All My Sons Moving & Storage Boynton Beach

After several calls and emails over the past six days, I have been told to call back later by staff. Today after explaining the situation again, AMS Boynton Beach has made it clear they intend to make any effort to speak with management an arduous process in the attempt to have me give up. I was informed by phone and email, I would have a three-person team. My preference because of a knee injury, was not to be physically involved. I was assured that I wouldn't need to worry. On Thursday (Feb.24) morning, at 7:10 AM. Scott calls, offering to change the mover's arrival to Saturday, a day later than scheduled. My response "Scott, we discussed that Friday is the date". I advised him I would call him back after 8 am. I called and emphasized that his last-minute call was causing me concern! It suggested their lack of preparation, and I queried if I should make other arrangements. Scott assured me that I had nothing to worry about and he emphasized a three-person team would be there to move everything. The movers arrived on time at 1:40 pm and the supervisor arranged payment at 1:55. I then asked the two employees where the third mover was, and they informed me it was only the two of them! Within 30 minutes it became apparent these two neither had a sense of urgency nor real willingness to do the job appropriately. I expressed concern that we were not getting enough of the items into the elevator and we (myself included) would have to pick up the pace. The gentleman's response was to break eye contact. Concerned, I texted Scott "Scott, the 3rd mover would have made this a bit more streamlined. We're not making good progress" (2:28 pm). Attempting to get efficiency from these 2, I said to one of them "I'm sorry if I seem stressed out. I just want to make sure we can get this done so I don't hurt myself lifting things into the evening and weekend". His reply was that [my earlier comments] “didn't bother him”. Unfortunately, when the job was "complete" Scott's phone call to wrap things up was handled with his own lack of professionalism. Upon stating he "didn't charge me for going over the time limit", I commented that upon my realization he didn't send three movers I was forced to become physically involved in the process and I re-stated the initial concerns I had vocalized several times during our conversations. He offered no response and it was evident there was no desire to empathize with, nor attempt to resolve, the situation. When the silence was prolonged, I said "Scott, please call me back in 30 minutes. I am going to collect my thoughts and I would like to speak with you, or someone at All My Sons who is willing to listen to my perspective on what went wrong". He said he would call me back. I received no call. - Broken glass was left hidden behind a door in the public hallway. After the team left, I walked down the hall to discover an orange water bottle that belonged to the mover which had been left in the hallway. In addition, a shattered glass coffee table surface appears to have been hidden behind a hallway door in the opposite direction. Upon realizing the glass was my coffee table surface, I was quite bothered that I had not been advised, and clearly that they lacked concern for the safety of other residents. Who wants first-day trouble with an HOA for leaving dangerous broken glass about? Elderly neighbors use this hallway for exercise. Residents are entitled to a hallway free of garbage and broken glass. Transparency on this issue would have been much more professional. Door damage and carpet tear: None of the furniture was arranged or set down in a reasonable order during the move. A furniture leg appears to have torn the carpet because the item was dragged, instead of being placed, a few feet further into the room. - Multiple requests for COI" CERTIFICATE OF INSURANCE Over the course of February 16 - 23rd, I had to follow up by phone and email multiple times to request COI be sent to my new HOA. Each time I communicated with AMS (in both email and phone) I provided the HOA's email address. After submitting reviews online. I was called by corporate.