Vitralum Glass Solutions Inc

I was very pleased with the entire process working with Vitralum. I got quotes from 4 providers and Vitralum was the most responsive and competitive. The measurement appointment was comprehensive and helped clear up several issues that could have caused later problems. They delivered in exactly the timeframe they promised and the final product looks great- exactly what I was hoping for. Highly recommend giving them a call.

My recent experience is very different from the two other reviews I see for Vitralum. I was very impressed with the expertise and professionalism of the entire Vitralum team. They came with high recommendations from the team working on my house. They fulfilled our expectations in that regard. They were detailed in all the measurements they took to result in a perfect fit. They beat their anticipated delivery time and the installation was very smooth. The result is beautiful and we could not be more pleased.

Man, were do I start. If you want poor customer service, arrogance, and a general bad attitude, go ahead and hire Vitralum Glass Solutions. If you want somebody that makes a mistake in workmanship but does not own up to it and blames the customer, go ahead and hire Vitralum. Here's the story: The guy remodeling my bathroom procured the services of Vitralum to install the shower glass. They came out and measured the area and asked me how tall I wanted the glass. I said something like "make it a standard height," whatever. They said 76 or 79 inches is typical and I said somehting like "ok, do 79 then." Well now, after installation, the door is too high and hits a nearby ceiling beam when you open it. Of course I did not want to pay the remaning balance until they fix it and they proceed to stonewall me with "you signed a contract" and "you made a special request for that height". I didn't. I simply went along with whatever their recommendations were. It's been several days of back and forth with the guy that came out to measure (Jared) digging-in by constantly referring to the contract and that I'm the one that made the mistake. I am not the glass professional. It is their job to make sure the glass fits in the space, not mine. And as far as the contract goes, I guess they see it as a one-sided deal: I need to fulfill my contactual committment by paying, but they do not need to provide a glass shower enclosure that fits in the space. Good deal for them I guess. There's not an "I'm sorry" or "let's find an accpetable solution for the mistake we made." Hopefully somebody reads my review and thinks twice about hiring Vitralum.

After seeing their displays in several tile stores around town I call them out to give me a quote for a shower glass encloser. The price given was about $400 cheaper then any other glass places I had gotten to come out to give me quotes. I order the glass next day 6-15-11. The Co. called me 6 days later to tell me the glass had arrived and wanted to set up a time for the install. The installer was set to come out on a Sat. morning but arrived 2 1/2 hours late. He installed two pieces of glass and told us that it would have to dry before installing the rest of the glass panels. He said some one would call on Monday to set up a time. Mon. came and went, Tues. came and went, Wends came and went, then on Thurs I finally called them to see what was up. Apparently I was already on the schedule for that day anyway, it would have been nice to know that just in case i had something else to do that day. The installer came out LATE on Thurs only to find the door had been ordered 1" to short. He said the office would reorder the glass and give in a call. 11 day went by with no contact from them AT ALL. I finally call them on a Monday and let them have it! I got no apologies until I demanded it, I got no phone calls from them until I prompted it, I got no discount for the month of crap they gave me. The door was installed yesterday 7-13-11.