Alan's Roofing Inc

Within 5 years roof started to leak in previous spot and a couple new ones then after completing job without consulting me decided to add $4000 to bill 6 months later that was never mentioned before roof was installed and they decided the best way to get money is to sue my disabled 70yr old mother who had the government help here get the roof in the first place due to financial difficulties. This company is dirt do not hire.

Contracted company Jan 2015 to replace roof. Did not finance paid in full. Everything seems fine at first. After less than a year roof seals were failing and had to be repaired. Another year later more seals failing. Instead of cutting and repairing TPO, they just put silicon over failing seals. Poor workmanship resulted in several areas of roof pooling water. Result of pooling water trickling totally destroyed sunroom roof. May 2018 called for estimate of sunroom roof (12’x24’) and repair, again, of installed roof. Rudy came climbed half way up a ladder too pictures. Never got up on roof to inspect damage. was then quoted for 530sqft. When I asked why I was being quoted for almost double the size of roof was told we can’t make money off of small roof so we increase the size to make profitable. Wanted to charge me almost $4000 for 12’x24. Was not willing to pay that much, but still needed roof they installed repaired. For almost 3months straight called repeatedly to get someone to come fix roof. Even requested the company owner to call no response. Dave Mura Would not return calls, or answer texts. After 2.5months he calls and says someone fixed it. Never called to setup visit just sent someone to my house when no one was home. And once again just threw silicon on pooling areas and said it was fixed. Yet roof still leaking water. Now the water started leaking inside main house. When I finally got in touch with Dave Mura he said “I’m not gonna fix it if you aren’t going to pay” mind you roof was still under warranty. After he apologized for being rude he said someone would come to fix. another month went by with nothing. And when crew finally showed up, gave no advance notice just showed up one day. Went up on roof to document work, when workers pulled up 3year old TPO, the pooling has turned the wood black. It was totally rotted. And Fernando the roofer actually said to me “this was done properly when it was installed, at the time we were still experimenting with TPO. I was stunned that he admitted they didn’t know how to install properly. After repairing it properly and not just patching with silicon. Sunroom roof stopped leaking, and remember they said their roof did not cause sunroof damage, but now it not leaking. Safe to say their roof damaged sunroom roof. Now 4mnths later and water once again coming down the walls in main house. Called Dave Mura, phone rang twice and sent to voicemail. So I’m pretty sure he declined the call, so I sent him video of of water running down wall, no response. Called company phone number explained what was happening and needed someone to call me back and come fix, no one returned my call. Called 4 times on 12/20/18. And they will not call me back. At this point I will be retaining a lawyer. And I have video and pictures of the poor work, as well as texts between myself and Dave Mura showing timeframe between requesting the work in May, and nothing being done until August. I was hoping Alan’s roofing would just do the right thing and replace the roof properly instead of having to take legal action but it doesn’t seem like that will happen Sent from my iPhone

Corey did a complete inspection and told us the cost, scheduled the job, and said it was guaranteed. First, did not show up as scheduled. When we called to enquire, said job was done. Then they rescheduled. But did not show up. Then they called to pick up payment for the job they thought was already done. Finally, a guy came to do the job 4 weeks later. We were guaranteed the leak would be fixed for over $2,000.00 cost. When it continued to leak the worker came back and blamed it on carpentry and said they couldn't fix it. That was it! The carpentry repair should have been mentioned and included. Now we paid over $2,000 to still have the leak.

Alan's Roofing came by and inspected the attic and roof. He said it was going to be a job where they would have to match and replace shingles and would cost $1,300. I'm an elderly man of almost 70, so I didn't go on the roof to check. When the time came for repair, two guys came with one 4 x 8 piece of plywood and fixed it. From pulling up to our home to driving away was 40 minutes. When I complained the price was too high for 40 minutes of work, they said it was the quality not how much time it takes! BEWARE! This company will rip you off!

Working with Alan's Roofing and Cory (Salesman) was an absolute pleasure. Cory explained the entire process after having walked our roof for at least 20 minutes, examining the entire roof. When the crew arrived to install the roof I was concerned that 4 men could complete the job in a timely manner - but I was pleasantly surprised. They were organized and kept the site neat and clean while making quick work of the job. I am extremely pleased and satisfied with the work performed and the entire experience dealing with Alan's Roofing. I highly recommend them.

Nightmare. Was supposed to match garage roof, did not. Salesman assured us it would. Wrong style and color. No supervisor on job for 95% of it. No roof inspector came out, permit on front window still unsigned. No final bill. Was trying to resolve issues, paid balance and 3 days later get letter from their attorney making threats and adding attorney fees and interest for another bill. Never came out with magnet sweep to pick up nails as promised. Still finding nails in yard and in my shoes. Stuck with an ugly roof that does not match beautiful garage roof. None of the workers spoke English, laid around in yard for 4 hours sleeping waiting on a few parts for vents. Superintendent Jason was a good guy, trying to help us resolve issues and make it right but I guess he was over ruled.

