Acree Air Conditioning Inc

They are pretty good. I never had a problem with them.

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It was frustrating. All Acree Air's technicians are trained as high powered sales reps. Had another company come out who told me things we had previously purchased from Acree were totally unnecessary. I feel we were taken advantage of. Also cleaning of unit which was supposed to have been done on the semi annual maintenance was not done. I had called office to complain about sales pitches from all techs, & then when I found work had not been done, I immediately called to cancel future service with this company. As senior citizens, I feel we were definitely taken advantage of. I would not recommend this company to my worst enemy.

It's the only company I've used, so I have no comparison. Their work is fine. It takes about an hour for them to do the work when they are out. The workers are fine. Every visit they try to sell you something and I find that little annoying. My unit is only four years old.

They are doing a lot better since the overhaul. They can be more professional. They could listen better to complaints and taking better care.

They're all A's. Four people came out and it took them about two hours to install. They communicated with me and explained what they were doing very well.

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Let me tell you about my last AC Company Acree Air. I paid them$11.95 every month for over 6 years, more than half of my AC's life. I did this to help extend the life of my AC. But NO... I had many Acree techs come through my house over the many years to look at my AC. Some would say I needed something but the next text said no... Then another would say you need something and the next would say I wouldn’t change a thing. Then I got strong armed and taken advantage of my concentration and memory from disability as a veteran. They got me to buy a UV light they said would clean everything and make my air clean. So I did and after other techs came to my house they then told me my UV light was installed incorrectly so after 2 years they moved it and said this would be allot better for my AC and the air in my home. Again a tech would tell me I needed something and again another tech would say I don’t. Very confusing and no consistency what so ever. So as time went on I got strong armed into buying a $25.00 dual capacitor for $300.00 plus that the said would fix everything and make my AC last for years to come. Then he also installed my new thermostat. The very next month my power bill went up 60% and I called them to complain. I had to wait a week for another tech to come out. He said the other tech didn’t install the thermostat correctly and that heat and AC was running at the same time and they tech had been fired. The following month my power bill doubled and again a tech came out and did a full system check and said I need more work and said just the opposite of what the other tech said AGAIN… So after a few more weeks my system went dead after all the problems with Acree, Techs and AC system for the past 3 months and my power bill going through the roof. I did what they told me to do but nothing happened like the Acree Techs promised would happen. I wouldn't have if I know Acree Techs would mess up my system. So then my system went out just a few weeks after all of that on a weekend of course. All of this happened within 3 months. The tech came out and said now it needs to be replaced and gave me a few options with a manager on speaker phone. So I said I would have to think about it and he said to call tech if I have any questions. So I called then later that day to ask 1 questions and he didn’t know the answer. So I said to have the manager that was on the speaker at my house to call me. The tech said couldn’t talk to him because they are busy with their family this weekend. WHAT? I have no AC so I have to wait till the 3-day weekend is over to get questions answered. So of course I was forced to call other companies to get help fast. Which everyone else was right on it. One company even came out to put a window unit in my bedroom to help while I make up my mind without signing anything or agreeing to buy anything. That’s customer service. After I had other companies come out to look at my unit and give me quotes and still no word from ACREE. The other companies also noticed that Acree Air did hardly nothing over the past 5 plus years and everything they said and promised was untrue. The other companies all agree that installing the thermostat incorrectly cause such a stressor on my 10yr old system that they are surprised it didn’t break the system that month in was installed incorrectly. So now I have a $8232.00 for a new AC bill to pay. Thanks Acree AGAIN.. They also showed me how dirty the fan was in the air handler. Let just say in was disgusting with dirt, mold and who knows what else. Keep in mind that Acree has been my AC company servicing my AC for over 5 yrs. Acree Techs said by buying their UV light none of this would happen. Also by replacing the dual capacitor it would extend my AC life by at least 5 yrs. None of which was true. Do yourself a favor don't call Acree Air and if you are using them change fast. I guarantee they are doing nothing for your AC and the life of you AC system... I had to find out the hard way and my life mission is to warn everyone. Already in contact with BBB and other sites to warn the public. I found out from another Acree Air employee that they are a sales driven company and do below the bare minimum to service customers AC systems and he went on to call them unethical hard sales company that he is glad he left and now work for a company that is customer driven and goes beyond the call of duty and not just trying to sell stuff customers don’t need. Just a warning to my Angie List Friends

James Bauer was the technician and did an excellent job explaining the repair and the process behind it. It is an older AC and is starting to show its age. He even went in to detail as far as what I can expect next. excellent service, I will call Acree air for my next service.

Acree A/C and Michael, VP Sales and Marketing should be pleased to have an associate like Neilson their his employ. Thought we were in a TV commercial. As professional a service call as we have ever had. A/C compressor and evaporator fan motor stopped functioning after 8p on a Friday night Acree advertised after hour appointment setting, made the call after checking Angies List and the BBB, got a scheduling call back in about 10m set appoint for Saturday. Received call Saturday morning confirming appoint and arrival time along with text with picture of service technician. Neilson arrived well within the expected time diagnosed the problem went over the cost and completed the repair with the parts stocked in his service vehicle. Additionally, Neilson checked gas levels and completely cleaned the system including the coils. As we told him ‘Good job’.

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