Better Homes Appliance Service Inc

The technician was at my residence within 45 minutes of my phone call to "Better Homes Services." My refrigerator quit cooling but the lights still worked. He diagnosed the prioblem and replaced three electrical components in a short period of time and put the refrigerator back in it's place. He was very cordial and professional. I forgot to show him the $20.00 coupon from Angie's List so I paid full price. Two days later I called "Better Homes Services" and explained that I had a coupon for their services. They put the check in the mail to me that day. It was refreshing to do business with an organization that considers customer service and satisfaction paramount to their success.

We had a build up of minerals in the dishwasher and it was not washing properly. It was not really a repair. He told us to put vinegar in it. After we did what he said, it temporarily fixed the problem. We still had to get the water softener because the problem was going to continue. They were prompt.

Never responded to angieslist inquiry

This was a very poor experience. It took over a month to resolve our dishwasher repair issue resulting in having to purchase a new dishwasher. The technician came out repeatledly and was unable to diagnose the needed repair correctly. He spent hours in numerous visits. To the company's credit they refunded the money we were charged (they required prepayment for the part which seemed strange). They also did not charge to install the new dishwasher we eventually ordered. Although even with that we had to have the same technician back for a 2nd visit to correct problems with the installation. By the end the technician was extremely curt.

My 5 year old refrigerator appeared to be not running after coming home from work one day. The refrigerator compartment had warmed up and the freezer compartment showed signs of items starting to thaw. I unplugged the unit for 10 minutes then powered it back up. It started working again but I was concerned the unit would fail again. I called Better Homes that night and scheduled a service call. The person that took my appointment was very polite. We scheduled a visit for the next morning. The technician arrived on time and was very professional. I explained the situation and he looked over the unit and checked the temperature. Things checked out fine. He advised that sometimes a power dip or such can trigger units to go into a standby state and that a power cycle is required to reset the system. No problem were found. I was pleased with that and got the piece of mind that the refrigerator did not have any apparent problems. The unit has been running fine since.

My refrigerator was dead. The first appliance service that I called made an appointment to repair it on a Saturday then disappeared, so I called Better Homes Saturday afternoon and left a message. Better Homes called promptly Monday morning and got a repairman out there that afternoon. He was knowledgable and very efficient and gave me repair options that I understood. I opted for the upgraded replacement part and longer warranty.

On his initial visit, he moved the stove out across the tile and scratched the tile, which can't be repaired without replacing the tiles. When he came back to install the part he had ordered, I had to ask him to put something under the oven feet before he moved it. When I pointed out to him that he had scratched the tile, I didn't even get an apology. We then had to argue over the price, as his office gave me one price and he gave another and it was marked on his invoice as FIXED pricing, which I believe is always a consumer rip off. This was a horrible experience.

My refrigerator door started popping open and would not stay closed. I called Better Homes and set up an appointment. Larry, the technician, was punctual and was able to identify the problem very quickly. He advised I would need a replacement hinge and had to call the office to determine how long it would take to get the part. He told me 10-14 days and then gave me advice on how to keep the door closed in the interim. It was less than a week when I got a call that the part had come in and scheduled an appointment. Again, I received prompt, courteous and excellent service. The repairs took about 1/2 an hour. I will definitely call Better Homes again and would recommend them to anyone.

I put NA on price because I did not price shop; the only thing I can say about price is that the coupon on Angie's list is worthless. I just saw another review that said the same thing. The technician came out to look at the dishwasher and determined that the electronic panel would need to be replaced, which he would need to order. Since he was there, I asked him if he could check out why there was so much noise during the clean cycle. This noise had happened before and my husband stuck a piece of cardboard between the appliance and the floor which took care of the issue for a while. The technician took a look and said the cardboard had vibrated loose and said he could fix it with a piece of foam, but didn't have anything on his truck. I gave him a piece of weight room mat that I had upstairs which he put in place of the cardboard. The noise level is better, but it is not as quiet as it should be given that it is a GE QuietPower. So basically, he rigged it the same way my husband did. Then he turned around and saw my oven and said, "you better never hope that thing goes out on you because that will be expensive to fix"... hence my rating on professionalism. I had to give him a deposit for them to order the part and he left. The part came in about a week later, he came and replaced the panel and the dishwasher has worked fine since. When he gave me the final amount, I gave him the coupon from Angie's list and he said that since he didn't charge me for putting the foam under the dishwasher so that would cover that. Hmmm. The electronic panel was replaced which was the goal. I picked the company because of the high ratings on Angie's list and I've used several services from Angie's list. This just was not the same kind of experience.

I have a refrigerator that performs better than when I first bought the house (2 years ago). It's really quite now.

