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Reviews
4.7523 Reviews
Showing 276-300 of 523 reviews
Kaitlin B.
07/2010
appliance repair
+ -1 moreI used Better Homes Appliance Service, Inc., last year when my refrigerator died. They quickly and easily diagnosed and fixed the problem. This summer, I returned from vacation to discover that my refrigerator had died again! Yipes! I called BHAS again and they had someone at my house that same day. It was the same part that had died, so I was not charged for the part, only for the labor. (I don't know exactly how long their warranties are for parts, but they have them at no extra charge.) A few days later, the fridge died again. (Go ahead, call me unlucky--it's a proven fact.) When I called, I was put on the phone with one of the owners of the company. The repair technician who usually works in this area of town (they serve several counties) was in the hospital, and it would cost at least $90 to have another technician drive out to check the problem. She asked me some questions about the fridge and then told me honestly--it wasn't worth replacing an expensive part on a 7 year-old fridge. But she didn't leave it at that--she gave me advice on which brands and models of refrigerators in which they see the least amount of problems (and told me point blank that she has no affiliation with any of the companies). The true "wow" factor of the encounter, however, was that she sent me a refund check for the initial $90 repair plus the $90 it would have cost me to have her tech come out that day. I was floored. Who does that?! Apparently Better Homes Appliance Service does. I was amazed by the kindness and the incredible customer service they provided.
Description of Work: Replacement of a broken refrigerator part.
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Yes, I recommend this pro
Shawn H.
07/2010
appliance repair
+ -1 moreMy experience with Better Homes Appliance Service is a testament to their professionalism and honesty. Their technician came out to look at our 5 year old GE Arctica refrigerator. He rather quickly determined that the system likely had a freon leak. Based on the age of the appliance he recommended that we NOT hire them to do the repair and instead call GE Factory Service as he thought it might still be under warranty. This would have been a $600 job for Better Homes Appliance Service. (GE Factory Service came out today and we were indeed within the warranty period. GE is going to install a new compressor, fix the leak, and charge the system free of charge). What a great experience! We had prevously used Better Homes for a warranty repair on a Whirlpool clothes washer and that was also an outstanding experience! We will definitely call them again the next time we need an appliance repaired.
Description of Work: Diagnose a refrigerator problem. Refrigerator was not cooling at all.
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Yes, I recommend this pro
John W.
06/2010
appliance repair
+ -1 moreI told the repair person that the $160 charge seemed excessive for the time and the cost of the part. He referred to a printed list of repair costs and said he could not reduce the price. After paying him, I called the owner to voice my objection. She ultimately gave me an $80 refund.
Description of Work: Washing machine would not run after filling with water. Problem turned out to be a broken lid interlock switch. Retail cost of that part is $25. The repair was completed within 15 minutes of the repair person's arrival.
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$160
Response from Better Homes Appliance Service Inc
Mike B.
06/2010
appliance repair, heating & air conditioning/hvac
+ 0 moreThe work was phenomenal. I had a problem with the condenser or compressor of my refrigerator. When I called him, he asked me some questions over the phone. He analyzed my answers and told me that the repair would cost about $69 or $89; not much money at all. I had expected that it would cost me about $300. He came in a lot lower than that. He said he would be here within an hour. He came in a little earlier than that. He fixed it in 30 minutes. It was exactly what he told me it was. Then he looked at 2 of my air conditioners. He spent about half an hour and did not charge me. I will use him in the future. We have his name and card under a magnet on my refrigerator. We will not call anybody else except him. He was a super, super nice guy.
Description of Work: Better Homes Appliance Service analyzed and fixed a problem on my refrigerator about 2 months ago.
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Yes, I recommend this pro
JOYCE Q.
06/2010
appliance repair
+ -1 moreI was able to dry the waiting wet clothes without incident. Chris was professional and pleasant. He also wore booties over his shoes.
Description of Work: The clothes dryer would not start. After minor troubleshooting (i.e., check electricity) and a review of the owner's manual, I determined that a dryer technician was needed to repair the dryer. Promptly, Chris from Better Homes Appliance Service Inc. scheduled with me for the next day. Chris had previously repaired the washer to my satisfaction. After a thorough inspection, it was determined that there was no defect at this time. The drum was manually adjusted since it appeared to have been misaligned. There was no charge except for the flat rate.
