PENINSULAR PLUMBING CO INC

It was outstanding. They were so good, its the best business I'll dealt with in 14 years. Highly recommend them. They are just great.

Very professional and friendly. Dillon explained everything to me and cost before work has done. Did a vrest job. Would highly recommend. Great prices!

Dillon came out my house and was very professional and very courteous. He worked efficiently and cleaned up after he was done. I highly recommend Peninsular Plumbing. Nice people.

The plumber: 1) did not replace the waterline and instead just connected the brand new dishwasher to the old waterline, 2) used the old washer’s power cord (instead of using the brand new power cord I provided), and when the dishwasher wasn’t working correctly giving us an error code pointing to installation error he insisted he had installed it correctly, spent a ton of time on the phone with the manufacturer trying to trouble shoot the issue and concluded that the dishwasher must be defective. My heart sank when he handed me a bill for almost $400 for installing a dishwasher that wasn’t even working. After he left, I noticed the dishwasher door was severely hitting only one side of the dishwasher, revealing that the dishwasher was definitely not level – another trigger for the installation error code we kept getting. After getting the dishwasher installed properly by a different vendor (me literally double paying for installation), I contacted Peninsular with significant evidence (pictures and a written affidavit from the installer who installed it correctly) demonstrating Peninsular Plumber’s improper and incomplete installation to kindly request a refund for their improper installation. Unfortunately, Peninsular did not respond positively in an effort to make it good to me, instead, they were more interested in protecting their interests, literally stating: “By law we have to have the opportunity to make the work right when something is done improperly or not to your liking. It’s called the “Right to Repair Act”. Once you file a complaint with the contractor (Peninsular Plumbing) we have 45 days to respond by offer to remedy, compromise or settle, and/ or dispute the claim. When your mom called on 5/20/17 you already had a new installer there who told you that we did that work improperly and was proceeding to correct it. At the point of call we have the opportunity to remedy the situation. Now that you had the work done already by someone else we are not able to remedy our work.” This is ridiculous. Peninsular is now requesting that I take EVEN MORE time off of work, on top of all the time and money I’ve already spent thanks to their improper installation, to entertain them coming to visit me at my home to look at the properly installed dishwasher before they can even entertain refunding me for their improper installation (despite all the pictures and written affidavit evidence that I’ve shown them – with the biggest piece of evidence being that the dishwasher started working once it was installed correctly by a different vendor). If you are considering hiring Peninsular Plumbing, I urge you to please reconsider. If one of their plumbers performs work that literally does not work, you cannot (against your better judgement) try to fix the problem immediately by someone else, otherwise, they are “not able to remedy” their work and will make you jump through hoops and take even more time off of work to entertain them looking at the final working product someone else did correctly the first time, so they can maybe, just maybe, have a conversation with you about making it good to you. I wish Peninsular would take greater care in recruiting qualified plumbers and at least have a good training program in place so the plumbers can do the work correctly the first time. Based on my 2 completely separate bad experiences, Peninsular does not take great care in the quality and experience of the plumbers they bring on staff and ultimately send to your home. Unfortunately, both the plumbers that Peninsular sent to my home were very money driven (both totally overcharged me for incomplete and improper work). What’s even sadder than poor recruitment practices is that Peninsular as a company, won’t stand behind their work and make it good to you, the consumer, even if we, the consumers, present them with overwhelming evidence that work was done improperly. It is never my intention to hurt a business by writing a negative review, but I need to advise the general public against hiring Peninsular based on my two separate experiences with them. I hope this feedback helps them improve the way they are doing business and helps them realize how what they do and how they handle things impacts others negatively. I wish them well and I hope they can become a better company in the future.

Peninsular Plumbing did not want fix their MISTAKE...poor customer service.

He brought in 2 faucets for me to look at and I was told that the faucets that he had were not available at a hardware store. He also only specified a price of the installation along with the faucet, not the two prices separate. Come to find out, I could buy them from a hardware store and they were actually more than half the price he was trying to charge me. I trusted his judgement and price because I believed he was telling me the truth about not being able to buy this on my own. He did the same thing on my bathroom faucets as well for my china sinks. I called the owner about this issue and he said he would have to talk to his brother about this because my main issue was the price but I never heard back from them. He said even though I signed the 100% money back guarantee, which cost me $100, but since my issue was with the price, he would have to talk to his brother before I would get any money back. I called other plumbers to see how much all of this work would have cost if they did the work and figured out I was overcharged by $1000.00 for the entire project.

