Upholstery Cleaning, House Cleaning, Carpet Cleaning
About us
We are a fun loving, family owned business who cherishes our family, friends & community.Who prides ourselves on providing top quality service. Give us a shout!
Business highlights
22 years of trusted experience
Services we offer
Carpet Cleaning, Tile & Grout Cleaning, Upholstery Cleaning and Housekeeping
Hired the company to clean our Sherrill sofas in June 2013. He did not read the cleaning label or do a test area. The sofa turned brown stains. Mr. Johnson attempted to remove the stains on 4 or 5 occassions thru the end of June.. Finally told me he could not rectify the problem and would have to have the sofa re-upholstered. Since then he has not returned phone calls or returned . He has had his girlfriend call us on several occassions but nothing has happened and she has hung-up the phone the last two times I called her. She told me she was a little annoyed with me. I went to Mr. Johnson's home on Nov.14th and he told me to basically to take a hike and sue him. The offer his girlfriend gave to me was $200.00 which will not even come close to purchasing the fabric let alone the labor needed.
Description of Work: Was hired to clean a sofa and did not read the cleaning label or do a test spot and turned the sofa brown stains.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
Response from Clean & Dry
When we first got to [member name removed] house there was already a slight discoloration in the shirting of the sofa. We attempted to clean the sofa, immediately the sofa began to brown and discolor. This is a very unfortunate circumstance. We value [member name removed] business as we do all of our customers. We live and raise our children in this town and would never intend to harm/hurt any of our customers/neighbors. In over 12 years of serving Lee, Collier & Charlotte County we have preformed thousands of jobs for satisfied customers and this is our 1st complaint. We feel we did all we could do within reason to rectify the situation. Why [member name removed]would use a fake name on Angie's List, fail to disclose to us that the couch was over 25 years old or disclose that he was looking for over $2,700.00 in compensation says a lot about [member name removed] character.
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Service Categories
Upholstery Cleaning,
House Cleaning,
Carpet Cleaning
FAQ
Clean & Dry is currently rated 1 overall out of 5.
Sunday: 9:00 AM - 12:00 PM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
Clean & Dry accepts the following forms of payment: Check
Yes, Clean & Dry offers free project estimates.
No, Clean & Dry does not offer eco-friendly accreditations.
No, Clean & Dry does not offer a senior discount.
No, Clean & Dry does not offer emergency services.
No, Clean & Dry does not offer warranties.
Clean & Dry offers the following services: Carpet Cleaning, Tile & Grout Cleaning, Upholstery Cleaning and Housekeeping