Air One Air Solutions Inc.

Hired them for standard maintenance "tune up". They claimed that they "Performed a complete inspection" and "Flushed the drain line" on a 4 year old unit that has worked flawlessly. They even told me that "everything looked great". 10 days later we detected a leak from bottom of condenser. Unfortunately, it was already too late. Flooring ruined. Instead of making sure the lines were clear and system clean, they CREATED a block between the condenser and the condensate pump. Of course, Rob had about 10 excuses why they couldn't possibly be at fault, including that my condensate pump "might have been fried by a lightning strike" but he "couldn't tell if it was working or not". And of course he couldn't explain how a system working perfectly 10 days earlier which he performed a "complete inspection" on and showed no warning signs or problems could back up and start leaking, just a coincidence perhaps. AFTER the leak had been detected, he actually implied that the water damage to floors could have been there before his technician serviced it! I then asked, well wouldn't he have noticed the filter being wet when he did his inspection?? Rob replied, "I don't know, I'd have to check my notes"!! Just do yourself a favor and avoid this company at all cost. I didn't and it is costing me a lot. They are only in it for the quick buck, they take no responsibility for their carelessness. When confronted, Rob literally yelled and threatened to counter-sue if we took him to court. This is NOT the kind of company you want to be dealing with. And yes, I do plan on taking him to court, notwithstanding his intimidation tactics. I have plenty more photos and documentation I could share but I've gone on long enough here. Just hope this helps someone out there from facing the same losses I have.

They do very good work and they are responsive if you need help if you have an A/C problem .I’ve been with them for a number of years.