Good professional work, friendly people. One unexpected delay (not their fault) but all work was done in a timely manner. Permits and inspections were all handled seamlessly.

Ashley, the dispatcher was communicative and responsive. The technician, Chris, showed up on time, did the work he was supposed to do at the agreed upon price. Overall, I was happy with the experience and would call on them again for any future plumbing needs.

He did not charge us for his time, and recommended another service provider. He insisted that he not be paid for his initial visit and asked for nothing. Very friendly, very professional and we will absolutely recommend them to anyone and if we do need them in the future, will utilize their services without hesitation.

All went OK I was working out of town during repairs so details of minute by minute are missing.

Have found them always prompt, courteous and professional.

Had trouble as faucet did not work properly on hot setting and still have to get that repaired.

Their website pitches a $39 diagnostic fee. I called yesterday, left message. No call back. Called this morning with water softener problem. I got the impression they 'sort of' fixed softeners. Said could send someone out for $49. I mentioned website price and the answer was "We need to change that, where do you live?" I said Clearwater, he said 'that's a longer way to send out someone so can't do it". Maybe they are good at what they do but the website is misleading, company didn't seem to care as this likely a minor repair. Would not recommend. I am upgrading this company somewhat because somebody there apparently saw my Angie's list grade and asked me to upgrade, apologized and offered me a free inspection. I'd already had the work done (bought a new water softener from another firm) but the fact that the lady called and tried to make it all right was a good sign.

Emergency repair was completed next day after our call, all work done to satisfaction. Would definitely recommend and use this company again.

Another plumbing company (not a Craigslist provider) made a mess of what was just a leaking tub faucet. The "other" company installed new handles (was not necessary) and changed some of the plumbing in the wall. They left it with the cold water handle spinning 360 degrees, and very difficult to turn the water off completely. Peninsular came when they said, almost to the minute, they fixed the problme, and the cost was substainitally lower than the first company. We have rental properties, and will definitly be taking advantage of our Criagslist membership from now on!

They were nice and professional, but thought we needed to get a new hot water heater, when it was the pipes that were giving up problems.

I was having problems with draining. I called Peninsular at 8:00 and by 8:30, they were here. Chris was very nice and explained what he was doing. He cleared the problem (tree roots) and explained that the problem may come back and gave possible solutions. Overall, very happy with the service.

I called Peninsular after receiving an extraordinarily high water bill. They came out and quickly determined that there were no leaks in the house. That unfortunately left the main as the culprit. The plumber left saying that the owner would get back to me with a quote. He did not however, I had to call them. It turns out they had a miscommunication, but within a half hour of my call to check on my quote, they had one for me and my work scheduled for the next day. The plumbers were very prompt, courteous and completed their work in about 3 or so hours.

have not yet used them but intend to. very professional. apparently honest.

Brian was prompt, polite, and did a quick and complete job. The work actually cost less than I expected, and they honored the $25 coupon that I printed from Angie's List. Brian whistled while he worked - which made it seem like he actually enjoyed working in our tiny, cramped, damp pool bath! I called last night and the gentleman who answered the phone said they would call to schedule an appointment first thing - which they did (at about 7:45), and Brian arrived before 8:30AM and was done by 9:30AM. They gave me a choice of times, too, but I was delighted to have someone come right away. Great experience overall.

Great. Good price and installed quickly.

Called during the afternoon to make my appointment. Called back that evening to specify that I wanted a certain type of valve (ball valve) because I thought that was the best. Was told no problem. Installer shows up with different type of valve, says they don't even carry ball valves, and that's not the correct valve for the job anyway. All right, but I would have liked the opportunity to research the valves a little further if I'm wrong about them. Also, the installer showed up on time but with no advance phone call (which I was specifically told I would receive). I like to know when someone is going to knock on my door. The little details of customer service go a long way. In this case, it's the difference between an 'A' and a 'B'.

The faucet in the courtyard had broken off and water was spraying out all over . I called and not even 15min later the plumber arrived and replaced the faucet in no time at all. I would defiantly use them again they were great!

I've had Peninsular Plumbing out for small repair jobs twice now and I was very happy with them both times. They seem to be able to send someone out on short notice, they're very punctual, and their prices seem quite fair. I mean, we all know that plumbers are expensive, but they did an excellent job and I certainly didn't feel that they overcharged me, so what more can you ask for? Next time I have a plumbing issue, I'll definitely call them again.

See above -- they did not follow through with our request. It would have been about a $2000 job.