Fiddler Roof Cleaning Inc

Excellent job covering the bushes and the roof looks great.

Just over one month after our service was performed, our neighbor informed us that the Fiddler chemicals had caused a large brown spot in his grass. My husband immediately contacted the company to see if they would come take a look or replace the grass. They refused to do anything at all citing their 30 day policy for reporting damage to grass. My husband had reported the neighbor's damage around 37 days after our service was performed immediately after our neighbor told us about the damage. Although we were initially fairly satisfied with the service, we were very disappointed that Fiddler Roof Cleaning refused to do anything to remedy the damage to our neighbor's grass given the circumstances and given the amount we spent on our service. Regardless of what their policy says, if they negligently perform services that cause damage to someone's property, they are obligated to repair that damage. The fact that they made no effort to do anything and relied on a strict reading of their FAQs is very poor customer service in my opinion. Even if they were unwilling to pay for the cost of replacing grass (probably $100 or less), they could have offered a discount or made some gesture to make up for the damage. As a result of this treatment, we will not be calling them again and I would not recommend them.

When the sales rep came to my house to give the estimate I made sure to emphasize that the last time I had a chemical clean done on the roof, the window shutters on the house were hit with over spray or run off and it left splotchy white marks on them that I had to try to clean myself. I asked that they take whatever steps necessary to ensure this did not occur. The sales rep assured me that their process uses such a low pressure that it would not be a problem. The service was completed and the roof looks clean; however, most of the freshly painted blue shirts were sprayed and they now have the same unsightly white splotches that I experienced before. I called the office and they sent someone out to take a look right away. I was pleased with this response time. The same sales rep visited my house again and called me to say that it would be addressed within 10 days. On day 11 I called for an update but had to leave a message. It has now been more than two weeks and the issue still has not been addressed. The roof looks clean but the shutters are in an unacceptable state.

My tile roof was showing a lot of black mold. This was my first experience with a chemical wash. Previously I used pressure wash every other year. I was very happy with the outcome. The cost is better than pressure wash, and there is MUCH less opportunity to crack or loosen tile. Because I had so much mold, I needed a bleach wash. This is actually a very thin foam that is applied to the tile with a low pressure applicator, and then rinsed off. Next time, I likely will not need this if I buy a mildewcide treatment after the two year guarantee (as I understand it). I also like the way the company has organized its business. It runs very smoothly and people you interact with along the way are helpful and well organized. The process cannot be applied on a windy or rainy day, and so mine required two reschedules, and all commitments were met. Roof looks great. The complete process took about two hours.

We had a great experience with them. They were responsive and after telling them what we needed they actually recommended something that was less expensive rather than the treatment we thought we needed. They showed up when they said they would and did a quick and efficent job. The treatment worked well and cleaned our roof as expected. We would use them again and recommend to others!

My roof is clean and I am satisfied with the job. There were some weaknesses in customer service and I reported them. My issues were addressed by Management and I hope improvements will be implemented in the future.

The Sales consultant came out and reviewed the our needs, provided at recommended course of action and the cost of the service. We liked the fact that they did not pressure clean our tiles and take off a layer of the tile. Their service is a non invasive process, and the eco system cleans the roof naturally. Additionally, the cost was half the cost of pressure cleaning.The technician arrived on time, was very personable, and explained the process, and went to work. He was very neat, performed the entire cleaning in approximately 3 1/2 hours and removed all debris upon completion. The results were dramatic and our tiled roof now looks fantastic. We would highly recommend this company and their service to anyone looking to have their roof cleaned. We have signed up to have them come back in two years to come back and do a refresher.

The service was done as promised , on time , and on a very professional way. I definitely recommend them .

The estimator showed up on time, outlined the job and gave a price. Once I scheduled the project, they came out on schedule. They took care of the property so plants and cars didn't get damaged. At the end of the day, the roof looked cleaner but not awesome. The technician explained that the chemicals continue to work and after the next rain fall, the roof will really shine. Sounded like a good story. A couple days later we had a good hard rain. Once things dried out, the technician was proved right, the roof looked like new! It's been 3 years and it's time for a touchup. I'll be calling to schedule the follow up shortly.

Fiddler did an awesome job, they were timely, polite and efficient. The roof looks just as it did when I first got the roof installed. They removed all the needles from the roof and bagged them for me. Both Technicians were informative and thorough. The roof was completed one day and the power washing the next. I will definitely use Fiddler in the future and pass them onto my neighbors. All around AWESOME job!

