Gustafson Roofing, Inc.

One of the sides of the roof that Gustafson installed is several colors. All the other sides of the roof are uniform. Gustafson refuses to redo the roof, claiming that it is a normal color variation from the same dye lot. However, if that were true, then the other sides of the roof would not look uniform. Moreover, when the representative from the tile manufacturer, Eagle, inspected our roof, he said that he was unable to explain why the tiles on the one side were different colors, because he said they were from the same dye lot. Gustafson's solution is to spray the roof with coloring, but Gustafson's owner attended a meeting where our community's ARC told Gustafson's owner that spraying any color on the roof is prohibited by HOA rules. We paid for a new roof, not one that is spray painted. We paid for a new roof where the tiles look like the uniform ones in the brochure they had us review, and not one that is spray painted. Gustafson said they wanted to try to match the mis-colored tiles, but if Gustafson can't match the tiles that allegedly are from the same dye lot, then they certainly can't match tiles from different dye lots. Now, Gustafson refuses to do anything, except for sending us invoices for complete payment. To make matters even worse, Gustafson also broke our new hose reel, and damaged our driveway. We told Gustafson to cover the driveway after their trucks accidentally stained it. They covered the driveway with metal plates the second time they were here. However, when they didn't cover the driveway the third time they were here, they broke pavers where we expanded the driveway last year, and their trucks caused the driveway to dip in.

They did a good service, on time, professional and they clean up after themselves.