About us
We are a family owned & operated full service cleaning company that has been in business for nearly 28 years. We are fully licensed, bonded and insured. Whether you are looking for a one time spring cleaning, a monthly detailed service or a weekly cleaning, we work to tailor a cleaning that is sensitive to your needs and your budget. Regardless of what program is chosen, we never cut back on our quality of service, which comes with a money back guarantee.We offer various billing and payment options including, cash, check, credit cards and paypal. Our customers love our work because we take pride in our work, we go above and beyond our customers expectation. Our motto says it all, "We Don't Cut Corners, We clean them."
Business highlights
Services we offer
We offer general to detailed home and office cleaning. We offer new construction cleaning, move in & move out cleaning and tenant turnover cleaning.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 0% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 100% |
For the first deep cleaning, they sent 1 person. It took her nearly 5 hours and there were multiple things missed, like all of the baseboards, the doors, parts of the floor, etc. All of which were included in the 'deep clean.' I reached out to the company contact and she said they would send another person out to fix what the first person missed. Two other people came back out the next day and all was good. I scheduled our next cleaning two weeks later and again one person came. It took this person two hours to clean an 11 x 11 room and a bathroom, which had been deep cleaned two weeks before. My husband had to leave for work and he left her in the house to finish up. I believe she purposely waited for him to leave so she wouldn't have to clean the rest of the house. Those first two rooms she cleaned when he was home, looked great. I came home to find things just moved around, in the other rooms, instead of cleaned. Our house is all tile and we have pets so the floors being cleaned are a must. She did not clean the floors at all. I called the same company contact back, sent her photos of the dirty floor, and she told me she couldn't see what was wrong in the photos. I requested a refund and she said they would not provide a refund. She offered to send the person back out again to which I declined. I shouldn't have to be inconvenienced again because they can't do the job the first time.
Don't waste your time or money with these people.
"While a few small things in the review were correct, most of what the customer commented on was incorrect or conveyed inaccurately. We strive for high customer satisfaction and do everything we can to make the customer happy. We are all human and can make mistakes from time to time, it is how you go about correcting the mistakes that sets you apart. We went above and beyond in trying to make the customer happy, which included offering a partial refund, to which the customer would not return calls or texts. They instead opted to take to the internet to slander and libel our company reputation which is stellar on every internet site we are on. The customer mentioned our "pretty good reviews" on Home Advisor. We have a 4.71 star rating out of 5.0, with Home Advisor saying, "You've reached elite status! Your reviews show you do superior work. Let customers know by displaying this exclusive honor." You can't judge a company on 1 bad review with a disgruntled customer who was very cynical, rude and difficult to work with although we made every effort. We worked with the customer from the very first meeting at the free estimate. They weren't happy with the price of the initial cleaning, so we gave them $25 off. They weren't happy with the price for bi-weekly cleaning, so we gave them $15 off the regular price - all without diminishing our quality of work, hence the 5 hours of work the customer mentioned. The customer also failed to mention that they added on extra rooms that were not originally agreed upon but nevertheless, we tried to accommodate in order to maintain our high customer satisfaction. Keep in mind that we have 1 and 2 person crews and informed this customer of such and which they were in agreement with and fine with that decision. If a 2 person crew would have been requested, then we would have happily accommodated. The work in the bathroom/bedroom that took 2 hours was correct but due to the fact that there was so much mold in the majority of the grout lines as well as all the caulk of the shower. The shower was cleaned on the initial cleaning as well but sometimes when showers have not been maintained, it will take us 2-3 cleanings to get them up to our standards. We stand by our cleaning specialists and know they would not spend 2 hours cleaning a bathroom/bedroom so they wouldn't have to clean the rest of the house. We find that statement to be offensive and totally inaccurate. In summary, this customer is one of the customers that businesses would rather let go because no matter what you do, how much you try to give them, all the efforts made to make them happy, including offering refunds and time spent trying to reach them, it is apparent you will never make them happy."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
PO Box 6101, Brandon, FL 33508
Get our Angi-powered app
