAL & RESIDENTIAL, POOL RESURFACING, TILE, PAVERS, COPING, & ACRYLIC DECKING, POOL ENCLOSURES & RESCREENING, LEAK DETECTION, REPLACE & REPAIR POOL EQUIPMENT, WATERFALLS & ROCK FORMATIONS.