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unknown

There was a lot of confusion in the beginning as to when they were going to start. The actual laying of tile began on the day that the tile was originally to be finished. The tile looks great now and was laid well. There is a broken tile that has not been addressed that butts up to a doorway making it quite obvious. The original price I was quoted was about 80% of what the total cost came out to. Extra charges were added to re-install the toilets that they removed, install baseboards (new ones because the original ones were destroyed in areas) and labor for the extra time spent on the job. Overall, my biggest complaint is that someone flooded the master toilet and left the mess for us to clean up. When we arrived the mess was in the toilet including a carpenter's pencil. They did bring a plunger to get the toilet working again but it was very slow. We called a plumber and 85 dollars later, the plumber had the toilet working perfectly and the carpenter's pencil had been dislodged from the sewer pipe under the toilet. It was very unprofessional the way the whole situation was handled. There was never an apology. John will do a good job installing your tile. He is really good at his job. I suggest getting a a invoice for work ahead of time, including a time line for the work and how any extra work would be charged before hiring him.