PICASSO TREE SERVICE & LANDSCAPING

unknown

They removed the stumps and removed one very large black ear tree but left a small citrus tree and a weeping willow at the waters edge. The limbs from the very large tree were thrown into the lake in the backyard. We called them to come back out and Tony was very argumentative as soon as he arrived. He shouted at my mother-in-law and refused to talk anyone else. They finally did go in the water and found most of the tree had been disposed of in the lake. They refused to cut the stump to the ground as the contract stated but did finally take out the two remaining trees. After contacting the Better Business Bureau, State Attorney's office and several other agencies, they finally came out and cut the stump to an agreed upon height.

While in town visiting my in-laws we came into this whole mess. The large tree trunk pieces and limbs were thrown into the lake behind the house instead of being hauled off. We had to make numerous calls to get the stump and stump left from cutting the citrus tree down cut to ground level. The Willow tree was finally removed when they came back to take the timber out of the water. Tony did come back and cut the additional 12" off the large tree, but it has been 6 weeks since I started calling and 12 weeks after the contract was written. A certified letter of Contract Default was sent but Tony has moved from the address on his contract. His salesman is to blame for most of this. Tony Constable had to be turned in to the BBB, reported to the Attorney General and Consumer Protection Agency before he would complete the contract as written. Tony has a temper and needs to work on his customer relation skills. He is a hard worker and worked over the weekend to finish the job. He finally did come back on a Saturday evening to cut the stump to the flare roots.

They were not customer focused - they were always right and I was never right. Work was delayed several days from the start date I was given.