LPAC Services- Larry Pearson A/C

The air conditioner immediately started blowing ice-cold air. Prior to the repair, the air had been lukewarm.

Courteous, professional and thorough. Provided on-the-spot free review and estimate of services needed, with several options, and approx. cost.

1st visit went well but EAC unit would not start up. Technician measured HVAC filter space & ordered new filter but when he came to install it it was not the correct dimensions. Finally brought out the correctly sized one & service was complete.

VERY well....direct, honest attention to service .. no attempt to up sell or present other services for more fees.

I found LPAC on Angie's List and decided to give them a try due to their excellent rating and reviews. From start to finish I had an exceptional experience with this company. The company provided a courtesy call to remind me of the appointment, which is always helpful! Guy was the technician assigned to my home and he was professional and informative. He was able to give me a few pointers on how to keep the unit in tip-top-shape between service calls. Guy did offer to sell me several improvements for my system but it was not a hard sell, rather informative as to what they can offer to enhance the units efficiency. I declined the improvements for the time being but will consider them in the future. I signed a contract for annual service with this company on the spot because I was pleased with their professionalism and good service.

A SEE DESCRIPTION ABOVE

NO NO NO..... First thing out of the guy's mouth.. how much is your electric bill...? I could see where this was going. Yep, short story.. he said we needed a new AC... that the unit we had installed in 2005 was too big for our house and that it needed to be replaced. he said it would be approx $6000-$8000.. well, let me tell you, my father worked for TRANE for 42 yrs and my mother worked for another AC/heating distributor, I learned a thing or two about AC over the years... this was a SALES PITCH...I let the guy know my husband was a cop and ..gee... suddenly, the price dropped to $5500 and they could offer us free financing.. Fortunately, I caught on that this was a sales tactic and was spared the agony... but what about the elderly.. this tactic is downright crimal!!!!

They did a really good job and I am very happy with the service.

The install team did an excellent job. The work was completed in a clean and professional manner. A few days after the install I noticed a high pitched electric frequency noise coming from the air handler. I called LPAC to report the problem and their tech Joe responded to troubleshoot. Joe determined on the first visit that the noise was coming from the motor. Joe returned for a second visit to install a new motor. This did not fix the problem even though Joe and I believed the problem was still a motor issue. Carol at LPAC and Joe proceed to get the distributor and the American Standard rep. involved. After two more visits with the distributor and rep. it was determined that the issue needed to be addressed by American Standard labs in Texas. After a couple weeks Joe and the American Standard rep. returned and installed another new motor. This motor was manufactured for American Standard by a company other than the original. Guess what, Joe and I were correct the motor was at fault. I should mention we were not with out heat or cooling during this process. Everyone, at Larry Pearson Air Conditioning has proved to me, I made the right choice by giving them my business.

Eh. Don't like an upsell approach.

Overall great experience, would recommend Larry Pearson Air.

The company called me as soon as I purchased the online deal for maintenance/tuneup. They were very easy to schedule with and Pat showed up right on time. Our a/c had not had any work on it in years due to a bad experience with another company. He cleaned it out and had to replace a piece in the back to do bad work by the earlier company. We were not surprised by his findings and he did it quickly, and I thought, economically. He explained how the unit worked and gave an overview of the entire system. He also helped with a vapor screen that was missing. We are very happy with the service and signed up for their annual maintenance plan. So glad to have found them after numerous previous bad experiences with other companies.

Turns out that we have an 18 year old heat pump that does need to be replaced. Although it felt like a bit of a bait and switch in the beginning which caused me to originally write a much harsher review, the owner came out with two techs offering to do whatever it took to make me happy without charging me. They took the time to thoroughly explain the condition of the heat pump and what could and could and couldn't be done without doing damage to the unit. In my mind the mark of any company you choose to work with is how well they handle difficult situations. I was not happy after the first technician came in and said that I needed a $5,000 repair only to have a different company fix it for $100. Larry Pearson (the owner) was very concerned that we were happy and in my mind went beyond the call of duty to insure customer satisfaction. He is very concerned about his reputation in the industry and as it turns out Larry and his techs were correct in their recommendations. He runs an honorable company. I recommend his company.

The regular guy was apparently held up so they sent a couple amateurs. They came three times and caused unbelievable grief. The first two times it still didn?t pass inspection so I had to have them come back. The delay caused all kinds of grief for the family and did not allow us to move in to the house on time. The third time it finally passed inspection.

Fast (one day) very professional

Their service was fine. However, the one thing we disliked about them is that we felt like the part that we had replaced was kind of expensive. We looked online and we feel like we could've gotten it cheaper.

LPAC quoted me on a new AC system about 4 years ago. This plan came with a 10 year warranty from the dealer. 2 years later, part of the venting colapses on itself & they tell me I have to pay. I remind them of the warranty & they have the audacity to tell me that they are not the same company they were when I got my system installed, even though it was known as LPAC then & LPAC now. Different tax ID number allows them to cheat their customers legally. Larry Pearson has had his named attached to this company all along. I would not recommend them to my worst enemy!

Overall, the installation went very well.

The crew was easy to work with and listened to my concerns like I was realy there, they had a very good working relationship with eachother, I called my old friend Larry Pearson who I met 20 years ago at The Executive network of Sarasota and thanked him for running a company with integrity In a very corupt industry .

It went as well as we expected it to go. Fully satisfied.

the whole process was fast and efficient. During the initial visit Pat Horn went through all my options and was very informative helping me make the best solution for my situation. The installation was done two days later. The crew was on time and finished thr complete job that day. The crew was excellent, friendly, efficient, and of the highest quality. I would recommend to anyone,

Did a very good job. Clean and efficient.

Outstanding customer service! We had a few bumps in the road but overall service was exceptional. I would highly recommend this company and especially theis installation team - best ever (Rich & Stephen)!

AC quit. They came right out. Fix was simple and they didn't try to make it complicated. Repairman was wonderful. I had an Angie's List coupon for a free service call, so the total cost was ZERO! I WILL be having them out next spring, ans probably every spring, for a system tune-up.

Wonderful. The company and owner are to be trusted. They honor their commitments. I am most happy to refer anyone to LPAC, give them a call-