Tru-Clean Surface Care

Carpet Cleaning, Oriental Rug Cleaning, Upholstery Cleaning,

About us

Angie's List Super Service Award Winner for eight-years-in-a a row. Tru-Clean Surface Care is a family-owned, environmentally responsible carpet, tile, stone, and upholstery cleaning company serving all of Lee, Collier, and Charlotte County. Our technicians are certified by the world's most respected certification body for textile professionals, and our cleaning solutions are allergen-free and safe for small children and pets. We offer one of the strongest service guarantees in the industry and strive to ensure that our clients are "thrilled" and not merely satisfied with the quality of our services. Tru-Clean Surface Care is a Certified Firm with the prestigious Institute of Inspection, Cleaning and Restoration Certification (IICRC), the world's most respected certification body for textile professionals, and the international Carpet & Rug Institute (CRI). We are A+ rated with the Better Business Bureau, A surpHaces Certified Stone PRO, and a Stone PRO Certified Professional. Our services include carpet cleaning, tile and grout cleaning, upholstery cleaning, leather cleaning, dryer duct cleaning, grout color sealing, Oriental and Persian rug cleaning, travertine, marble, granite, limestone, and terrazzo cleaning and polishing, mattress cleaning, and pet urine treatments.

Business highlights

19 years of trusted experience
LGBTQ+ Friendly
Eco Friendly

Services we offer

Carpet, tile, upholstery and leather cleaning. Oriental, Persian, Turkish, wool and silk rug cleaning. Restorative tile and grout cleaning. Allergen-free mattress cleaning, pet urine treatments, natural stone cleaning, marble, terrazzo, travertine, granite and limestone cleaning and polishing, dryer duct cleaning, grout color sealing.

Services we don't offer

Ask For Details

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10% off regular pricing



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9236 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
3%
3
1%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 26-236 of 236 reviews

Lauracatherine C.
11/2017
5.0
carpet cleaners
  + -1 more
it was a smooth and uncomplicated process. polite, efficient, considerate.
Description of Work: cleaning for the carpet in the entire house. 5 rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

TERESA H.
10/2017
5.0
upholstery cleaning
  + -1 more
Excellent job and got out all stains and mold. Took his time and they are beautiful. Extremely pleased.
Description of Work: Outside cushions cleaned on couch, chairs and dining tables cushions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Lauren W.
10/2017
5.0
carpet cleaners
  + -1 more
Giuseppe came out this trip- was right on time and very friendly and professional. He assessed each room, explained procedures thoroughly, and addressed multiple options. Awesome job getting the carpets squeaky clean and looking like new- and majority of carpet was dry in a couple of hours. They were not super saturated like some companies do. This is the second time we’ve used Tru-Clean in our home in the last year. We have had such great results with them, I have referred them over and over to family, friends and our customers for a pre-listing cleaning and to our home buyers. Their work is excellent and prices are better than most, with better results.
Description of Work: I needed carpets in three bedrooms, a small hallway, and two closets cleaned. Two rooms were in needed extra treatment as result of our elderly, beloved feline friends...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Patrick G.
09/2017
5.0
carpet cleaners
  + -1 more
Giuseppe was professional and explained his recommendations. Great job!
Description of Work: Clean all carpets and Scotchgard.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$166

Barbara R.
09/2017
5.0
carpet cleaners, upholstery cleaning, oriental rug cleaning
  + 1 more
Excellent! They were on time, explained what they were doing and cleaned up after. The serviceman was great and the price was good for all they did. HIGHLY RECOMMEND!!!
Description of Work: Cleaned 3 RUGS, carpet in 2 rooms, 2 couches, 2 loveseat and 2 chairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Tru-Clean Surface Care
Thank you very much for recognizing our hard work and for allowing our family an opportunity to show you our very best. We work very hard to make certain that our clients are absolutely thrilled, and not just merely satisfied with the quality of our work and customer service. If we can ever be of service in the future please do not hesitate to give us a call anytime. Thanks!

