Response from Florida Floorsmart
I just want to say, this is very unfair to me... very unfair. This almost seems like I was setup by a competitor, seeing i have worked very hard to keep an A rating, and I have not done any work for this person, and I get an F. Seth had called me about a laminate repair he needed... I talked to him several times about the repair to find out if he had enough flooring to finish the job. I told him I was very busy and would try to get to it when I could fit him in. I generally don't do repairs because they can be complicated. He told me he didn't have enough flooring and I found out the floor was discontinued. I told him to try and look online for someone that might have some left... I helped him on the phone and gave him my time. I did tell him I would try to get out to see him on the weekend if I could. I never made a definite time with him. I feel Seth could have called me or texted me, as he was doing all along, before he decided to tarnish my reputation...as, I always returned his calls. I personally think it was very unjustified.. since, we never met or got a quote from me. I am very good at what I do and not everybody is perfect all the time.... but I can assure you.. my integrity is VERY high. My testimonials speak for themselves, at Floridafloorsmart.com ... I hope this does not reflect on me or my company ... sincerely, David