WINDOW DECOR AND DESIGN

The issue has not been resolved. I contracted with Window Decor and Designs for 9 Hunter Douglas fauxwood blinds for windows, so stated on the signed order contract and invoice. These blinds were in addition to window treatments for other windows. After two months, a problem developed with one of the blinds and it was taken to a Hunter-Douglas dealer for repair, as instructed by a phone call to the Hunter Douglas Co. I was told by the repair establismnent that this was not a Hunter-Douglas product, but a Vista product blind, and could not be repaired under a Hunter-Douglas warranty. I was advised by several dealers that the Vista Product was a much lower price-point than a Hunter-Douglas blind. Upon contacting the owner of Window Decor & Designs regarding this "bait & switch", I was told that Hunter-Douglas actually bought Vista Products a few years ago, so Vista Products was a "branded" product. He added that "as Chevrolet is a GM brand, so now is Vista Products a Hunter-Douglas brand". Upon contacting Hunter-Douglas again, their Consumer Affairs Dept advised "Vista is a totally different company, with it's own product, own company, own warranty". They said the product was not covered under a Hunter-Douglas warranty (and should not be advirtised as a Hunter-Douglas product). Of course, I originally contracted for the Hunter-Douglas blinds based upon their name, warranty and reputation of the Hunter-Douglas brand. I had never heard of a Vista brand blind and would not have purchased them based upon no knowlwdge. My contract plainly states the brand as "Hunter-Douglas". I asked Window Decor & Designs to replace the Vista Product with the more expensive Hunter-Douglas blind as contracted, but they refused. To this date, there has been no further contact from Window Decor & Designs. I did file a complaint with the Better Business Bureau but Window Decor & Designs refused to participate in BBB arbitration. Using the Window Decor & Designs owner's analogy, a Chevrolet and a Cadillac are both "GM vehicles", but I contracted & paid for a Cadillac, not a Chevrolet, and he delivered a Chevrolet, pretending it was a Cadillac. (in my opinion) You may wonder why I did not see this upon installation, but the only label on the blind is in the very top header, not visible unless the blind is taken down from the window. The blinds were not in boxes when brought into the house for installation so I did not see a brand name upon a box. I will certainly be more suspicious in the future, and urge others to be, as well.

The install in our master bathroom was done poorly as they screwed them to the wall and they were crooked. All they had to do was create a notch and they told me that they would not help me in correcting the work. The blind has warped over time since it does not fit right. They did not stand behind their work. They were supposed to put a blind to cover our sliding glass door and they did not put in a deluxe frame which we had ordered with the installation. I would not recommend using them in the future.

lousy, but read above details

please see the problem above

The sales representative did an excellent presentation. I explained that I could only afford treatments for two main rooms, but planned to complete the other rooms in 2009. I also told him I needed to reuse the plantation blinds in other rooms. He was not pushy, respected my decision, and provided additional customer service. The installer also did a terrific job. I am extremely happy with my plantation shutters and already told the representative that I look forward to having more installed this year.

This company was excellent. The pricing was excellent, service was very good.