Pinch A Penny Northwest Cape Coral

unknown

unknown

I can't comment on the quality of service since no service was performed. However, I can comment on the lack of service. I have contacted this store a minimum of 5 times. My first contact was via email stating I wanted to request Monthly Chemical Pool Service and that my pool was green. They replied telling me to call them and they can send someone out to look it over and give me an estimate. I called them and was told again, they will send someone out to give me an estimate BUT I must clean up the green in the pool first. I said, don't you do repair work? I was told yes they do, but it would be too expensive probably, $100 to $150.00. I was told to bring in a water sample and they will tell me what to do to clean it up. After having brought in the water sample, they advised what I needed to do (basically shock they pool, which I had already done). After having shocked the pool, and all the dead algae was on the bottom of the pool (the water was clear and had been clear), I was going to backwash the filter so I could get the automatic vacuum running properly (it was running in short cycles). I discovered the backwash pvc pipe's valve was frozen and it needed to be replaced along with the pvc pipes (it was more than time to replace the backwash and overflow pvc pipes and valves). I called Pinch A Penny again, requesting service I was told they might be able to get someone out tomorrow (06/27/14), if not, definitely on Monday 06/30/14. Once the service had been performed they would call me. I waited all day for that phone call, no phone call was made. I called them about 4:00 pm and was told, "oh that is Jack's route, he usually stops in after he is done and I will call you back after he comes in". I am still waiting for that call three weeks later. I think I have been more than patient with this company.