The quality was fine but they left a mess and when they came, they did not know what they were doing and they had to reschedule.

Two gentlemen came seperately but in the same day , one for roof, and the other for the add'l work, and went very smooth very clean. And followup call was performed approx two weeks after work was done. The men were courteous and relatively quick and the outside looks nice.

Good job, Covered plants, guaranteed for 2 years

They showed up on time in spite of bad weather reports. Weather held up so they applied the solution to the roof after placing super strong trash bags on the ends of every downspouts to collect runoff. Application process took about an hour and one half. The workmen were professional , prompt and worked carefully. They cleaned up but left the bags to collect runoff. These I removed the next day. No damage to plants and shrubs at all. Only a slight odor for a short time after. Hours until it dried. The roof continues to stay clean and no mildew buildup like when other cleaners used chlorine. I'm so pleased with the job and will have the second application done soon. That should last quite awhile. Work is guaranteed. Also, my neighbors roof which is attached to mine was done one month later by another company and there's a line where mine is so much cleaner. I will definitely hire them again.

While scheduling did prove challenging (took 2 months to schedule), once completed I was very pleased with the result. Jelson the technician that performed the work was excellent. He not only did a great job, but ensured that he cleaned up and left my home as he found it. My only other feedback is around the policy not to provide a receipt at the time of service/payment. When I contacted the company for a receipt for the work performed, I was told that it would be sent after the technician came in with the payment. I called a week later when I had not received the receipt (since they obviously had payment) and was told that it would be sent that day. I've never dealt with a service provider that waits until payment clears to provide a receipt. That being said, overall the actual work was good. The experience could be improved with increased ease of scheduling and providing a receipt at the time of service/payment.

Everything went well. They were professional and did a great job. I would use again and highly recommend.

Elvis is my HERO !!! He managed every aspect of the job from start to finish - extremely professional - and he did an absolutely amazing job on our tile roof - covered all of my landscaping plants with tarps - plus Jose watered everything on the ground for added protection while Elvis was on the roof cleaning - these guys make one heck of a team !!! We will be signing up for their maintenance plan to have our roof treated every two years with their spray-on ECO system from here on - it sure beats paying twice as much to have a roofing contractor repair cracked tiles & roof leaks caused by the "heavy equipment" the pressure cleaning companies use (been there, done that) but not any more - we are SOLD on Fiddler's ECO cleaning system !!!

The company told me the worker would be at my house between 9:00am and 10:00am, so I called at 11:00am to ask them if they are still coming then they said they would be there around 1:00 - 1:30 so I call around almost 2:00pm and was told he is on the way and finally he got to my house around 2:25-2:30. Overall he did an outstanding job and I am Happy. Let just add, the girl answering the phone, Mary could not have apologized enough for my inconvenience.

My opinion of this company is almost entirely based on how the service provider - ELVIS - handled the job. His approach was as if it were his home, and he wanted the job done as well as possible. He called before he left his facility to give me an estimated time of arrival. When he started the job, he asked me to come look at the difference so I could see the contract between before & after. It was amazing. Elvis and his colleague Jose worked as a team non-stop. Jose made sure none of my shrubs and grass was damaged by the chemicals via spraying with water at all times. After the entire roof was complete, it looked like new. I am thrilled with the outcome, the way the job was handled and the price. I highly recommend Fiddler for your roof cleaning needs.

Great job the roof, sidewalk and back porch look outstanding.

Arrived promptly, got to work right away. Had the job done in the time indicated. Came back later to pick up the bags left from the roof runoff. No plant damage like with previous roof cleaning. Very pleased! Good crew! Thanks!!!

Fiddler has provided us with by far the best roof cleaning we have ever had in 15 years! The roof was cleaned last April 2014 and it looks like it was done yesterday. Whenever we return from NY the first thing that has to be done is clean the roof...not this year the roof is still spotless. I would highly highly recommend Fiddler.

They were very very good but a little expensive

The roof looks great. We are pleased with the roof cleaning! The workers could have been more protective of our grass and tree on the non-guttered side of the house. Our driveway looks clean and fresh. The color of the pavers have been renewed. The technician who did the driveway was very cooperative as I had a medical scheduling conflict.

Fiddler was just at my roof!How much fun does it sound? This is what I can tell about myexperience. Bill, my salesperson, was very knowledgeable answered all myquestions.The guy who actually worked on my house did all the work,cleaned my roof and did some power-washing that I really needed.Overall my experience was easy, fun, and smooth. I learned alot and will definitely always use them