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Services we offer
Reviews
4.225 Reviews
Showing 1-25 of 25 reviews
John J.
10/2018
drain cleaning
 + -1 morevery quick service, very reasonable price and the service rep. was very professional and experienced.
Description of Work: whole house had sewage backed up.
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Yes, I recommend this pro
$233
Carol K.
06/2016
drain cleaning
 + -1 moreunknown
Description of Work: Opened a line
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Yes, I recommend this pro
$139
Carol K.
04/2016
plumbing, water heater repair, drain cleaning
 + 1 moreA weekend emergency at my home (no hot water) found me on the phone for 2 hours calling various plumbers only to find that because of it being a Saturday, I would have to wait till Monday to get my hot water heater replaced. Out of desperation, I called Roto-Rooter, thinking that they were only a drain cleaning company and would not be able to help. But I was desperate and figured anything was worth a try. I thought they would refer me to a plumber that could help. Not only did I find out that they were a full service plumber, but also that they could have someone to my home within 2 hours.... WOW!! The technician, named Jessie, arrived and was extremely professional and informative. He gave me options and helped me decide that best route to take to save me money. I was able to supply the new hot water heater from Home Depot. The job was completed in about 1 & 1/2 hour. He also gave me a guarantee. I have now decided to use Roto Rooter whenever I have a plumbing need. Thank you again Roto Rooter, for being there when I needed you.
Description of Work: Replace water heater
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Yes, I recommend this pro
$400
JEFFERY P.
02/2016
drain cleaning
 + -1 moreI wasn't thrilled there, because of the add-on fees. At least they have their own chemicals now, that keep the drains clean. They have a new drain cleaner out that's not as abrasive as other consumer based products. They only had 3/4 of jug with them and they said that they would drop-off the other two jugs which, they never did. They run 24/7, so for me it's not that big of an issue. I called them a couple of times, and finally gave up. I would use them again. If I have something leaking all over the floor, they are who I call. They are here when they say are going to be. I will use them again in an emergency.
Description of Work: Roto-Rooter Plumbing & Drain Services
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Yes, I recommend this pro
Nan G.
10/2015
drain cleaning
 + -1 moreunknown
Description of Work: They came within a specified time, Plumber gave me options and costs for each of the options and worked hard to complete the job in a timely fashion.
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Yes, I recommend this pro
Charlie K.
10/2015
drain cleaning
 + -1 moreTony found the problem right away and resolved the problem quickly. He came inside my daughters house to check the operation of both toilets and called me when he was finished to say all was working fine. My daughter informed me that he was very nice and conducted himself very professionally.
Description of Work: cleaned out main septic drain.
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Yes, I recommend this pro
$291
Marilyn A.
09/2015
drain cleaning
 + -1 moregreat.Very thorough.Showed up on time. Explained what they were doing. Did follow up to be sure service was working. Would use again although I hope I don't have to3
Description of Work: cleaned drains.used high pressure water & snake.
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Yes, I recommend this pro
$450
Gary C.
10/2014
drain cleaning, plumbing
 + 0 moreunknown
Description of Work: They are a ripoff!!! Complaint was filed with BBB. They put a snake down the main sewer line the first time out and said the problem was fixed. A few days later called them back out and they said there was a new problem and the main sewer line was cracked and separated and it would need to be replaced, which they did. A week later main sewer line backed up again, they came back out and then said roots was in the line and would have to be cleaned out for another $500, this after already paying over $1500 for 2 other calls. Called City of Cape Coral and they came out and said the whole problem all along was roots had blocked the main sewer line on the city side and the city then dug up and replaced the line correcting the real problem. Filed with BBB and Rotor Rooter refused to make things right and wouldn't return any of my money paid to them even though they ripped me off by doing unnecessary work. The city employees told us that this happens all the time with this company.
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$1,500
Ihor M.
01/2014
drain cleaning
 + -1 moreRR came when they said. It was a weekend (Sunday) service at no extra cost. Fast and knowledgeable. GREAT COMPANY don't know why I even considered anyone else.
Description of Work: Drain Clean
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Yes, I recommend this pro
$330
LEO D.
09/2013
drain cleaning
 + -1 morevery professional and courteous. Did all that was expected and then some. Great service provider.
Description of Work: cleaned main drain from house
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Yes, I recommend this pro
$285
Stephanie H.
01/2013
drain cleaning, plumbing
 + 0 moreTerrible experience. I called rotor rooter from Angie's list because I thought they would be the best. The man who answered the phone gave me a big speil assuring me the job would end with a video viewing through my pipes. I scheduled an appointment. The plumber never showed. I called back and waited another 3 hours before he arrived. When he began unclogging my sink he said, he could not do the video because he would have to get on the roof. He said "the man that answered the phone was the owner and doesn't know what he is talking about". I was very dissappointed. He also told me not to put any food into $125. garbage disposal. I find that odd.
