U Build It Aluminum Center

February 23, 2014 On February 8 my wife and I stopped by the U-Build-It location in Cape Coral. We asked about screening for our front entryway. The young man was very helpful and we asked if someone could come out to do an estimate for us on the cost of installing a screening system. I explained that we would like someone to come out the following week and he assured me that his estimator would call to set up an appointment. I called on February 12 and told the guy that answered the phone at U-Build-It that I had not heard from the estimator. He said he would follow up. On Sunday February 16 a man called from U-Build-It and said he could come out on Monday February 17 to give us an estimate. Even though I knew I would be at work on Monday, my wife knows exactly what we want and she would be home (we had painters in the house that day so we knew there would be other people around). I did not want to delay this appointment for him to measure the areas since it took 9 days from our first inquiry for him to agree to come to the house. The sales rep from U-Build-It arrived and rang the bell. When my wife opened the door, he just stood there, no introduction, nothing, so she asked him ??are you from U-Build-It?? He never offered his name or a business card, but did acknowledge he was from U-Build-It. She told him what we wanted for our entryway as well as two other areas of the home. He immediately stated ??you don?t want that?? when describing one of the areas we wanted a quote for. My wife then started asking questions about installation and he started acting angry, stormed out to his car to get a binder of pictures to show her. He returned from his car, walked through the house to the kitchen without saying anything, opened his binder of pictures on our kitchen table and thumbed through them looking for a photo to show her. When he found the photo he did not say anything, he just stared at her. My wife told him that the photo did not look like our entryway. In response he said ??are you going to do business with me today or not?? My wife responded that if he did not want to give us a quote for the cost then that would be fine. He picked up his picture book and stormed out saying that ??your husband should never have scheduled an appointment if he was not going to be available??. When my wife explained my work made me unavailable, he kept walking without saying anything. One of the painters that was working (she is one of the owners of the painting business) came out and stated she had never witnessed anyone in the service business acting so rudely and inappropriately. My wife immediately called U-Build-It and asked for the owner, Paul Graziano, to call her. The guy on the phone identified himself as the owner?s son and he apologized for the estimators? behavior and said he would give his father the message. We have never heard from the owner as of February 23, 2014. I cannot express strongly enough my outrage at the estimators behavior. I do not know if his behavior was medically or chemically induced or if he just has a generally chauvinistic attitude about talking to women. I could understand the first, but if one of the latter two reasons is completely unacceptable. Since I have not heard from the owner, I can only assume that this is not the first time his estimator has treated a woman this way. I cannot imagine why anyone, male or female, would want to do business with this representative of U-Build-It. I certainly cannot imagine why Mr. Graziano would want someone like this representing his business, however, Mr. Graziano?s failure to contact us after one week is an indication that he considers behavior exhibited by his representative to be an acceptable way to do business in SW Florida. Tim Conrad Cape Coral, FL

I have never had an experience with a company who lacks so much in customer service. We approached them in April to see if they could repair our awning window. It took 4 trips to their office to get someone to come out to look at the scope of work and order the parts. Finally after 2 months... an employee came to my home, told me they could fix the windows and left. I am not going to waste anymore time. From April to September, I called them every week, walked into their shop another 6 times, every time, getting an excuse... parts were on backorder, someone forgot to order the parts, worker was off sick, boss was out of the office... I heard it all! When in person, they promise you the world but deliver NOTHING. One person blames another person. If you are doing your own work and just need hardware, this may be the place for you... hence the name U build it... but if you what service - Forget this company. I wasted almost 5 months on them. If you were unprepared to do the work then tell your customers... don't lead them on for months and months.

June 4, 2012 stopped in store to make appointment for re-installation of hurricane shutter inserts for our home. We were told then, it would take about 3 weeks to happen. Nothing happened. Called to inquire on July 16. Were told "we still have you on the list, another week or so." Call again July 30th when we are told by employee, it will be another 2 or 3 weeks. Owner calls later that same day and assures me someone will come by the next day (July 31) to do the install. I will get a call for confirmation. No one called and no one came by. I waited home all afternoon. August 1 call store to find out what happened. I am offered no explanation or reason. I am told they are very busy and he cannot talk right now. I hang up. Later that day I call again. Ask to speak to owner. I am told he will not be in until later in the day. Call again. Now he is in a meeting until 4 pm. Store closes at 4pm. No call from owner. August 2 call and speak with employee. Owner not in yet. I identify myself and request owner call me when he gets in. My number is taken. I tell employee, if you guys don't want to do the job, just say so instead of jerking me around for months. Owner never did call. This company installed our hurricane shutters last year. They stopped mid-way through to start another job. No warning to us. We had to call them to get them back to finish the job, which they did ?a week later! I would NOT recommend this company for anything. Their customer service is horrible.