Bradenton Window & Allied Products Inc

I called to have a broken window repaired and screens replaced.(rescreened) First, the good. I am pleased with the window repair and the screens. Now, the not good. I phoned and was told about the service call fee, a prelimary window cost and an estimated hourly rate to do the actual repairs. About a week went by before they phoned again to make an appointment. They came out and measured the small window and we walked around the house counting and measuring the screens. Then he starts talking about new frames, and I said What???? My frames are fine, they just need to be rescreened. They tell me they will have to call me back with the cost. They call back. I realize we had never talked about color or material. He had picked black screens for my white house. I changed the color. I asked if there would be additional charges such as hourly rate or service call. I was told no. I received the cost of the window pane. I asked what the hourly charge would be. I was told he didnt see it to be over half an hour, and estimated it to be $30. I said fine. They told me I had to prepay $150.00 A week or so later, they call to do the work. They show up later than I was told they would be there. They take the small window to the truck for the repair and replace the broken pain.They reinstall the window. They were ready to leave and I had to remind them about the screens. They take the 10 screens with them. They tell me the screen tabs should be on the outside of the window so they would be easier to remove. (For me and for burglers, i reply) They tell me they will be back in TWO days to reinstall the screens. I reclarify there would be no service/hourly rate additions. A week goes by and a woman calls to make an appointment to reinstall the acreens. I tell them it is fine to come while I am not home. She tells they will install the screens with the tabs out. I tell her no, on the inside. They come and install the screens. All good. I am happy. Now the UGLY!! The woman calls back for the remainder of the bill. She gives me the total. I said where did that number come from? She broke it down. 10 screens 136.08...as we agreed to initially 1 window pane for 69.98, again as agreed. Service call $58 as agreed. Hourly rate 120.00. I said what... I was quoted $30. She replies 'there were 2 guys on the repair, 60$,an hour each.. I repeat noone said it was per person and not even close to what i was quoted. Too bad, basically. I feel ripped off of $90. and taken advantaged of. I would not recommend this company for big jobs. As to repair a broken window, not many places do that work anymore.

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They were terrible at first, but the final product was very good. They gave us nothing but a runaround forever. They came out and said they're going to do this, they're going to do that, they would have the doors in 2-3 weeks and then it was 4-6 weeks, and then it was 2 months and it was on and on. Then they finally came out last week after all this time and installed the new doors and they did do a beautiful job. I am angry that they took so long and it was a pain that they were not here, but what they did do was very good and they quality of the product that they delivered was very good.

I was truly disappointed in this vendor. We called and ask that someone come out and give us a bid on replacing 8 windows in our home. We agreed on a date/time. They day before the appointment they called and said they had to reschedule which we did. A gentleman came to our home at the appointed day/time, spoke to us at length about the windows they offered and seemed very knowledgeable about them. We ask that he bid this job. He then took some time to measure our windows and said he would call in 2-3 days with his bid. We have never heard from him. My question: why bother to take our time and his if he had no intention of quoting the work?

The person who made the estimate (R.D.) impressed me with his low key manner and willingness to check on prices when I asked for something he was not sure of. In fact, his obvious integrity and helpful manner was the total reason that I accepted his bid over that of another company which was $2,000 cheaper. That other representative left me with the impression that he was telling me whatever I wanted to hear and I had no confidence that I was going to get what I wanted at the price quoted. The men who did the work, Doug and Jim, were excellent. They arrived on time, had a professional and pleasant manner, worked steadily and responded to any of my requests. I could not be more pleased with the quality of their work. Bradenton Window may not be the least expensive company, but you will get the service and products you have requested at the price you were quoted. I would definately call them the next time I needed the type of services they provide.