Description of Work: Unclogging kitchen sink. Ran a hose.
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$250
Naomi S.
07/2012
drain cleaning, plumbing
 + 0 moreAdditional costs were incurred correcting what Roto-Rooter left either broken or unfinished in their visits. They were reported to the Better Business Bureau but refused to accept any responsibility or remediate their faulty workmanship. They did not even respond to the last request from the BBB.
Description of Work: We called Roto-Rooter out initially due to draining difficulties in two bathrooms and the kitchen and a leak under the kitchen sink. They were later called back out due to continuing of the leak under the kitchen sink. They said now there were different difficulties and charged us again. In their attempt to remediate the problem in one of our bathrooms, they broke a pipe under the bathtub. A pipe was left unconnected in the kitchen.
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$900
Elaine S.
07/2012
drain cleaning, plumbing
 + 0 moreI had noticed that the drains were slow that day and while taking a shower my drain clogged up completely. I had company coming in and needed a fast response. I called Roto Rooter and they were there in an hour. He checked all the drains first and then checked the outside access to the septic tank. It was clogged and he talked with me and gave me a price. It was a little high for me ($265.00) and he came down to $200.00. He was very nice and did the job. All the time he was in the house he wore shoe covers and did not track anything in. After clearing the clog he checked each drain and toilet to make sure all were working properly.
Description of Work: Septic tank was clogged and the tech cleaned the clog and check all drains inside the home. He was very thorough and courteous.
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Yes, I recommend this pro
$200
Kellie B.
12/2011
drain cleaning, plumbing
 + 0 moreGood
Description of Work: Roto-rooter came out and located my problem and second clean-out within 20 mins, something a previous plumber could not do after 3 visits. He explained the problem and showed it to me with the camera and gave me an estimate to repair. He came out the next to to do the job was prompt, polite and very patient in explaining what needed to be done. Unfortunately when he dug up where the pipe needed to be replaced and found an additional hairline crack in the pipe and I misunderstood the estimated cost to repair. Once completed the job done was very through and professional. I am very satisfied with the work done, I just wished I had fully understood the cost of the complete project. Roto-rooter came out and located my problem and second clean-out within 20 mins. something a previous plumber could not do after 3 visits. He explained the problem and showed it to me with the camera and gave me an estimate to repair. He came out the next to to do the job was prompt, polite and very patient in explaining what needed to be done. Unfortunately when he dug up where the pipe needed to be replaced and found an additional hairline crack in the pipe and I misunderstood the estimated cost to repair. Once completed the job done was very through and professional. I am very satisfied with the work done, I just wished I had fully understood the cost of the complete project.
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Yes, I recommend this pro
$3,530
Lee S.
12/2011
drain cleaning, drain pipe, excavators, plumbing, sewer cleaning
 + 3 moreI had tried to clear it and couldn't get it cleared so I called and they said they would send someone the next morning. I got it cleared but I had them come out to take a look and put the snake down the toilet. He said that the sewer line appeared to need to be cleaned. He also found that two pieces of pipe weren't properly put together 14 years ago. He indicated that it was a problem waiting to happen. I agreed that he could dig that section of pipe out and repair it. He left and came back with a huge piece of equipment on a trailer. It was a big thing. He cleared that out and cleaned out the sewer line with a power thing. He quoted me a price that was originally $200 and now was $1,200. I don't know if it was necessary to have the pipes replaced. I hadn't had a problem. Since he did the power cleaning, I noticed that my drains are not draining as well as they were. I wonder if some of the sludge was now forced into other areas. The cleaning was very loud and it took him a long time because he had to go get the equipment because he didn't own it. He was very nice and explained everything. He did a clean job. He was clean and polite. He had to dig quite a bit and he put the shrubbery back.
Description of Work: I used Roto Rooter to clean a drain. He also put a camera in the sewer line outside. He repaired a section of pipe and power cleaned the system.
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$1,200
richard P.
12/2011
drain cleaning, plumbing
 + 0 moreThey did a good job, and gave me information on how to stop it from happening again.
Description of Work: They cleaned my drains out.
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Yes, I recommend this pro
Stacey S.
09/2011
drain cleaning, plumbing
 + 0 moreI would highly recommend this Roto-Rooter to anyone in the Cape Coral or Ft Myers area.
Description of Work: I had a plumbing problem at night, and thought I'd be out of luck. But Roto-Rooter arrived within an hour, were very knowledgable, and fixed my problem at night at no additional charge! I can flush again!
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Yes, I recommend this pro
$271
Barbara L.