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Yes, I recommend this pro
$50
Cindi K.
06/2010
appliance repair
+ -1 moreThey did what they said they would do. They ordered the part and arrived on schedule to install it which is pretty amazing.
Description of Work: They repaired my washing machine.
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Yes, I recommend this pro
Rick B.
05/2010
appliance repair
+ -1 moreAs stated above. Work has not been complete at this time.
Description of Work: I'm writing even before the repair in completed because I am so upset. I believe their practices are "deceptive". They advertise "no service charge with repair" but you can't even get a quote without them doing a service call even if you give them all the information needed by any other repair company. I had already received two quotes for the part needed to repair the actuator for the water despenser in my refrigerator from other companies over the phone. So when I called Better Homes and gave them the same information, they said a tech needed to come out to look at the repair job. The girl in the office set the appointment up for later in the afternoon, but indicated that he may be able to get the part information before the tech come out. About an hour later I get a call from the tech that he is in the area (hence the "A" for Responsiveness") and he could be out within the hour. I told him I already knew I needed the part but he insisted he needed to see it to determine if that was true. So the tech comes out, says "Yup, it's just hanging by the wire and the part is $80 so the job will cost $172.95 plus tax"--all of 10 seconds!--"and that will be $49.95 unless you want us to do the job, then that will be deducted from the total". I was livid! So unless I have them do the work I would be out $49.95--FOR A QUOTE! I went ahead and scheduled the job and will write another review based on the work, but I believe customers should be warned that the "No service charge with repair" in a farce. Any other company would give you a "ball park" quote based on the rate to put that part in and it is understood that if they run into problems it could cost more. But to charge just to give a quote, which is basically all they are doing, is bad business and they should state it that way up front instead of the deception.
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$180
Response from Better Homes Appliance Service Inc
Richard E.
05/2010
appliance repair
+ -1 moreWe had to wait for a part to arrive. I had to change the soap despencer aroud. I would use this vendor again. He did a good job overall. We previously used them to repair a dryer.
Description of Work: We had a door latch replaced for our front end loader by Maytag. The door was difficult to close and finally would not close at all.
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Yes, I recommend this pro
$200
RICHARD AND VICKIE J.
05/2010
appliance repair
+ -1 moreThey did excellent job and they came when they said they were going to. He was also very knowledgeable and gave me advice with taking care of the machine in the future.
Description of Work: They repaired my washing machine.
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Yes, I recommend this pro
$172
Ed J.
05/2010
appliance repair
+ -1 moreIt went fine. The part actually arrived to them a couple of times broken. Finally in October they were able to install it.
Description of Work: They ended up inspecting and replacing and broken glass cooktop for our oven.
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Yes, I recommend this pro
$129
James S.
04/2010
appliance repair
+ -1 moreThe service technician they sent obviously did NOT fit our request. He took off the front of the dishwasher to determine the problem but was unable to substantiate his original guess. It then took over 1 hour to TRY and put the dishwasher back together. The longer it took, them more agitated he became and he was starting to damage the dishwasher and the surrounding cabinets. I suggested that he could leave it unassembled since we would have to replace the dishwasher; after he left, I was able to reassemble the dishwasher in about 15 minutes. We were not happy: the technician only gave us his best guess at the problem, he was unable to reassemble the dishwasher, and the price he gave for the repair was 70% of the price of a new/installed top of the line Consumer Reports Best Buy dishwasher.
Description of Work: We originally contacted another service company; when they arrived and saw that we had a Bosch dishwasher model that was difficult to analyze they said that they could NOT repair the dishwasher and they did NOT charge us for a service call. Subsequently, we called Better Homes Appliance Service; I specifically requested that someone who was familiar with our Bosch dishwasher model come and service our appliance.
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$60
Mildred R.
03/2010
appliance repair
+ -1 moreThey were very good. They were professional and informative.