Linda S.
09/2017
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Awesome job. Friendly on time and professional
Description of Work: Carpet cleaning pet urune stains and oriental carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Laura M.
08/2017
3.0
ceramic tile, floor cleaning
  + 0 more
I had somewhat of an issue because of the fact that the price that they quoted, I had to pay more than what the price was specifically quoted. I have old tile. What they told me was that the price that is listed, my house was a little bit bigger, so they charged me more. They did a very good job, but I wasn’t expecting, I think it was like $200 more. I would use them again, but this time I would know what to expect. They do a very thorough job. I don’t know how they do carpets, but all I have is tile floors. There were 2 workers if I recall, they were very polite.
Description of Work: They did the tile floors.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from Tru-Clean Surface Care
Thank you very much for inviting us into your home and for allowing our family the opportunity to show you our very best. I'm sorry there was some confusion due to a telephone "estimate." When you called our office you requested an estimate over the phone for a small amount of tile cleaning so for estimating purposes, we advised we could provide you with an estimate for up to 400 square feet as this is our minimum service charge. When we arrived at your home the technician measured your tiled area and discussed with you that you had more than 400 square feet so the price was adjusted accordingly. During this visit, you requested an additional service for grout sealing to protect from spills and to make maintenance easier. This service was optional and you agreed to the quote for this service. When providing estimates over the phone we try to narrow down our client's exact needs and provide them with an estimate for services. We NEVER change our telephone rates unless we arrive at a client home and they have underestimated, overestimated, or added additional services to their work order. I am so happy you found us to be professional, responsible and are absolutely satisfied with the quality of our service. When providing estimates over the phone, we are at a disadvantage because we can only go by what the prospective clients is telling us. In many cases, clients overestimate the square footage of their home and when we arrive and have had an opportunity to measure, we subtract from what was originally quoted.. Thank you very much for allowing us to address your concerns and should you have any questions, please feel free to contact me directly at 239-541-4888. Troy Lusk, President

Barbara M.
08/2017
5.0
oriental rug cleaning
  + -1 more
Very well. I dropped off the rugs, was clearly given the price and they were willing to hold them until I got back to Florida in a few months. They asked for no money up front and called when the rugs were ready. Final work was great.
Description of Work: Area rugs needed to be cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$118

Jim M.
08/2017
5.0
carpet cleaners
  + -1 more
This company is excellent. This is the 4th time I have used them. They do a professional job and Jason was a great tech. As a former IICRC carpet inspector it is nice to know this company is IICRC certified to clean carpets. I will definitely use this company again.
Description of Work: The carpet in three rooms was cleaned in a home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Tru-Clean Surface Care
A review coming from a former IICRC Carpet Inspector is an honor. And the fact we've been privileged to perform work for you on four seperate occasions speaks volumes. With each job performed, we do our very best to make certain clients receive a quality cleaning and exceptional customer service. Thank you very much for allowing Tru-Clean Carpet & Tile Care the opportunity to be of service to you and if we can ever be of service in the future, please do not hesitate to give us a call anytime. Troy Lusk Managing Partner

Patrick G.
07/2017
5.0
carpet cleaners
  + -1 more
Dan showed up on time and did a great job. This was my second time using Tru-Clean and I will be using them again in the future.
Description of Work: Carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Tru-Clean Surface Care
Thank you very much [Member Name Removed] for allowing Tru-Clean Carpet & Tile Care the opportunity to show you our very best. We take great pride in the quality of work delivered to our clients and appreciate you taking the time out to review our services. If we can ever be of assistance in the future please do not hesitate to give us a call anytime.

Robert D.
05/2017
5.0
carpet cleaners
  + -1 more
I would give them an A on everything. They were very good. We've used them every year for two years now.
Description of Work: They just did some area rug carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Philip F.
04/2017
5.0
carpet cleaners
  + -1 more
Very easy to schedule through website. We had a little confusion with the date, but the office staff (very pleasant) bent over backwards to accommodate me. Our work was done by Justin, very thorough and neat. He seemed to be very proud of his work, and spoke highly of the company. He has been working there for 18 (!!) years and his professionalism showed. The final cost was as estimated with no surprises. I will without a doubt use them again and will request Justin as the technician.
Description of Work: Clean 3 rooms of carpet plus lanai

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Tru-Clean Surface Care
Thank you very much for inviting Tru-Clean Carpet & Tile Care into your home and allowing Justin the opportunity to show you our very best. Justin is very conscientious about his work ethic and each of our technicians receives monthly training on changes that affect our industry, the latest cleaning techniques and how to deliver exceptional customer service. We have passed along your accolades to Justin and that familiar smile comes across his face every time he has met or exceeded a client's highest expectations for quality and service. Thank you! Joe - Service manager

