Vans Heating & Cooling

I would not recommend them to anyone. There was a lot of harassment from them all the way through every time I tried to state my case.

2 lights were replaced @ $125 ea.

The price they gave me to upgrade my AC unit was too much

ha

Overall, the system was installed well. The job was clean and complete. It was the attitude and cost that sent us to another company for all future air conditioning needs.

They are very good. They are very professional. They are very courteous and nice. Their prices are very fair. They are very honest and don't try to sell you something you don't need. They gave us a very fair price. They went over energy credits, etc. What we would get and what they would cost. They went over the size of units. They are very knowledgeable and professional. They are very fair with their price. They are also very punctual and quick to respond when you have a problem.

I only called them because they took over the phone number of the previous company that I used. Their representative came and he showed me a picture of a small child and said “this is who I really work for”. Anyways, my assumption is that I thought my air conditioning fan motor was making noise, but it was actually my neighbors’ that was 15 feet away. So he writes a bill for $1,900. He said he would knock down the motor to $560. He put in writing that a sanitization crew was going to come in even though I didn’t want it. He put it in writing that he would order the fan motor and when I asked how much it would cost to do a complete air conditioning system and he said they only do repairs, which means that he isn’t licensed. He went back up, without my permission, and I heard banging noise which was him acting like he was doing work. He came back down about 15 minutes later and added $419 to the bill off to the far left putting services performed. I call the manager at the store the next day and spoke with Charlie and told him I didn’t want anything done and wanted a refund. He said wait until my check clears and then they would refund the amount. So three days later I receive a refund for $80 and they kept the difference. We have a reputable AC company come out and look at everything and they told me that we did not need any work done at all and I still had to pay them $80 for that service call.