ECM

it went well from the beginning scheduling with Stacy to the technician coming to service the air conditioner and clean the ducts. highly recommend

I hade my Waterheater relaced in 2017 my AC replaced in 2018 my Washer repaired in 2020 i am very pleased with ECM.The Company is very reliable and professional

On the strength of the reviews, we called ECM and made an appointment for a quote. We were given the time of between 4 and 6 PM the following day. Around 11 AM the day of the appointment I was called to confirm the appointment. As it was not their regular number (which I had entered into my contacts) and I have been getting a lot of spam calls, I used Google screening. It is very simple-it simply says “ Hi, the person you reach is using a screening service from Google, and will get a transcript of this call. Go ahead and say your name and while you’re calling”. When the woman responded saying she was with ECM and calling to confirm the appointment from 2 to 6, I picked up the call and spoke with the woman and confirmed that we would be home and available from 2 to 6. This was earlier than the time window given originally, but other than that was not of concern. We waited all afternoon, but no one came and no one called. The next day I called to find out what had happened. Erica said that I had not answered my confirming phone call. I explained all of the above to her. She said it had to be a problem that the person had not gotten the Google message. I again explained how it worked and then I had actually spoken to the individual. She said that she would give me another appointment for tomorrow, but that I would have to answer the phone, ignoring the fact that I had spoken to the woman when she called to confirm. I wasn’t sure whether she was trying to make their failure at customer service my fault or suggesting I was lying. I don’t insist on an apology for having sat home from 2 to 6 waiting for someone who never came, but if this is how they are at the outset, it didn’t seem prudent to engage in a $7,000 to $10,000 purchase which includes having to deal with them during installation and for the lifetime of the units.

It went great. The technicians were polite and very helpful. They cleaned everything up and explained how the system worked.

Installed quality system quickly and professionally

The technician did a great job, the work was covered under my contract and the technician even told me what dishwasher detergent to use so that my dishes and silverware would dry better. I love ECM!

ECM came out to service our AC units, but determined they were both shot. Within 24 hours we had 2 new AC units working! Thanks for your prompt response, ECM and for saving us from the heat!!

Salesman was very knowable and no pressure in purchasing the item. The installers were very courteous and professional. All work was performed in a timely manner