Bayside Heating & Air Conditioning Inc

Excellent.. Thanks for sending Kerry, he is very professional and personable, he makes a customer feel very confident/comfortable. He really knows his business, an asset.. Thanks again.. R. Little

All the techs are nice and knowledgeable, but Kerry has taken care of us the last 2 times. He recognized us and our system and took extra steps to make sure we were happy.

I have had a maintenance agreement with BaySide for several years. They come out every 6 months and look at my units. Pros: They are nice, scheduling is easy, prompt in responding to problems Cons: the maintenance done is minimal and they usually find something to sell you I just had "service" in September. Technician looked at my small unit, said it looked good and performed no maintenance. He looked at my larger unit and told me I had a leak and did no maintenance. He mentioned my warranty but when I asked how much it would cost he told me $3500. He recommended that I just replace. I started moving forward with the plan to replace then took a closer look at my warranty. When the contractors showed up to replace, I had 2nd thoughts. I questioned how much it would cost WITH the warranty. The cost to fix leak and replace fan motor with warranty: $1500. Not sure why they quoted me $3500. I decided not to replace. I contacted another company for a 2nd opinion. They found no leak and no problem with my fan motor. They performed complete maintenance on my two units (something that Bayside had not done in at least the last 2 visits). I am very disappointed in this company. I trusted them and they let me down.

Fantastic job done by technician named Kerry....... Professional, courteous, went the extra mile....would recommend him to my family and friends.

Kerry was amazing. He came last week and suggested we upgrade. We asked him to come back this week to do the work. He arrived on time and had the job done in no time. Very friendly and a delight to work with.

The tech was 2 hours late. When he got here he didn’t apologize and was very sick. My son has a condition where it’s dangerous for him to be exposed to illness. The tech proceed to bark into his cell phone the.n rang the doorbell . He reamed me out because I have a shelf in the garage in front of where the AC unit is. He said, “I’m moving this but I’m not putting it back and your shelf was already broken...I didn’t do it”. I asked if he’d like for me to move something and he walked away from me muttering. I am cancelling my contract with this company and will not use them again. The owner contacted me and explained why the tech was impolite, and apologized and refunded a service fee that was charged in error.

Went very smoothly. Our tech was great. He explained everything and was very knowledgeable.

Kerry was prompt, courteous and professional. He completed the "check-up" and offered an additional service which had not been suggested in the past, with a clear explanation and no sales pressure. I did choose to have the surge protection package installed and feel confident in the purchase. Thank you, Kerry.

Originally I had a not so nice review listed with the grade to match due to some unfortunate circumstances. Regardless, I want to say that although the 1st time around the job wasn't completely properly, the company has gone above and beyond to right their wrongs. Both management and the owner of this company have worked with me directly and diligently. Mistakes happen and it's unfortunate, but what proves the worth of any company is how those mistakes are handled. In this case, Bayside went above and beyond to make sure my satisfaction was nothing less than 100%. I appreciate their attention to this issue. I appreciate very much their hard work and dedication to me as their client. I will use them again in the future.

Exceptional, Had Kerry for a service man. He was on time, very pleasant and informative, and left the area spotless. Had a lot of good information.

Chase James is an outstanding young man. He is honest and reliable. I'm very happy with the service he performed. I would highly recommend.

Kerry showed up on time and performed the inspection. He was knowledgeable and gave me options to improve my system. He was offering or selling a lot of options but not overly pushy. Decided to do service contract. It’s hard to find good companies with good employees. I think I found one!!

