Bayside Heating & Air Conditioning Inc

Reasonable price and competent technician. I would hire them again

Service Tech (Pat) was early, performed tasks very professionally, and cleaned up when completed.

Johnny did a thorough job checking my unit and found that a few adjustments were needed and took care of them. Service time was prompt and am happy with Bayside

Very well. William Hampton was the service person. He gave me his professional opinion about how to address my problems. He gave me several options and fixes. Very well mannered and polite and respectiful.

Everything was in proper working order

I am not sure how this company stays in business given their lack of professionalism and their horrible customer service! One of the worst experiences I have ever had dealing with a company. When we called to book a service call we explained we live in a 3 story townhouse, with the AC unit located on the roof and only access from a ladder on the side of the house. We stated they should sent a fairly fit repair person who isn't afraid of heights, this was not the case when the repairman showed up, and he said no one relayed this information to him. They told us our part was not under warranty, even though I had the warranty paperwork with that date of purchase of the AC unit. We had to call the manufacturer ourselves to resolve this and get it ordered free of charge as it was in fact covered, yet Bayside wanted to charge us over $1000. The part came in and they scheduled the repair for a tuesday. My husband took off work, which in his line of business costs him money not being present, they told us someone would be at the house between 9-11am. Then called about 10am to say weather said a chance of rain so they would not be coming, it was not raining that the time, and in fact did not rain all day, was sunny and beautiful. They rescheduled for the following day, so my husband took off work again, then they called at 10am to say the repairman they sent the first time was scheduled to come out, because he was the only employee they had who wasn't afraid to go up our ladder. He called in sick that day, I assume to avoid coming to fix our AC, as he struggled to get up on the roof in the first place, he was an older out of shape gentleman, which I am sure would be fine if our AC was a ground unit, again no offense to him, but I would think an AC company concerned about liability and their employee safety they would have sent someone more fit for for the job, given they knew the situation of where the AC was located. I tried calling to speak to someone named Connie 3 times that day to ask why they could not send someone else and explain that cancelling two days in a row for reasons I think were uncalled for in the first place wasn't really great service and was not in my opinion the type of customer service I would have expected. I received no phone call back, no apology, no discount for the situation. Which is mind blowing to me! You cancel one day for possibility of rain, we live in FL there is a possibility of rain almost every day, and then because you only have 1 repairman that will come to do the job? You knew the circumstances, why did you take a job w a 3 story home and the ac on the roof if you don't have a group of employees that can do that sort of work? I will never use this company again and will be writing several reviews about them. I hope the owner sees this and reaches back out to me because I am appalled at the lack of customer service and response from a highly rated company!

William H. Did a great job. Arrived on time and very professional.

Jacob our technician went over both of Handlers etc on both side of the house one Air was deteriorating quite a bit he went over everything with my husband we decided to go ahead and replace the one that was deterating we both felt that Jacob was honest and sincere about our issues and tried to get us the best price through the owner of the company we would Recommend Bay side heating and Air and ask for Jacob 👍

We have a service contract with they company and we've used them for the last several years, they're always prompt, professional and knowledgeable.

Paul was fast, efficient, professional and made certain recommendations which I am considering.

As usual, very well. Their staff I have had dealings with are all very professional. They are mindful of the home. They arrive on time and are prompt in their service. I am very pleased with the units purchased and with the maintenance plan.

I am very pleased I had Don as my AC Service man he has over 38 years of experience he's a real Pro besides finding a burnt wire in my unit he also cleaned and explained everything to me thoroughly I have signed up for their twice-a-year maintenance I'm glad I did

I called Bayside Heating and Air because the breaker was tripping and shutting off our air conditioner. They came out and checked it out. They told me it was a wiring problem. They fixed the problem and put in a new breaker. Charged me $269. A few months later the breaker started tripping again. This time when they came out they told me the problem was bad contactor. They replaced it and charged me $219. A few days later the breaker started tripping again. They came out and told me it was the capacitor this time. They replaced it and charged me another $237. Within one day the breaker started tripping again. They came out and this time they told me the problem was the compressor. They said that because of the age of the unit I needed to replace the entire air conditioning unit for thousands of dollars. This was the point where I called another company for a second opinion. A guy from the new company came out and within ten minutes he found that the only problem I had was a loose ground wire. He fixed the problem and our AC works perfectly. I am thankful that I called for the second opinion. I don’t know if Bayside is simply incompetent or if they are dishonest. Either way, I will never use them again.

all is good with the a/c system.the tech,Don Meyer, was very knowledgeable and answered all my questions well and had tips for me to help the system operate efficiently.

Justin was the Service Tech who came to the house for our quarterly maintenance. He was very helpful in explaining what he was doing, and what I may want to do in the future, to keep our unit running smoothly. We have been customers of Bayside for may years and hope to continue for many more.

Tom, the manager, called me after the new year to make things good and he did as he promised. Weather certainly wasn't on my side but that had nothing to do with Bayside Heating and Air. They made sure to fix everything that was wrong with my unit and only charged me for labor. That included adding Freon which I know isn't cheap. I was much happier to pay for labor instead of a new a/c unit. Hoping this keeps my a/c unit going for a while. I'm happy at how I was treated and how they made sure to make things right. Stuff happens and they made a great come back. :)

Tech arrived on time and completed the maintenance and lamp replacement. Don gave lots of tips to keep the unit working properly.

Have used them for years. They'vepreviously replaced our A/C unit and the ducts at our request. Very professional. Justin came out for maintenance recently. He is very courteous and professional

Went well but beware the free 6 month check up may not always be so as recommendations are always made for "should have" or "must have" items!

Everything was done in a satisfactory manner, and the technician was very professional

On further talks with the contractor. I have changed the rating to A from the review I gave on 12.26, Tom got back to me promptly and we had agreed on a compromise. Thanks Tom

The A/C maintenance has gone well except they always try to upsell Wireless thermostat was a fiasco. Never worked right and repair person had no clue how to setup

Went well. They do their job professionaly but do try to upsell at every visit

Very friendly William H. Was great.

Not as advertised. The filter was to have an access door for easy replacement, it was totally encased. During this install they compromised the integrity for rodent prevention which I had just paid big bucks to have done. I am in week 5 of trying to have this resolved and it's frustration beyond comprehension having to deal with their incompetence, lack of integrity to resolve the issue, abject lying by personnel and any semblance of a sense of urgency on their part. If you are a single woman and prefer to handle issues nicely, sweetly in a genteel manner and do not have some gravitas on your own do not work with this company. They force you to handle the problem like a man would and you lose your spiritual demeanor which is sad.