Description of Work: They repaired my dryer, and replaced the motor.
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Yes, I recommend this pro
$235
Michael B.
03/2010
appliance repair
+ -1 moreThe refrigerator was leaking inside the freezer compartment forming ice on the bottom. Technicion said we needed to replace the entire Refrigerator. Spent 3 hours with LG on the phone during 3 seperate calls including one with the Technicion who seemed at the time to be very knowledgable and very conscientous. He put alot of time into this one with his visit, his phone calls. LG refused to honor any warranty, so on a hunch and in desperation of not wanting to replace a $2000 not very old unit, we had another company look at it. They are more familiar apparently with LGs and replaced a part and it operates beautifully. All fixed.
Description of Work: We looked on Angies list, saw the great rating and called them to fix what seemed to us to be a leak in the freezer part of our refrigerator.
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$100
Robert G.
02/2010
appliance repair
+ -1 moreI called the company in the morning and about 4 hours later the repairman showed up to do the estimate. He found the problem right away and had the part in his truck. The entire repair took about 1hr and 15 minutes. Very professional.
Description of Work: Replaced the heating element in my dryer and greased the ball bearings for the drive.
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Yes, I recommend this pro
$170
Molli N.
02/2010
appliance repair
+ -1 moreIt broke. I called them. They came out that day (Saturday), diagnosed the problem, ordered the part, replaced it on Wed and our household is clean once more. Perfect service!
Description of Work: Prompt service for a broken Maytag washing machine. Dan the repair person was knowledgeable, tidy, chipped a small (tiny) piece of paint, discounted the repairs by $25. Will call them again if our appliances need servicing. Thanks Angie's List!
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Yes, I recommend this pro
$25,217
Response from Better Homes Appliance Service Inc
John H.
01/2010
appliance repair
+ -1 moreThey replaced the motor of the washing machine and it cost a little more, as it was a special part. They were very professional and knowledgeable. They also called ahead of time to make sure that I was at home before they came. The technician was able to explain to me about what was going on so that I could understand. I didn?t compare their price with any other company and moreover, they have a warranty for their parts. I would definitely hire them again.
Description of Work: I used Better Homes Appliance Service to repair our washing machine in this week itself.
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Yes, I recommend this pro
$330
PATRICIA L.
01/2010
heating & air conditioning/hvac
+ -1 moreThey were very prompt, professional and reasonably priced. I was satisfied with their service.
Description of Work: They serviced my air conditioner. It has been about a year and a half since we used their service as we got a new unit since them.
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Yes, I recommend this pro
$200
MARY JO R.
12/2009
appliance repair
+ -1 moreThe serviceman came out right away. Water was draining into the bottom of the inside of my fridge. Not an emergency but I was getting tired of constantly sponging it up. I was surprised at how quickly he was able to fix my fridge. I was expecting him to say it was time to buy a new one, esp. since it is a 1984-Kenmore. But, he said the old ones are made better than the new ones. Guess I'll keep it a little longer.
Description of Work: He cleaned out the drain line in my refridgerator.
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Yes, I recommend this pro
$87
ARTHUR F.
09/2009
appliance repair
+ -1 moreI called them on Monday to make an appointment. They made an appointment, and came when they said they would. They came to my house, saw what was wrong, gave me a free estimate, and gave me a discount. The estimate that they gave me was the price that they charged. They knew exactly what they had to do.
Description of Work: I used Better Homes Appliance Service to replace the belt and belt part on my dryer.
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Yes, I recommend this pro
$112
Matthew W.
08/2009
appliance repair
+ -1 moreWe needed service on an older hand-me-down washer and they were able to send someone same day. They gave us a time frame and the repairman showed up exactly within that. Our repairman Kevin quickly diagnosed the problem and fixed it quickly. He was very professional and did a great job. We had another problem with the same washer a few days later and Kevin returned and noted that it was a simple fix that didn't require any parts or real service. He also gave us information that saved us money and time. Great service and a great company.
Description of Work: Kevin was able to accurately determine the problem was with the water valve in our washer. He had the part with him and was able to have it fixed in just a few minutes. It's now running perfect. He also answered questions I had about our dryer and offered solutions that saved us time and money.