SCAM, NO INTEGRITY Paid them to MAINTAIN my old a/c and change. THEY DID NOT DO ANYTHING, not even check my coil or change my filter. I was not available during that time and had someone home to open the door so I couldn’t check what he did). The tech SAID my coil was dirty and needed to be change. He also told me that his assessment showed that my a/c is in bad shape and needs to to be change, just because it’s more than 10 years old. When I came home I saw that my a/c filter was This company is a SCAM, NO INTEGRITY!!!. My a/c is over 10 yeArs of age so I wanted to make sure it still runs well. Paid them to tune up my a/c and change my filter and sanitation. and they did not do anything, not even check my coil or change my filter. I was not available during that time and had someone home to open the door so I couldn’t check what he did). The tech told me that my coil was dirty and needed to be change. He also told me that his assessment showed that my a/c is in bad shape and need to be change. When I came home I saw that my a/c filter was FILTHY DIRTY. They tried to sell me an A/C. I got a second opinion from CORNERSTONE AC COMPANY who told me that my a/c was FINE and all I needed was minor repairs. CORNERSTONE AC also showed me that my coil was spanking new!!

Excellent experience as Technician, Don Myers was informative, helpful, courteous and professional. We’ve been pleased with Bayside for several years, and Don’a consultation and clarity today made it easy to again choose Bayside for another 3 years of service support. GM Henry Saint Petersburg

It went great, Jim was an absolute professional. Aside from going above and beyond for my AC needs Jim was a lovely human being and a wellspring of knowledge. I look forward to having him back when my AC acts up!

Prior to hiring Bayside , I called three other companies they either made an appointment and didn't show or they just didn't seem to be interested in my business . Bayside was appreciative of my business. They had someone available to come out right away. The service was excellent, the technician, Justin, was on time, knowledgable, personable and answered all my questions. They also had a first-time customer special which I am always thankful when I can save money. Carol called me after the fact to be sure I was happy with the service. So they also have excellent customer service. I highly recommend this company.

My wife and Ifound Bayside Heating and Air Conditioning service calls to be a nearly endless sales pitch for add-on products and services beyond typical service work. When we replaced our system this year, the contractor who replaced it noted that most of the maintenance work was not done correctly or was done incompletely (without knowing who performed the work). I do not recommend using Bayside due to this and their pricing which is above market.

The visit was very good, all checked out ok. Due to the age of our unit, Justin suggested possible system replacement to save energy ( money ).

Perfect as always. We purchased maintenance contract and glad we did. They call us to schedule appointments and are always professional and neat. Never try too much up selling.

Inspection was done than they sent another person. He adjusted something outside and added Freon. Said everything else was ok except ducts needed cleaned and some coils needed cleaned but that it could wait till next year when I got income tax return. Less than a month later, when I came home from vacation, my dining room ceiling was damaged from a leak. Sent same person out who said the coils needed replaced for over $1,200. + filter ? for over 250 + Freon for over $380 + other expenses of approx. 150 Total over $1900 was told this amount did not include labor because they forgot to add it. That discount could be used for my ceiling. Johnny tried to pass the buck and said the drip pan wasn't installed properly by the original people. Since the safety shut off, which they said was ok, is attached to the pan, why did he not say that the pan needed fixed on original check? Had them order parts on a Wed. They said would be in Monday. Monday I called another company to check on price of parts and to see if I did get over a $300 discount and guess what, the other co. was cheaper and would have the part by next day and install by Wed. Finally heard from Bayside on Tues and I told them I hired someone else and wanted to talk to Tom the owner about my ceiling. It took 3 days for him to call me and he denies all responsibility for ceiling. Bad company!!!!!

Excellent William H. arrived promptly not long after my initial call and quickly and (happily) successfully solved the problem.

We have used Bayside Heating and AC for many years and currently have a maintenance agreement with them. when it is time for maintenance they will call and schedule a time to come out. the Service Technician, Doug, was friendly and professional. He recommend we have system cleaned to keep the unit running smoothly. Because it is an older unit we felt it would be a good investment. We appreciate their honesty and continue to be happy with Bayside Heating and AC.

A/C needed cleaned it went well, technician provided explanation and price options. No pressure

Great! Tech was wonderful and efficient!

No problems. On time, knowledgeable, professional, and service performed as expected.