George's Appliance Repair

Contacted them in February 2022 to repair my Viking refrigerator that was having trouble holding temperature in the freezer. It’s now May 2023 and the issue has still not been resolved. It’s impossible to get updates or communication from anyone at this company. Their M-F business hours are listed as 8:30am - 4:00pm but they purposefully don’t answer the phone until 10:30 in the morning. They also shut their phones off after 3:00. They’ll schedule service appointments AND provide a two-hour arrival window, and then just never show up. They claimed that ordered parts were “backordered”, with no estimated time of arrival. I finally called and demanded to speak with Jason or another manager… and *MAGICALLY* the part that had been on backorder for well over 14 months was now due to arrive in just a few days. Shockingly, the part did not resolve the issue, and I’m exactly where I was when I originally called George’s for service in February of last year. In my entire year and a half relationship as a consumer with George’s, this morning was the first time I’ve had the pleasure of speaking with Tom, who introduced himself as a service manager. Over a year and a half of back and forth, hassle, broken promises, missed calls and missed appointments, today was the first day a manager became involved - this is embarrassingly unacceptable. To make matters worse, Tom’s response was not apologetic or understanding, but rather a call to inform me that “we don’t want this repair any longer”, and requested to “get off the line”. It’s painfully obvious they are not equipped to service high end appliance brands, and will tell you as such. If you’re in the market for a company that will negatively affect your mental health, then look no further than George’s Appliance Center, Inc.

We were having a problem with our washer making a loud noise so our home warranty contacted George Appliance. They sent a tech out and said we needed a new cam and a shaft, this was November 4 and was told we would have the parts in 5-7 days, well 7 days went by and nothing not even a phone call so we called there and asked if the parts were and the receptionist could not answer so transferred my call to the owner who was very rude and said that due to Covid it was going to take 30 days to get the parts so in the mean time we had to us the laundry mat. Well 30 days went by again no call so we called George Appliance to see where the parts were and still not in. It took 2 months to get the parts, in the meantime laundry mat here we come. Well we finally called our home warranty to find out what was going on and they said they would call George Appliance to find out and we were told someone dropped the ball. In January we finally got a call to set up a time for the tech to come out to install the parts and we asked the tech to start the machine up to make sure the sound was gone and he told us no he didn't have time and was very rude, after he was done he blamed us for the machine not working, so we called our home warranty company and canceled it all. I will not have George Appliance work on anything again. They don't know how to return calls or even keep customers informed, and when their tech is rude there not for me.

George is a can do guy and does a great job with installation and clean up. He was able to do what others could not. George is a true professional and I would not hesitate to work with him again or recommend him to others. Outstanding service.

The repairs went very well. The technician (Ken) explained everything he was doing and demonstrated how and why the unit was not working. Ken also determined that the refrigerator fans was not working properly and would order one and schedule the service call as soon as George’s Appliance repair got the part. The normal service charge is $69 I told the owner he could charge me $89 since we were located outside their service area. THE FOLLOWING IS WHAT ANOTHER REPAIR SHOP DID A YEAR AGO. I DON’T FEEL THAT THE UNIT WAS CORRECTLY FIXED BEFORE. A year ago refrigerator was under a service contract. The issue then was a frozen evaporator. I could not choose the service provider then. They could not determine the cause, but could only melt the frozen evaporator at that time. They had reasons that they could not properly determine the cause. It's a Sears Kenmore Elite model. With the freezer on the bottom. I need someone to determine the problem and fix it not just treat the symptom.

The price was reasonable. We shopped around and they had the best price so they came in and fixed it. They are an A. we lived here before but we moved back and we called them. The fact that they are still in business after we were gone for 10 years. We shopped around and considered doing it our selfs. But for their price it was not that much different so we let them do it. They came the next day. They ordered it they said it would take 3 days, and the 3rd day they were here. They were here when they said they were going to be.

I originally wrote a positive review of this company on Jan 21st of this year. I had a water dispenser lever broken on the door of an LG refrigerator. While initially positive, subsequent events have led me to reevaluate. The initial problem was a screw that was holding the lever in place breaking away from a plastic frame on the inside o the door. The frame alone could not be replaced as it and a wiring harness came together. Part was ordered and received. Old frame and harness was removed. New frame fit but when re-hooking the new harness to the existing ice maker, connections were not the same and ice maker started spewing crushed ice. Repairman decided to use the original harness with the new frame in order to get it to work. New harness was useless. After leaving ice maker would not recycle. Ice would be made but not drop unless recycled manually. Repairman returned and said I probably need a new ice maker. Part ordered and received. New ice maker did not fit the old wiring harness. Part re-ordered and received. Problem seemed to be that the model number on the door was at the end of a run and new model parts were used. New ice maker installed with old harness. After leaving ice maker would not recycle. I gave up and for the past month have just been recycling the ice maker manually. Until yesterday when when an error message appeared on the digital readout on the door. Called LG and they said the message indicated that there was a problem with..........wait for it..........the ice maker. Not sure what my next step is going to be. Old repair company, new repair company, new refrigerator????? All this started with a broken screw........rest of refrigerator was perfect.