Roman L.
04/2017
5.0
floor cleaning
  + -1 more
They did a fantastic job. They did everything they said they were going to do. They moved the furniture and cleaned the tile. They rolled up the rugs. The technicians did an excellent job.
Description of Work: They cleaned my tile flooring.
Rating CategoryRating out of 5
Yes, I recommend this pro

Roman L.
04/2017
4.0
floor cleaning, oriental rug cleaning
  + 0 more
I have a problem of what the salesman says to you. He promised that they could clean the carpets and tile on the same day; that everything would be done. The technician comes in, and says they can?t do that because the tile needed to dry. I had three area carpets I wanted cleaned, and I couldn?t let them dry outside. The carpet?s had to dry, and I couldn?t lay them back on the tile until it dried in the evening. So the salesman told me one story, and the people that actually do the work set me straight. The guy even told me that they always promise, but never come out to the field to see what they do. He wanted to sell me a service, and that was bothersome. They price was excellent compared the other prices I got.
Description of Work: They gave me an estimate for tile and carpet cleaning.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Josephine G.
04/2017
5.0
carpet cleaners
  + -1 more
Fil did an excellent job! Competent, Professional, efficient And friendly!
Description of Work: Stain removal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99.99

Response from Tru-Clean Surface Care
Thank you very much for allowing Tru-Clean Carpet & Tile Care the opportunity to show you our very best. I will make sure to pass along your comments to your technician, Fil, and if we can be of service in the future please do not hesitate to give us a call anytime.

heidi K.
04/2017
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Awesome! I couldn't believe that he removed the stain. I am ecstatic. We are renter's moving out in two months and didn't want to replace the carpet before leaving.
Description of Work: I had a red stain on light beige carpet from my dog chewing a bone that had red dye in the middle.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Lauracatherine C.
03/2017
5.0
carpet cleaners
  + -1 more
Punctual, polite and professional. We had our living room plus our kitchen nook that they counted as one room, the nursery and my son's room. We moved in this past November and although the carpet was in good shape for being almost ten years old, it came with its mysterious stains and a couple we had added. With their process they cleaned everything better than I could have hoped, even the speckled yucky look of the kitchen to the dinning table that iged me out. Everything came out better than I could have expected or like new. I have a two year old and a baby on the way (very very soon). The representative mentioned a sanitizing process that would kill any unknowns like mold/mildew, dust mites, etc. price being reasonable, and because it's a house with its own unknowns we chose to go with it. I am glad we did since my two year old has decided he prefers to sleep on the floor instead of his bed, hahaha. My husband and I are thoroughly pleased with the end result that saved us so much time and effort... both of which are in short supply. We feel that we have a newer home than ever before. Thank you
Description of Work: Three rooms plus breakfast nook cleaning, stain removing and sanitizing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Patrick G.
03/2017
5.0
carpet cleaners
  + -1 more
He showed up on time and was professional.
Description of Work: Clean 3 areas of carpet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Gloria B.
03/2017
5.0
carpet cleaners
  + -1 more
Tru-Clean Carpet & Tile Care saved the day. They gave me an estimate over the telephone for the carpet in my home plus a discount for being an Angie's List Member and fortunately they were able to complete the job later the same afternoon. MY CARPET LOOKS ALMOST LIKE NEW! It was installed in 2003 and although someone is not living in the home full-time, I am amazed at how great it turned out considering it had ugly foot stains in front of a couple of chairs plus foot traffic dirt. Unfortunately our old outdoor water faucet snapped off when the technician attempted to remove his water hose from it after he finished the job. THEY WERE AMAZING......they arranged for a plumber to arrive within the hour and to repair it at no cost to me....and the owner called me a couple of times to make sure things were going ok. The plumber was very professional and knowledgeable as well as all employees of Tru-clean Carpet and Tile. Thank goodness for companies that can be depended on to provide excellent service.
Description of Work: Needed my 2 small bedrooms, larger master bedroom, living room and dining room carpets cleaned. Wanted it done as soon as possible as I had already prepared the house for another company to clean the carpet in the morning. The first company didn't give me an estimate until they arrived, but their cost after they measured each room was much more than I usually pay when I don't clean it myself.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139.5

Monika J.
03/2017
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
They did an excellent job on my oriental carpets! I would definitely hire again!
Description of Work: Clean oriental carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from Tru-Clean Surface Care
Thank you very much for providing our family with the opportunity to show you our very best. We take great pride in the quality of services delivered to our client and appreciate the trust you placed in Tru-Clean Carpet & Tile Care. If we can ever be of service in the future please do not hesitate to give us a call anytime. Troy Lusk - Managing Partner

