A J Westfall Company

I have been looking for a regular house cleaning service. I found where AJ Westfall Company had pretty good reviews on Home Adviser and thought I would give them a try. I didn't have the same experience as others. For the first deep cleaning, they sent 1 person. It took her nearly 5 hours and there were multiple things missed, like all of the baseboards, the doors, parts of the floor, etc. All of which were included in the 'deep clean.' I reached out to the company contact and she said they would send another person out to fix what the first person missed. Two other people came back out the next day and all was good. I scheduled our next cleaning two weeks later and again one person came. It took this person two hours to clean an 11 x 11 room and a bathroom, which had been deep cleaned two weeks before. My husband had to leave for work and he left her in the house to finish up. I believe she purposely waited for him to leave so she wouldn't have to clean the rest of the house. Those first two rooms she cleaned when he was home, looked great. I came home to find things just moved around, in the other rooms, instead of cleaned. Our house is all tile and we have pets so the floors being cleaned are a must. She did not clean the floors at all. I called the same company contact back, sent her photos of the dirty floor, and she told me she couldn't see what was wrong in the photos. I requested a refund and she said they would not provide a refund. She offered to send the person back out again to which I declined. I shouldn't have to be inconvenienced again because they can't do the job the first time. Don't waste your time or money with these people.