Response from Paradise Exteriors LLC
Customers Review: I contacted Paradise Exteriors LLC for a quote. The appointment was changed by them three (3) times before it actually occurred. The salesman was personable, informative and the product superb, but the sales tactics were disappointing. The salesman never wanted to discuss the numbers until I guessed what the quote would be. I told him just to give me the price, but he insisted I told him what my best guess would be. In the end, the quote was super high and didn't want to leave anything in writing. I then contacted another company for a quote, and the gentleman T.C. showed up and measured the windows, but after two (2) weeks, no quote. When I goggled his name, I found that surprisingly that he represented two (2) other companies and one of them, Stomtightwindows, as well as Paradise Exteriors LLC have the same address. Not sure what to make of that, but "Caveat Emptor". Also, I get calls every week from someone representing Paradise Exteriors, LLC giving me a follow up call about my experience. It is the same guy every week and the most unprofessional person I have ever spoken to on the phone. What's is worse, he asks me about details about my quote fishing for information about it. The last time I spoke to him, he hung up on me when I refused to give him any details and told him I didn't have any more information. Obviously is a company hired to follow up not connected to Paradise Exteriors, LLC. Terrible business model. This experience has made me not judge used cars salesmen so harshly. Company's Response: Our company does not and has never employed anyone in any department named T.C. nor do we have any “Follow Up Company”. Paradise Exteriors recently moved into larger office space that was previously occupied by another window company and that may be what was referenced. We are somewhat shocked at the evaluation that the gentlemen gave the caller as he consistently scores at the top of our team on Quality Control Surveys. We understand our customers have busy lives and apologize that the appointment was moved. Our representatives are giving their previous appointment as much time as they request, just as we would for this homeowner, which occasionally leads to longer appointment times than scheduled for. We appreciate that this homeowner was impressed with our products and rated them superb. Our mission is always that all aspects of the experience are superb as well.