St John Plumbing Service

They did an excellent job, on time, neat, and cleaned up after they were finished.

St. John plumbing was called to address a problem with standing water in my basement. After performing an initial survey, they told me that the sump pump was bad. I questioned this, because they had replaced the very same pump only 2 years earlier. Wayne, their "Master Plumber" told me he was 100% confident that the sump pump was the problem and that there was no warranty left on the pump that they had just replaced. I agreed to let Wayne replace the sump pump for the quoted price of $365.00. I later got a call from Wayne who now told me that the bill was going to be $465.00 because the job was tougher than he thought - the same job that he personally performed only 2-years prior. Ok, fine, I paid the excessive fee assuming that the problem was resolved. That very night we had severe thunderstorms and my basement completely flooded. After looking into it, the problem was actually a blocked drain line. The sump pump that they had replaced was still in working order. They obviously mis-diagnosed the problem. Ok, everyone can make a mistake. I called Wayne to let him know what happened and he told me he would look into it and then get back to me. He never called me back. I placed (4) follow-up calls and still no response. I eventually filed a complaint with my credit card company and had the charges reversed. After filing the claim and getting my money back, Wayne was then suddenly willing to talk to me. But "talk" wouldn't actually be a correct term. Wayne and his wife Darcy screamed at me like a couple of irate lunatics about how angry they were that I reversed the credit card charges. When I asked them why they didn't return my phone calls - they just blew it off and said they wouldn't have done anything for me anyway, so what does it matter. This company is absolutely horrible and has no integrity! I will never use them again - Beware of "Sump Pump Wayne" - he truly doesn't know what he is doing and refuses to take any responsibility for his actions. I am in the process of filing a complaint with the Better Business Bureau to try to prevent them from doing this to other potential customers. Stay away from St. John Plumbing at all costs!!!!

On the holiday weekend, all three of our toilets backed up and we needed plumbing service now! I called several plumbers on Sunday, 12/23/12 and reached three voicemails, one that was scheduled on 12/27/12 and then I reached St. John Plumbing Service. The owner was responsive, took time on the phone for me to check a few things for him to help diagnose the issue and then said he'd get someone out there that afternoon. When the employee arrived, he checked the main line, clean outs and pipes. He was extremely knowledgable and diagnosed the problem as the toilet design, Gerber was the make and they had issues with poor flushing in toilets made in the early 2000s, which is when our house was built. I was provided some suggestions and recommendations, a written quote and they came out on the next day to install all three toilets. The work was done in approximately 3 hours. Thanks St. John Plumbing Service. They are now scheduled to replace my aging hot water heater.

I called to complain because they wanted to charge me $350.00! I got it down to $250.00, but I think it?s so unfair. He told me he was here for two hours, but it?s his fault. He should have done it right the first time and made sure it worked instead of taking his stuff down. Plus, my brother even helped him unload and load his stuff!

THE GUYS WERE REALLY NICE BECAUSE THEY CLEANED UP ALL OF THE WATER THAT WAS ON THE FLOOR. THEY DIDN'T CHARGE TOO MUCH MORE FOR COMING AFTER HOURS, EITHER. THIS WAS THE FIRST TIME I USED THIS COMPANY, BUT I THINK I WILL KEEP USING THEM.