Mr. Rooter Plumbing of Saint Augustine

Description of Work: Leaking kitchen faucet

Description of Work: Provider came and provided me an estimate for the installation of an Aquasana Whole House Filter and Simply Soft Descaler. There was no charge for this service but I found the price quoted too high. Service technician was very courteous and professional.

Description of Work: Very prompt and professional. Friendly. Got the work done in a timely manner. Reasonable rates and easy to reach.

Description of Work: replaced a leaking kitchen faucet and PVC pipes John Kenny was the service man he was fabulous.

Description of Work: |Warning! Always take before photos when you have work done, even with a reputable company - I'm glad I did. And if you're ever told "white and gray tiles are easy colors to find" for replacement, don't believe it! New tiles aren't even the same size or thickness as those used in the 1960s. |It was supposed to be a 3 day (M-T-W) job beginning August 4th - re-plumbing our home via the attic as house is on concrete slab. I was excited after dealing with 10 years of rust from the old iron pipes staining shower walls and toilet bowls all the time, plus low water pressure through the rusted clogged pipes. It meant emptying bedroom and hall closets and clearing things from some kitchen cabinets and a pantry wall but it would be worth it! WE had 2 weeks before company was coming so should have been able to get the holes patched up with drywall and painted and replace bathroom tile that would have to come out in order to reach the fixtures from behind. |Let me start by saying that both men were friendly. One man had come the week before to discuss what and how my husband wanted things done and then would send us an estimate. The work on the estimate was pretty vague and he hadn't included installing some new faucets we had for the bathrooms, and running a new drain line from a slow bathroom sink. He came out and looked at it again and the first estimate went up from $4700 to $5200. |Two plumbers for this job and now without my husband here, one said they had to do some things differently from what they had told him earlier because it was the "only way" to do it. The "differently" should have been done better. They were ready for their second/final check Wednesday. When I asked if they should wait for the check until after the inspection, I was told that the pipes were holding pressure and the work was done, so they were to be paid. Actually the slow sink line hadn't been fixed as a stack couldn't be unblocked and he would have to get another estimate on doing that and come back. So they left me with a master bathroom sink that I couldn't use, and a wet black mess on the closet carpet after one turned on that faucet to check the line and the water spilled from the cut, semi-capped drain pipe. (My husband spent several hours, but got that stack line opened up himself. He also said that someone would call about the inspection and that they would only have to look at where the outside line went into the house and I wouldn't have to be home - the inspector would leave a paper on the door. Didn't sound right to me. That night the valve behind one of the toilets was leaking. Too many problems to list, but included that a permit was never posted, even though I had asked about it twice, tiles knocked out with a hammer instead of cut with a saw, faucet removed with a grinder leaving cuts in countertop, fixtures not properly installed, pipes placed outside walls instead of within the walls. insulation from the attic falling through onto the hall carpet and them walking back and forth through it (I had told them that my granddaughter crawls on the carpet sometimes and she didn't need fiberglass in her hands and knees, but they only used a dustbuster to clean it up.) and more problems I could add. |Before I called them the next morning to tell them about the leak, I called Putnam Co. to schedule inspection myself because I wanted to be there. They didn't have an application for the permit! I immediately stopped payment on my 2 checks that totaled $5200, and then called Mr. Rooter. A very nice lady wanted to check with the county in case they had "messed up". When I was called back she said Mr. Rooter had "dropped the ball" by not getting additional information for the permit paperwork back to the county. I told her I had stopped my checks. She asked me to undo the stop as I would have to pay for any fees their bank charged them. I told her I thought they should pay me for what it cost to put the stop payments on. Several phone calls back and forth and a supervisor was supposed to come out Saturday or Sunday when my husband was home to look at the work and would have everything fixed and call for the inspection on Monday morning. I told her what needed to be redone could not be done in one day by one man. They did get the permit finally and left it on our door. |The Supervisor called and asked if one of the original plumbers could come back with him. I told him I didn't think that was a good idea. Supervisor looked at the "job" and said he'd be back the next Saturday, when my husband would be home again, to do the work. He was nice and friendly as well. Even stated that he wouldn't have work done like that in his house. He came back on Saturday, Aug. 16th with two men, including the one I didn't want to return - he didn't have anything to say that day, friendly or not. They worked from around 9:15 to about 6:30. The only thing they didn't do was try to run the line to the kitchen sink inside the wall instead of behind the refrigerator and through the inside of the kitchen cabinets. The supervisor said they could do that but they would have to cut out more drywall. That didn't bother me - we already had 8 areas of drywall to replace. But he talked with my husband and they decided that if we replaced out cabinets within the next year Mr. Rooter would come back and move that water line behind the cabinets like it should be. I asked to have that in writing,. but didn't get it at the time - apparently a big mistake. |Supervisor called Monday about the inspection date. I told him that the pipes were still "clunking" behind the toilets when they re-filled. It seems when the original plumber was bracing the PVC pipes with a cross piece of wood, which he hadn't done originally, he just wedged a piece of wood between the pipe and the drywall without securing it. Tuesday the supervisor fixed that, but one of the screws came all the way through the drywall to the other side which I didn't notice at the time. The man who came with him told me a couple of places to check for the tile, but I had no luck. They waited for the inspector for a while but then went to get a part for the new outside faucet they had installed that was bent and they hadn't noticed. The inspector came while they were gone, of course. He said he DID look inside houses when he inspected. And except for pipes by the washer that hadn't been insulsted it looked okay. He never did check the work in the attic though. Of course the new opening that had appeared in the seam of the AC ductwork by the attic access opening wasn't part of the plumbing job anyway. We have that temporarily sealed with duct tape for now. I guess we didn't need to go to the trouble of providing a big fan to help with the heat in the attic for them after all. If it was an accident I should have been told and it should have been sealed up by the plumber himself! |Anyway, the supervisor knocked $200 off the bill for the countertop, but said the company wouln't pay my stop payment charge of $35. The money will buy a new countertop, but won't help with the time and labor to install it. He also said to call when we had the tile replaced and he would install the tub handle and spout. I wrote a new check for the $5000. My husband was just going to put on the spout himself, but the installed pipe for the spout was too long and the threaded part had to be cut off too short in order for the spout to fit against the tile. The supervisor had the same problem and had to fix it twice himself I called him to come back. That was when I reminded him that he was going to give me the one-year kitchen sink line moved deal in writing. OH, NO. That was only a one time deal for that day. He talked to my husband and they decided they just wanted the job over and done with. I called my husband and he said that's not what he agreed to. Why would it have been "replace the cabinets within a year" if it was a one day deal. Right before my eyes the supervisor was becoming just like his unethical workers. Up to now he had been very polite and helpful and worked hard to fix the mess the first 2 men had left, but I guess without a man around the house, things change. So, that is why I've decided to post on Angie's List. The 3 days job ended up taking weeks. |The courteous lady on the phone said they want to keep their customers' business. But I expected much better from what I thought was a reputable, large, licensed company. A receipt says there is a 3 year warranty on their work, but we will ever call them back if I have anything to say about it. Once burned . . . .

Description of Work: They fixed a leak under my sink.

Description of Work: Replaced my water heater with a new Rheem top of the line 40 gallon water heater. I believe the price was a little high but when you have water coming out on your floors you sort of between a rock and a hard place. I'm going to chalk this one up as a bad situation that could have been a lot worse.

Description of Work: Replaced thermostat and heating element in hot water heater.

Description of Work: Replaced the drain basket for the kitchen sink.