Coastline Heating & Cooling

At first the customer service was very good, however now that I have replaced everything and the unit is still running non stop. I have had no show service calls. My calls go unanswered and when I finally do hear from someone I am told that the technician (David) has tried calling me several times and even went by my house. NOT!! I was told by the technician (David) that he has over 30 hours invested in this unit and doesn’t know what else to do. I don’t know where he got 30 hours from. If he wasn’t sleeping in the truck (while another technician did the work) he was telling tall tails of his bedroom antics, hunting stories or dropping coils. For which now I am suppose to feel guilty that they have had to comeback several times. We did exchange words and he hung up on me. So this morning I went to the office to talk to the owner (who was not there) so I talked to the office manager who only talked condescending to me and ushered me out of the office because the technician (David) was being belligerent. I waited for the owner in my car for over an hour only to be told that she shouldn’t have to deal with situations like this. That’s why she has an office manager and an assistant. No apologies have been offered, only defensive maneuvers, finger pointing and blame have been done. I am suppose to have more warranty work done tomorrow by this company with a different technician. Please say a prayer for us. After I posted this review, I received this private message from the assistant (who happens to be David’s daughter) demanding I remove my review. I did remove my review from Facebook as requested then received another message from the assistant stating that I did not cooperate and they were not going to service my system any further. Next call better business bureau I do have screen shots of the corresponding messages from the assistant

David M. from Coastline gave me a second opinion, for free, and did a complete check up of my A/C system. He checked every inch for leaks with a sophisticated device, and even cleaned the unit and showed me the vacuum container and what came out of the unit. He found it was dirty but absolutely nothing else. This was AFTER Direct Heating and Air had supposedly cleaned it the day before, and said they had to add coolant and told me that it needed a new coil and was leaking oil, coolant, and full of rust, etc .. for $1900. This unit was not even 4 years old and is still running just fine (4 months later). After I told them I had the security cameras on them during that call, they refunded all of my money. Which was the reason I called Coastline, who were recommended by my neighbor, who is a realtor. Coastline offers a $168 service agreement for two cleanings a year and no trip charge 24/7, which I am going to take and request David M as the Tech. They actually seem to be an honest company which is SHOCKING in this area. David M even came and put up my and my neighbors hurricane panels prior to Irma. How nice is that?

Perfect service. Very nice people. The Owner was envolved and gave a very good price. The Technician showed up on time.

I called Coastline talked to Jessica and she sent a repairman and he arrived in an hour and our unit was fixed that night. We will need a new air conditioner soon and Coastline is the only company I would hire

Joe has not refunded me the money for the thermostat, after it was promised twice that he would do so. The stat was returned to his office in perfect condition and never installed. Linda signed the receipt that she did receive it. Had to involve my bank to get it refunded.

They were professional, courteous, and did the work promptly to my expectations. I would highly recommend them.

Great Service. Installation team worked well to complete the installation in a professional manner. The really did a great job and provided just the right equipment needed for my home. Easy to work with. Clean and organized work by the installers.

They arrived on time around 8:30AM and started removing the old unit. The new unit was installed and running 4 hrs. later. They cleaned up and hauled the old unit away. Their price was very competitive, response was quick and the workmanship appears to be very good.

First off, let me say that i was very happy with the work that Coastline, headed up by A/C Joe ..provided! Joe has an unbeatable price for us seniors (i got 3 quotes)..and within 2 days, his crew was out (3 guys for the tear out-2 remaining for the install) and had enough work done so that they could have the new unit on before it got hot in the house, meaning by 1:30pm the same day! That's a big deal! There were a few items that were left to be done by the end of the day, and they were expeditious in most of the follow-up in the days/weeks that followed. One item (the doghouse) took quite sometime to wrap up, but I educated my-own-self on the whole process..and was able to maintain patience during that time..plus his guys are good..and fun to chat with! They only have about 6 employees..total; and the other companies who I got quotes from predicted disaster with such a small company..then one finally masquerading as A/C Joe..hoping to trick me into giving THEM the work! Those companies were wrong. Let me re-iterate that we were very happy with A/C Joe & Coastline..and the only thing I'd recommend to them is an upgraded level of communications when business is hectic; but that said and understood..you can bet my life that you'll be happy for giving your a/c work to A/C Joe and his crew at Coastline A/C, because here in South Florida with the heat & humidity..many times we are talking directly about what affects peoples lives. That day of the tear out/install went up to 94 degrees..and high humidity..and their focus and dedication to getting us up and running on the new unit before it got hot inside was, to me, very much appreciated.

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Prompt, efficient,courteous and price was excellent.

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On time, best price, responsive service.