Oasis Builders LLC

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I contacted Oasis and they called back, I missed the call and I called, They called, etc. finally we were able to make contact and he came out the very next morning, Did an inspection, found and fixed the problem that morning.

The installers pounded the windows into place using a rubber mallet that caused one window to crack and the frames of four of the windows to be dented. I saw and heard the installers using the mallet but assumed they new their business. The window frames are made of aluminum, which is a soft metal. Additionally, the incorrect shade of caulking was used. It should have white to match the frames and house, but beige was used instead. Oasis contacted the window manufacturer, Florida's Best Windows, to have the cracked windowpane replace on the manufactures warranty. I hadn’t realized that window frames were dented until I watched the windowpane being replaced. It is not always easy to see the dents. Just as it is with dents in a vehicle they are only visible by reflected light at just the right angle. I asked the manufactures repair technician, Pete, if he had caused the dents. He said he had not but that the installers did it and that is why the windowpane cracked. He further explained that the pressure of too tight a fit and being forced into place is what caused the crack. Following this I did a close examination of the window frames and discovered the other three with dents. After my insistent complaining and threats, Rick Calpitano, owner of Oasis, finally came to examine the job done sometime in Feb 2011. He was able to see the dents on only two of the windows. He replaced two of the dented window frames near the end of April 2011. Oasis used two new hire installers as the installers that did my windows were fired because of the rotten job they did. This time the job was done properly and with the correct shade of caulking. Rather than pounding with a mallet, the new installers adjusted the opening as necessary to obtain a proper fit.

Brian was the key for the quality of service we received! I recommend that you deal with him.

This was basically a positive experience and I would use this contractor again. They were the lowest bidder and also had already replaced about six roofs in my subdivision and my neighbors were generally happy with their work. The foreman we worked with was knowledgeable and personable. My only real complaint was that it took two weeks longer to finish than they had estimated. This was primarily due to not ordering the replacement skylights until they started the project. This an inconvenience for us since we had planned to have everything finished prior to a family reunion which had to be centered in my parent's house since my 90 year old father is handicapped and has difficulty leaving the house. We ended up having the reunion in the middle of the construction mess. We also had a minor issue over the cleanup and some cosmetic issues which resulted in an acceptable resolution although it was not one in which we completely satisfied.