Capital District Comfort Systems

The paneling of the ceiling fell down, the cellar door pulled out of the wall. Windows leak.

When its hot out, the door won't close or if it is closed, it won't open. Air comes in enough to blow candles out when shut.

We called Bob for an estimate for a new furnace in our little investment house in early August. We had to call him to actually get the estimate, which he photographed and emailed to us (!?). We accepted without getting any other estimates because he said he could get it done before Sept 1 so we could rent the house, and the price seemed reasonable. Sept came, and no work had been done. I called Bob a couple of times to ask him when he would start. After several apologies, he eventually came to the house and tore out the existing furnace (which still worked) as well as some of the ductwork - about 2 hours of work. I changed my deadline to Oct 1 to accommodate all of the A/C emergencies that he said he was dealing with. Oct 1 came and went, and still no furnace. It was getting colder, and we had no heat. We finally had to hire another company (On Call Plumbing and Heating) to get it done, and asked for our deposit back. We had to harangue Bob to get the refund. We also found that On Call's estimate was around $700 less than Bob's. Not a good experience. I was very patient - in fact overly so, and gave Bob every opportunity to do the job. I extended my deadlines three times, and lost 2 months' rent on the property.5

He was thorough.