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BASIC POOL & SPA SUPPLY

3.0(
2
)

Pool and Spa Service

About us

Retail/Wholesal Outlet

Business highlights

41 years of trusted experience

Services we offer

Pool Supplies, Equipment Service, Pool Mainenance, Wholesale to the trade, Diamond Brite

Amenities

Free Estimates
Yes

Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

3.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
Write a review
Showing 1-2 of 2 reviews
Michael V.
06/2012
5.0
pool cleaners
  + -1 more
When a tradesman takes each obstacle in stride and keeps coming up with solutions, you gotta just sit back and say thank you. They could have left the job incomplete over the weekend, but didn't want us to be disappointed.
Description of Work: I called Olen a month before the closing on my new purchase in Boynton Beach. The house has a spa separate from the pool. I was closing the Friday before Memorial Day and wanted everything up and running for the holiday weekend. I needed a spa heater, re-plumbing of the pumps and valves, clean up of both spa and pool, all pool equipment, water analysis and balancing, electrical upgrade to accommodate the new spa heater. Olen and Mark arrived on schedule and worked to get everything going for me before the end of the day. They were friendly, patient and persistent in solving each obstacle that came up. Mark did the electrical work, and performed a small miracle in overriding a non-functioning timer to give me an on/off switch so the spa would be fully functional over the weekend. On Tuesday, Olen returned to finish up, including installing a replacement timer and giving me instructions in how to use it. We had a great weekend in our new house!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,100
Douglas M.
04/2012
1.0
pool cleaners
  + -1 more
I had been a customer of Basic Pool since 4/2000 and was very satisfied with the company and service. New owners took over in the summer of 2011. Communications fell apart, service suffered, frequent turnover in pool techs, unsolicited, overpriced and unnecessary parts were replaced and overpriced labor charges ($85 per hour) were invoiced. Efforts to resolve billing issues proved futile with threats of putting a lien on my property if payment was not made immediately. I now go to Leslie's pool for supplies and do my own pool service.
Description of Work: Pool service
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$100
Response from BASIC POOL & SPA SUPPLY
Customer received many/several repairs to his equipment with no labor/service charges. Service for pool service was $100.00/mo. The first time we sent a bill for a service charge he requested, customer cancelled service. He cancelled service at end of month and then did not want pay the final months service bill of $100.00 claiming he already paid it. We waited 5 months patiently for payment without charging a late fee. Our service rate of $85.00/hour is average for pool repairs. We are competitive with other companies in the area. Our right to lien property was more than justified due to 5 months of non-payment. After we invited his attorney to meet with us the customer finally admitted to being wrong and paid. Olen Miles

    Contact information

    3300 S CONGRESS AVE 13, Boynton Beach, FL 33426

    www.basicpoolsupply.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 3:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Pool and Spa Service

    FAQ

    BASIC POOL & SPA SUPPLY is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 AM - 3:00 PM

    BASIC POOL & SPA SUPPLY accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, BASIC POOL & SPA SUPPLY offers free project estimates.
    No, BASIC POOL & SPA SUPPLY does not offer eco-friendly accreditations.
    No, BASIC POOL & SPA SUPPLY does not offer a senior discount.
    No, BASIC POOL & SPA SUPPLY does not offer emergency services.
    No, BASIC POOL & SPA SUPPLY does not offer warranties.
    BASIC POOL & SPA SUPPLY offers the following services: Pool Supplies, Equipment Service, Pool Mainenance, Wholesale to the trade, Diamond Brite

    Contact information

    3300 S CONGRESS AVE 13, Boynton Beach, FL 33426

    www.basicpoolsupply.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 3:00 PM