The technician was very knowledgeable and competent and the office staff were friendly and efficient. Complex electronic appliances like this can be difficult to troubleshoot and it's reasonable that the first repair won't always fix it, so I don't blame the tech. I was very pleased with their support and also with an unexpected refund of part of my charges. This is the first time I've ever had an appliance repair company send money back to me, but apparently it's their policy that if their original diagnosis doesn't resolve the issue, I am refunded the cost of the parts, which was the cost of the motor in this case (about $275).

Completely satisfied with the service that we received from Better Homes Appliance Service Inc. They have an excellent employee/technician in Brian. This was the first time that we used this repair company and did so based on the reviews that it received on Angie's List. It was a great experience. Brian waived the $49.99 service charge for coming out to provide us with an estimate because we went ahead and had them repair the Stove. He applied the printed out coupon from Angie's List web site and the repair was actually less than we anticipated. Thanks again for your great service.

Great. Efficient. Timely.

I am so happy I found Better Homes Appliance, especially because I have been trying to fix my refrigerator since July! I had called another company rated here on Angie's List and they kept giving me the run around - claiming that I needed a new refrigerator door in order to fix the water/ice dispensing problem. Well, they came and were able to show me exactly where the problem was and fixed it on the spot!! Not only did they come out the day after I called, but they arrived on time and Jim was very professional and courteous. I would highly recommend this company to anyone!

I called on Monday and got a Tuesday appointment. The repairman arrived in the time frame and quickly discovered what parts needed to be replaced. He had the parts on the truck and provided me an estimate. In 30 minutes, he fixed the washing machine. I have used this company before and will use then in the future when and if my large appliances need repair.

Overall, excellent experience. I was happy with the the price, the time it took him to make the repair, and the outcome. Would use them again in the future.

I called them out to diagnose and repair a 7 year old washer. From my first phone call, the technician was scheduled to arrive within 2 hours. Right on time, he arrived at my tenant-occupied property, diagnosed the problem and called me (Landlord) with an estimate. Not only was I already impressed, but the technician was kind enough to tell me that my problem, and the associated cost to fix "may not be my best option." He and I agreed that a replacement unit was most likely my best option. I sincerely appreciated his expertise and his honesty, and gladly paid the reasonable service visit fee. Now my tenant has a brand new unit, and I'll keep Better Home's phone number for the next needed repair!

The technician they sent out was professional and knowledgeable. He went to work right away and fixed the freezer. He moved on to the washer and quickly assessed the problem. He then consulted with me regarding the value of the machine vs. the cost of the repair and advised against spending money to repair it. He then recommended several machines to consider when purchasing a new one based on his experience---which I greatly appreciated! They only charged $14.95 for the diagnosis on the washing machine which we felt was a real bargain! (The minimal cost for the machine diagnosis was based on them being here to repair 2 items, so don't misunderstand that they make service calls for $14.95)

In addition to above comments...We found their name on your site. They were prompt, professional and knowledgeable. We even discussed some other appliance issues (new house and all). We will definitely call them for future needs. (Hopefully not too soon though.) We recommend their service if you have that need as well. Pricewise, I'm not sure how they compare to other companies. $49 service call goes toward repair costs. They offered a discount for Angie's customers and were very fair.

Because of the service we received we were very satisfied.

The normal technician was not available so the company had another service tech come out. He was quick, professional and educated. He fixed the problem which I believe was a fan that was not functioning but did tell us that it probably would only work for a few more months (the fridge was purchased in the 1990's). After he repaired it he waited 10 or so minutes to make sure that it continued to cool properly and let us know that if we had any more problems to give him a call. Fantastic service!

On Sept. 1st, repairman came to repair my GE Profile refrigerator which was running too cold causing freezing in my vegetable drawer and on the rear of the top shelf. The repairman replaced the main control board and also the sensor in the refrigerator side. The next morning I noticed that refrigerator side was too warm, then I checked the freezer side to find out that everything was beginning to defrost. The ice in the ice bin was melting and dripping.I called Better Homes Appliances and reported the problem. The repairman showed up to fix the problem at 10:30 AM. He worked on the refrigerator and pronounced it fixed and left. When I go home from work I opened the freezer to find ALL the ice had melted and so had all the frozen food. We called again and the repairman returned promptly. He removed the main control board and it was shorted out due to having been connected wrong. The repairman apoligized and replaced the main control board at no charge (of course). The refrigerator and freezer have worked fine since then.We had a full freezer and we saved what we could. What we could not save we discarded. We made a complete list of the spoiked food. We took the list to Publix and priced out the spoiled food. It came to just over $100. We wrote to Better Homes Appliances explaining our loss and asked them to make it right. On 9-19-2011, I received a telephone response from Better Homes advising that a check was in the mail..

he came in saw what was broken and had the part on his truck. He was in and out within 30 minutes.

The service was excellent. The tech was on time, taught me about the issues and how to prevent breakign the motor in the future. I would lhighly recommend this compnay going forward. Thanks.

Think we said it all in the above data. If all of the above is not sent to them we intend to send them a special note and let them how much we appreciate a company that puts themselves out in an honest way.