Coastal Pool Service and Maintenance Inc

I had 2 issues and when I tried to discuss them with them they basically refused to talk about them. All they said is if I refused to pay them they would sue me. They also was it provide me with a document to take to water department for an adjustment on my water bill and whenever I called about it I was told it would-be coming. They never sent it all I was told that It would be sent on June 6 it never came.

During the sales discussion we told Randy the contractor multiple times that we wanted darker grout for the tile around the top of the pool. He even noted that on his paperwork. During the work he never showed up due to a car accident he was in. I told the worker dark grout no white and he nodded and said Si’ *****’. The tile came out great but the grout was any where between very light gray to black when it dried. No uniformity at all. I believe it was mixed too thin. Also there were spots of white pebble tec on the pool deck in many places. When Randy came out to check our complaint he disregarded our thoughts and didn’t see a problem. I asked if he had a stain product that would darken the grout when applied and he wasn’t aware of anything like that. Later one of his employees clued him in to a product and it was dropped off at our place. Randy told us he would send someone out to apply it. In the end after being told a second time he would send someone out I drained the pool down and and did it myself. After about 12 hours work It came out perfect. All of this plus very poor communication makes us say beware of this contractor.

Poorly, not only did contractor do the wrong color, once they corrected and resurfaced with correct color, the contractor damaged lanai screens, lawn, pool light and did not complete tile work, concrete work where ladder was and paint the deck. I tried to get contractor to complete and correct damage and was told by him it would be corrected which it has not. I would appreciate someone from Angies list to contact me to hopefully mediate a resolution