04/2011
plumbing
 + -1 moreWe had a water leak in our front yard that we were unable to find and fix on Sunday, 4/17. On Monday morning we called Roto-Rooter. Their technician, Mick, came out around noon and made the repair. The broken pipe was under a cluster of palms. Mick rerouted the line around the trees and solved the problem. He was professional and very nice. He charged the estimated amount and allowed an Angies list discount in the amount advertised.
Description of Work: We used Roto-Rooter for leak detection.
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Yes, I recommend this pro
$688
Arline P.
02/2011
plumbing
 + -1 moreFine - No problems
Description of Work: Same day service. Problems were fixed as requested. A little high on their prices.
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Yes, I recommend this pro
$227
SHARON & VERNON B.
01/2011
plumbing
 + -1 moreI wasnt very happy with their service. They mentioned that its a flat fee and he was only here for ten minutes so I spent 171 dollars for ten minutes of work. He showed up at five so I had no other choice but to use him. I asked them how much they charged per hour and she said he will give once he arrives. Come to find out they give a one time flat fee of 171. On Saturday, February 12th, my toilet was clogged again. My shower was also stopped up. I called Roto Rooter back regarding the clog. They said they would charge me another $271.95 to come and use a camera and re-snake the toilet and the shower. She did eventually offer a $50 over the phone, but I refused to pay that much since they should have fixed it the first time. I used another plumber to clean the drain.
Description of Work: He used a snake to unplug out toilet.
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$171
Evan C.
01/2011
drain cleaning, plumbing
 + 0 moreI was very impressed with the service. Jesse showed me exactly what he was doing and talked me through the process. He gave me an accurate quote prior to starting on any tasks. I was very impressed with how efficiently he worked. I would definitely call Roto Rooter again.
Description of Work: I had tree roots growing into the drain hole underneath one of my toilets. The technician came out, and in under an hour had pulled the toilet, cleared out the roots, dropped some root killing chemicals, fixed a broken flange and had the toilet back up and running.
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Yes, I recommend this pro
$361.95
JOAN T.
11/2010
drain cleaning, plumbing
 + 0 moreThe plumber was very professional, he showed me on a camera where the line was clogged. He also gave me an estimate to fix the outside line that is crushed by tree roots.
Description of Work: My kitchen drain was clogged as the line going to the street was filled with grease. I called around 4:30 pm and the company was at my house around 5:30 pm. No extra charge for after hours service.
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Yes, I recommend this pro
$191.95
Barbara F.
08/2010
drain cleaning
 + -1 moreI?ve requested an invoice but I haven?t gotten it yet so I?m trying to go back through my notes to get their number. It ended up being more than he thought it would be because he ended up having to go through the roof. He wouldn?t guarantee it or anything so I don?t know for sure if they got it all. I feel like I don?t know exactly what he did. They got out there right away; I think they were able to get out there the same day or the next morning.
Description of Work: Roter-Rooter did some drain cleaning in a rental home of mine.
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$265.91
Robert G R.
06/2010
plumbing
 + -1 moreThey did a marvelous job! It was efficient, quick and cleaned up very well. The technician was very professional.
Description of Work: They performed basic plumbing in the bathroom and fixed the toilet.
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Yes, I recommend this pro
$120
Brooke T.
02/2010
drain cleaning, plumbing
 + 0 moreI was very pleased with how quickly Roter-Rooter returned my call for help. The technician, Jesee, arrived well before the given time and was very professional. He explained the problem and gave a quote. He then completed the job quickly. After he was finished, he showed me the improvement to the drainage system. We has a $15.00 coupon which was honored and was given a 6 month warranty, as well as a suggestion for what might need to be done next if this problem persists.
Description of Work: House has copper sewer pipes which rust and contrict flow. Technician tested and cleaned out extremely slow drainage system from washing machine, dishwasher, utility sink, and kitchen sink.
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Yes, I recommend this pro
$196.95
Contact information
PO Box 101592, Cape Coral, FL 33904
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Drain Cleaning,
Plumbing,
Sewer Cleaning,
Drain Pipe Installation,
Water Heaters,
Excavating,
Wells and Pumps,
Water & Smoke Damage,
Septic Systems
FAQ
Roto-Rooter Plumbing & Water Cleanup is currently rated 4.2 overall out of 5.
No, Roto-Rooter Plumbing & Water Cleanup does not offer free project estimates.
No, Roto-Rooter Plumbing & Water Cleanup does not offer eco-friendly accreditations.
No, Roto-Rooter Plumbing & Water Cleanup does not offer a senior discount.
No, Roto-Rooter Plumbing & Water Cleanup does not offer emergency services.
No, Roto-Rooter Plumbing & Water Cleanup does not offer warranties.
Roto-Rooter Plumbing & Water Cleanup offers the following services: Plumbing
Contact information
PO Box 101592, Cape Coral, FL 33904