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Yes, I recommend this pro
$150
CHRISTIE I.
07/2009
appliance repair
+ -1 moreI called this morning and had a techinician at the house within 2 hours of my call. TWO HOURS! Awesome. Not only did the serviceman arrive on time, he also identified the problem, had the part in his truck, installed it, tested it, cleaned up and was out of the house in 20 minutes. He also provided me with the name and contact information of a "sweep" to clean out the dryer vent ducts since they were the actual cause of the part failure. I am more than impressed with this company.
Description of Work: My 4 year old Whirlpool Duet dryer stopped heating. The technician identified what the problem was within 5 minutes of arrival, had the part, installed it, tested it and was out of the house in 20 minutes.
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Yes, I recommend this pro
$205
John J P.
06/2009
appliance repair
+ -1 moreA real person answered the phone and gave us a same-day appointment window. The repairman showed up promptly and quickly diagnosed the problem. He arranged to get the part and install it the following day within an appointment window. The next day he showed up promptly and quickly installed the new part. Problem solved. Very courteously and professionally handled.
Description of Work: Diagnosis and repair of faulty refrigerator/freezer electronic part.
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Yes, I recommend this pro
$300
PETER W.
06/2009
appliance repair
+ -1 moreBetter Homes was the second repair company called. The first was nice enough, but the repair was beyond his ability. Better Homes kept its appointment (1 day), diagnosed the problem in 5 minutes, called to order a part, made a tentative appointment for the day the part should arrive (2 days), called to confirm, and fixed in about an hour with the new part. No bragging, no fanfare, just good, competent service by a repairman who knew exactly what he was doing and a courteous and accurate home staff.
Description of Work: Washing machine became unblanced, leaked water onto the floor.
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Yes, I recommend this pro
$140
Kay L.
06/2009
appliance repair
+ -1 moreThey were very cooperative and helpful. They put it back together so I could use it while they ordered parts. They educated me about what they were doing. Everything they said would happen, did. they were neat, clean and picked up after themselves.
Description of Work: They repaired my refrigerator by replaced the defrost system.
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Yes, I recommend this pro
$300
BRENDA M.
04/2009
plumbing
+ -1 moreOn time, very professional and friendly.
Description of Work: Replaced garbage disposal.
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Yes, I recommend this pro
$250
Contact information
2420 Enterprise Rd. Suite 200, Clearwater, FL 33763
http://betterhomesappliance.comService hours
Sunday:
ClosedMonday:
8:00 AM - 4:30 PMTuesday:
8:00 AM - 4:30 PMWednesday:
8:00 AM - 4:30 PMThursday:
8:00 AM - 4:30 PMFriday:
8:00 AM - 4:30 PMSaturday:
9:00 AM - 2:00 PMLicensing
Bonded
Insured
No License Required for Trade
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair
FAQ
Better Homes Appliance Service Inc is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Saturday: 9:00 AM - 2:00 PM
Better Homes Appliance Service Inc accepts the following forms of payment: Check,CreditCard
No, Better Homes Appliance Service Inc does not offer free project estimates.
Yes, Better Homes Appliance Service Inc offers eco-friendly accreditations.
No, Better Homes Appliance Service Inc does not offer a senior discount.
No, Better Homes Appliance Service Inc does not offer emergency services.
Yes, Better Homes Appliance Service Inc offers warranties.
Better Homes Appliance Service Inc offers the following services: Appliance repair – refrigerator, washer, dryer, garbage disposal, microwave, oven, dishwasher, ice maker, freezer, range, wall oven, disposer, compactor & ice machine.
Contact information
2420 Enterprise Rd. Suite 200, Clearwater, FL 33763
http://betterhomesappliance.comService hours
Sunday:
ClosedMonday:
8:00 AM - 4:30 PMTuesday:
8:00 AM - 4:30 PMWednesday:
8:00 AM - 4:30 PMThursday:
8:00 AM - 4:30 PMFriday:
8:00 AM - 4:30 PMSaturday:
9:00 AM - 2:00 PM