I called George's Appliance and TV Center on Monday to schedule a repair on my stove. I left a voicemail message and my call was returned within a few hours to discuss my needs and schedule. They were able to schedule me for Wednesday the 4th of February - On Wednesday, the technician called to let me know he was on his way and arrived promptly. He was able to easily identify the problem and correct it within about an hour. He was polite, knowledgeable and speedy! I would definitely use George's again.

They called to set up the service appointment. They called on the day of the appointment to confirm the time. They arrived exactly when they said they would. They had the parts needed to make the repair. They were in and out in half an hour. The serviceman was very pleasant, cleaned up after the work, and was a great representative of George's. They were great.

He was very informative and kept the cost as originally quoted.

I called George's in the morning and they sent someone to do the repair in the afternoon. They showed up at the appointed time and were here for a total of 28 minutes and in that time diagnosed the problem (heating coil on dryer), did the repair, accepted payment and left. The bill included the price for the part, service call, and to my surprise, despite their representation in their Angie's list ad that labor is included in the service call, a labor charge of $30. I called the office the following Monday, and they told me that the service cost applied to labor for the repair only in the case of the need to come back a second time to do the repair. I felt ripped off by the extra labor charge but was told that was the way it worked. They are misrepresenting their labor cost issue in their Angie's list ad. I wanted the $30 labor charge to be refunded but was unsuccessful.

Excellant overall. Price was a tad higher than from prior service from a competitor----BUT the competitor did not repair it and suggested we buy a new washer. SOOO I guess overall the tad higher price was a cost saver in the long run! Thank you and will use this company again.....

I called George's at 12:00PM and they had a repairman there in two hours. The staff taking the call were very helpful and found a repairman to do the work. Tony was courteous efficient and got the job done in short order. Our refrigerator was dead and Tony brought it back to life. Thanks Tony and all involved!

Georges replaced the shocks on the new machine after giving me an estimate. Machine now works like new. Service was excellent They showed up as scheduled and took care of the problem.

I got George's Appliance repair from Angies List. I called. The person that answered the phone was very pleasant. He asked me to describe the problem. We then set up an appointment that met both of our schedules. The morning of the appointment day, Kevin the tech, called to say he would be there between 2 - 4 o'clock. He arrived at 2:15. He was clean and neat., very personable. He looked at the washer. He had the parts needed for the repair and was finished in no time. I then asked if he knew about ice makers. He said he would look at it. It needed to be replaced. Lucky for me he had a replacement in his truck. He replaced the ice maker. He cleaned up after himself, then left. I highly recommend this company and I will definitely use them again if needed.

George arrived as promised, assessed the problem and immediately ordered the necessary part. He said he would return on monday between 11 AM and 1 PM and did so. Courteous and professional with no wasted time. A fair price for parts and labor, was charged.

It was a reasonable amount. I would refer them. I felt it was a fair price. The guy who came here was excellent.

The service tech came in took a look at the appliance, Knew exactly what to do. Fixed the problem and all is fine now

My overall experience with them was good. Their service is good. They are very prompt and they do what they say they are going to do. I would use them again in the future.

Something wasn't draining appropriately in the appliance. There was ice everywhere in the freezer. They fixed it so it would drain correctly. It was a medium-sized refrigerator. We didn't have any trouble with the appliance afterwards. They did exactly what they said they would do.

I was very satisfied with the work they did. It was a reasonable price and happy with their work.

I called George"s about 9:30 Saturday morning., explained the problem. I was told someone would be at my house by noon. At noon exactly Kevin arrived. I explained the problem. He told me what he thought it might be...a faulty water value...and went about taking out the old one and putting in a new one. That did the trick...and we now have ice cubes again.

They were really great about answering our questions, they sent a tech out, they were on time, and they were very friendly. They made me very aware of the pricing.

The repairmen at Georges are very good at their job. My clothes dryer was the third appliance repaired by Georges. I have also had a refrigerator, and washer repaired by them. Every time I have needed their services their repairman was either on time, or called to say he would be held up briefly at another job. Every appliance was diagnosed in rapid fashion, and fixed almost as fast. What more could you ask for?

Very, knowledgeable, neat. This was your referral.

He told me he would not install anything that he did not sell directly to me.