Not well, but not horrible. Pretty typical for South Florida business. Get the money, do mediocre work, and then move on. We, as the board, are still irritated when we see the blister craters on our stair landing, and know that it can't be fixed short of taking up ALL the existing paint on there, re-prime, re-paint, etc. We had expected better from an Angie's List member. But when you keep running into problems with a vendor, and get treated as if you are unreasonable for asking that they do their job and adhere to an agreement, you stop asking. That's what happened with Benchmark. It doesn't do any good.
Description of Work: I contacted Benchmark to paint our condo association's walkways and laundry room, on behalf of the condo board of administration. Bob and Martin (the owners) came out to personally do the estimate, were very professional, and automatically offered the associations the Angie's List discount. We had the project out for bid to three firms. We accepted Benchmark's offer and chose paint colors. When the crew came out to do the job the first day, I was introduced to the foreman (Carlos?), and he gave me his phone number. We settled on a time and sequence for the painting, so that I could tell our unit owners about the schedule so they would not walk on the new paint... i.e., stay in their units or be out of the unit for a period of time. However, the crew started late, and then started on an area where the unit owner had not been notified, rather than the area where they HAD been notified. So I had to do it all over again, and people had to change their schedules. When I mentioned this to Carlos, he didn't think it was a big deal. BAD SIGN. The crew laid down the first coat, and it was too pink in the actual light, so I asked for the color to be corrected. This is not unusual, and I know because I used to restore historic homes and acted as GC on a lot of jobs, including painters. Color correction happens all the time. BUT Carlos groused about it, said he couldn't do it, then I had to call the Benchmark office to get compliance. Then we set a time for them to come back the second day, and I had to notify the unit owners again. It was agreed that the paint would go down in the morning, to aid in curing, and not overheating, as the walkways were on the west side of the building, and summer was here. The painters were late, no one called me, so I had to wait for them to come until afternoon, and then they painted the area when it was very hot, causing some of the paint to blister. Again, I had to call the office. Carlos didn't seem to think that it was a big deal. The blistering was very bad on the stair landing, and so Carlos had to come back out and slice the blisters open to let out the trapped moisture, and now there are obvious holes where the blisters were removed on the landing. In addition, in the initial walk-through, there were holes in the walls of the laundry room that were supposed to be filled prior to painting, and they had not been filled. Also, the yellow traffic striping on the stair edges had only had one coat. I had to ask that these items be fixed as well. To add insult to injury, when I talked with Sherry (the owner's receptionist) about Carlos' attitude, she said brightly, "OK, we'll take that under consideration". She didn't seem shocked or concerned, just as if she wanted to get rid of me and move on. Well, she can move on to another set of customers, because our board will never use them again.