They were very professional and quick

Roof was finally installed on March 9, 2016. No one from the company followed up with me for quality assurance or satisfaction and when I was finally contacted by the company, they were calling for remittance of final payment. I let them know that a couple of the shingles weren't laying down and the contractor told me that it would take three weeks for them to lay down. I let him know that's great, because it's already been three weeks since the install. Contractor was supposed to show up by 6pm that evening to fix the issue and receive payment. I waited until 7pm for him to show up and then had some errands to run. When I returned, I found the bill attached to the front door with comments on it saying "possible nail pop". I figured they were going to fix it and I didn't follow up with them. I was contacted on 4/13/16 asking for payment. I let him know that the issue had still not been resolved and he let me know that he would be there by 6pm that evening. Contractor showed up at 6pm asking for the check. I let him know that he needed to resolve the issue with the shingle. He went up on the roof and tried to nail it down. He let me know that it's purely cosmetic and not structural. I'm not used to shotty work being done for me and I expect things to be done correctly. He said that he would go back to the office and put in a workorder to get it fixed, but would require the check immediately. I was told by the sales guy that I would not have to pay until I was satisfied with the job and I kindly let him know that he can have the check once the issue was resolved. The contractor wasn't having it and said that the only way he would fix it is if I pay them first. He then instructed me that if I didn?t pay immediately, he would put a lien against the property and that I would be responsible for all legal fees associated with it. I am fully willing to pay for the work and I?ve had the check ready in hand for almost a month now, but I need it fixed. Contractor kept saying it?s a warranty repair. To me a warranty means if something goes wrong after the work has been completed; however I don?t believe the job to be completed until both sides agree that the work has been finished. I would not recommend Alan?s Roofing and I will not be using them for any of my other properties. It?s sad that a company would risk bad publicity over something so simple to fix. They have left a bad taste in my mouth and I wish I would have gone with Total Home Roofing or Collis Roofing.

They replaced roof and in the process damaged and installed the wrong product put insulation in the wrong side of the house. and damaged property. They did not stand by there product or labors also BEWARE they hire subcontractors and they did not know what was going on major damage to property and horrible customer service....will never recommend this company have had several people ask about if I new a good roofing contractor recently and I tell them no I don't but I no one to stay away from ALANS ROOFING

punctual, persistent despite a tropical storm in the middle of repairs

It went good. It took them 2 days to do the whole job.

I got a quote from a different company that was much lower. He wanted me to buy a part that wasn't needed. He quoted me $500 or $600 and I got it done from the other company for $100. I would tell other people to make sure they get other quotes before they accept their work. He was very congenial. He went up to the attic and did what he had to do and came back and wrote up the quote. That part of it was all right. We had a tough time getting him out here, too. Once we got an appointment, he was punctual. I probably wouldn't get another quote from him in the future. Approximate.

OK i was suppose to have a $500 wood credit they showed up with 2 8x10' planks they did not replace all the rotted wood a month later had a leak they did not replace all BaD wood I had to go to home depot when they where doing the job and purchase 5 8x10' planks which was not enuff to replace all the bad wood deducted from my bill.

A week later I asked them when they would fix the chimney and they said they said they did not want to tackle the job. End of story.

He came out and gave me an estimate of $5000. He fixed it, but didn't include the lamie. I showed him the contract and he said we are not going to honor it. I have no idea why he didn't include it in the contract but included it in the estimate. He also tried to charge me extra money for work. He tried to charge me because there was an extra layer of shingles. They now called and stated they are going to place a lien on my home. He told me that my lamie was included, but then he stated it would be extra. I was conned. He gave me one thing in his word, then stated something else in the contract. He said the back part was not included in the contract, and you stated it was, and they are not going to honor it. They tried to charge me for extra shingles and extra wood. He inspected it thoroughly, and I should not be penalized for this.

Their price was comparable with other neighbors,who had used them. I had received lower and higher estimates, so I chose to go with the middle price, especially since I had seen the other homes they had reroofed. I received a $400.00 Discount, which brought the price to $9,680. Re-roofing is a messy job, so I believe their workers were about as neat as could be expected while taking off the old roof. One Hint! Re-roofing can be noisy!

I called 3 contractors for estimates to replace my 15 year old roof. Alan's roofing wasn't the lowest bid but provided a much better quality product for the price. I was very pleased with the work and would recommend them to anyone needing a new roof.

't know y said "After they put in roof, my double wide mobile split in half, at places almost an inch! In 12 years of living here they "said not my fault, the house has settled. BYE. After months of coversations I called Owens Corning because I had a lifetime warranty. Who's life I don