Amy V.
03/2017
5.0
carpet cleaners, upholstery cleaning
  + 0 more
The service was excellent from the first interaction to the final payment. Completely accommodating, informative and so pleasant. The carpet and sofa look better than new and all symptoms of allergies gone. The serviceman was respectful, quiet and polite and listened carefully. Troy, the owner, understood illness, need to schedule specifically and provided an exceptional experience. I would not hesitate to hire again and would recommend them to anyone.
Description of Work: Carpet and upholstery cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Tru-Clean Surface Care
It was such a pleasure working with you and we THANK YOU for inviting us into your home and for the opportunity to show you our very best. :-) We take great pride in overall customer satisfaction and weekly, share client comments with our team so that we can learn from our experiences, make changes when they are warranted, and share in the knowledge that we're on track in meeting our client's expectations for quality and service. Thank you again and please let us know if you're ever in need of our services in the future. Troy Lusk - Managing Partner

Melodye D.
02/2017
5.0
carpet cleaners
  + -1 more
Justin was awesome and a great representative for the company. He was thorough, very professional and did an awesome job! I would highly recommend this company. My carpet looks great - despite having several spots and heavy traffic dirt areas. Ask for Justin!!
Description of Work: Whole house berber carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Kathryn C.
02/2017
5.0
carpet cleaners
  + -1 more
Excellent! Prompt, courteous, professional service.....couldn't be happier! Wouldn't hesitate to hire them again & will highly recommend to my all my friends.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathryn C.
02/2017
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Fantastic service! Couldn't be happier. Our appointment time was between 11:30-12:30pm on a Saturday. The technician called at 10:00 and said he was running ahead of schedule and asked if it would be okay to come early! Wow! He arrived and was so friendly, yet professional. He worked quickly, answered all our questions, and did a better job cleaning our carpets than anyone we've ever had before. We highly recommend this company and will definitely use them again! Thank you for the prompt, courteous, quality job..
Description of Work: Had carpet cleaned in 4 rooms and a hallway plus upholstery cleaned on 2 recliners

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$215

Response from Tru-Clean Surface Care
We are very appreciative of your review and for allowing our family the opportunity to show you our very best. We enthusiastically stand behind our service guarantee and if we can ever be of service in the future please consider giving us a call again. Have a GREAT weekend! Troy

David Z.
02/2017
5.0
carpet cleaners
  + -1 more
Everything went perfectly. Troy was very accommodating and he runs a completely professional company that was a pleasure to do business with from start to finish. I'm a real estate investor and I don't live in the area. I rely on angie's list for reliable service providers and Tru-Clean Carpet & Tile care didn't let me down. Call them, you'll be glad you did!
Description of Work: Carpet Cleaning for condo rental property in Ft. Myers, FL

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Tru-Clean Surface Care
Thank you very much for the kind words Mr. [Member Name Removed] and for the opportunity to show you our very best. Our goal is to make sure clients are absolutely "thrilled" with our service and not just merely "satisfied." It was a pleasure working for you and if we can be of assistance in the future please do not hesitate to give us a call anytime. Thanks! Troy Lusk

Contact information

941 Country Club Blvd Unit B, Cape Coral, FL 33990

http://www.trucleansurfacecare.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 3:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Oriental Rug Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Mattresses,
Dryer Vent Cleaning,
Marble and Granite

FAQ

Tru-Clean Surface Care is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 3:00 PM

Tru-Clean Surface Care accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Tru-Clean Surface Care offers free project estimates.
Yes, Tru-Clean Surface Care offers eco-friendly accreditations.
No, Tru-Clean Surface Care does not offer a senior discount.
No, Tru-Clean Surface Care does not offer emergency services.
Yes, Tru-Clean Surface Care offers warranties.
Tru-Clean Surface Care offers the following services: Carpet, tile, upholstery and leather cleaning. Oriental, Persian, Turkish, wool and silk rug cleaning. Restorative tile and grout cleaning. Allergen-free mattress cleaning, pet urine treatments, natural stone cleaning, marble, terrazzo, travertine, granite and limestone cleaning and polishing, dryer duct cleaning, grout color sealing.
Ask For Details

Contact information

941 Country Club Blvd Unit B, Cape Coral, FL 33990

http://www.trucleansurfacecare.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 3:00 PM