The job took several weeks to complete a 90 square roof. Company sent only 2 guys to do the roof, teardown, replacement, and cleanup. Cleanups took 3 hours at the end of the each day which killed a lot of roofing time. It took the 2 man crew 14 days to complete which should of not exceeded a week as they informed me. (The weather was good with no rain). The teardown debris was piled up on the lawn "in the HOT sun" all day, which damaged several areas of my new sod lawn installed several months earlier. I noted it to them and nothing was done to repair it. They tore and damaged several gutters, which they did replace the damaged ones, now the others don't match. Why did they not remove them is a surprise to me. The singles that I requested had to be ordered, which was not an issue with me to wait for them to come in. Communication could also be better. The 2 man crew showed up, knocked on the door and mentioned they were here to begin the roof. I never received a call from the company that the roofers were to begin that day. A job like this required at least 5 to 7 guys, to tear down, replace, and a constant cleanup ground crew. I confronted the salesman that a job like this required a good 5 to 6 guys, plus a ground crew to clear up the debris while the old roof was being torn down. All I got was excuses. At the end the roofers hired a ground person to perform cleanup while they were tearing down. All the homes in my area are approx the same size, and many roofs have been replaced with 5-7 man crews and completed within a week. When Alan Roofing did the home next store to me, there was a 7 man crew for the job. Why they only sent 2 is a matter of cost? Wood Replacement if needed: If you contract with a roofer, most roofers include the wood if required. Alan did not on mine. There is a discrepancy in what i calculate and they calculations. Job was completed and needed some adjustments. The quality of the job I would rate a 3.5 out of 5. This job took On the final days, they Install New

Overall everything went well. The only thing that went wrong is that they showed up without us being notified that they were coming to start the roof. It worked out fine and they were very apologetic and were going to leave and come back another day but even though we were surprised we were anxious to get the roof done. They did a really good job and cleaned up nicely. Very organized.

They were very very good. I'd definitely reccomend them. They were very courteous and very thorough. I actually got calls from people in the area that wanted to know who did my roof.

it went very well. We made an appt. for them to give us an estimate and they were on time and professional. They gave us an approximate start date and they started before the expected date. They finished in 2 days, and cleaned up all the debris. We rec'd the final bill about 2 weeks after completion. I used this company because of referrals and an excellent BBB rating.

We chose this contractor due to the reviews on Angie's List and a long standing reputation in the community. However the project was plagued with a lack of communication, management and follow-through just after the contract was signed. Below is an outline of our issues with the project: - Less than 24 hours notice of project commencement, despite promise of at least 1 week notice. - Ridiculous amount of nails plagued our yard during the entire project. While we understand the comments about “a few will escape them”, the amount of nails left each day was unbelievable and very careless. The crews need to understand that these are people’s HOMES. Children and pets can be extremely injured by this type of carelessness. We cannot leave for a week to a hotel during these types of projects and we expected that the crews were aware of the need for scrutiny. - Gates to backyard left open (always closed and clipped) after crew left – our dogs got out, ate roofing debris and were sick for appx 12 hours. While Ron did his best and was very nice about this ordeal, it would have meant a lot more for an owner or manager to say, “oh my goodness, this is totally unacceptable, I am so sorry”…. etc - Roof leak DURING project: Extremely concerning and disheartening still to this day. We are hoping to believe the problem was completely fixed and won’t have any more issues, but does not lend itself to trust the workmanship. Same additional issue as above – would have been nice for someone at the company to step in and care. - The crew that returned to fix unattended items on the roof did not show up on the Friday as Ron advised. Instead, they showed up at 7:45 on Saturday morning. They honked the horn, jumped our front gate, proceeded to enter our backyard, work on the roof and left. THIS WAS UNACCEPTABLE. We were extremely alarmed and I almost grabbed our protection piece, had I not realized it was them. Not safe for the crew and just incredibly unacceptable. - Crew had to return another time for unknown reasons to us and we were not advised they were coming. We merely saw them for a split second from the back and they were gone.Inspection time was not advised to us and he entered the property without our knowledge. Again scaring the crap out of us. - Ron submitted the invoices mid-day on Thursday the 10th. Then proceeded to text me on Saturday morning at 8:50am asking if he could come to the house to pick up the check before noon stating his“boss is starting to hound me”. Seriously!? - We submitted all of the above via a letter after the project completion along with our complete check for over $16,000. WE STILL HAVE NOT GOTTEN A MANAGER OR OWNER TO CALL, EMAIL, NOTHING! DISGUSTING! They cashed our check and never replied to any concerns we had! Never have I ever been so appalled at a contractor's mismanagement, performance AND lack of care from management. We will NEVER use this contractor again and certainly never recommend them.

We had a roof leak with a 22 year old roof. It needed to be replaced rather than repaired. We were concerned because it's a three story house with a steep pitch - not easy. Doug came out right when he said he would for the estimate which was considerably less than the first estimate we received. After getting one more estimate, we chose Alan's because their price was competitive and they could do the job sooner than the competition. The crew showed up right when they promised and got right to it. During the work, they discovered a problem with the chimney and went to great pains to make it right. They also suggested we use vent protectors which we obtained "outside" and they were kind enough to make a special trip back to install them at no additional charge. They inadvertently damaged a drip edge which they fixed in a few days at their expense. Cleanup was no problem. It's hard to imagine a better experience with a roof replacement. We would use Alan's again.

They are installing it today. They are doing a great job. They are unbelievably great! I recommend their services. EDIT: When they were tearing the roof off, they pulled up a 6 foot area around the pool cage and did not hammer it down far enough, making the seams uneven and a huge gap in roof to wall, resulting in leaking. They refuse to fix it and we have to take them to court now.